The Arrabelle at Vail Square, A RockResort

NEVER will I EVER recommend this hotel as I had to my friend recently. He booked a day in advance and was given a room for $1200 per night for 2 nights. OK it's expensive, VERY expensive but it's a luxury hotel right ? When he came back to his room after a full day of skiing and his room wasn't made by up housekeeping he assumed "well they are just late". He went to the desk after 6pm to ask when they would make up the room. They told him they only send housekeeping if you are staying 4 days or more. YOU MUST BE KIDDING ?

Lovely property, huge rooms, very comfortable and elegant, well situated with beautiful views. Dog friendly. Attentive staff — friendly, helpful, but did not hover. Special shout out to the staff behind the scenes; this is not a new property, yet it is well maintained and staff are very responsive. You have a good team who can solve any hiccup efficiently, pleasantly, knowledgeably, and to our satisfaction. Stayed in late fall before ski season. Dog liked it, too. We’ll be back.

We booked a 4 bedroom premier residence over Christmas week. 7 days. You can imagine the cost. Nothing has met my expectations, except for the location. Concierge service- terrible. I reached out to them in July with my requests, they only met one of them, then booked me in sub par restaurants. Room service-pathetic - missing items. House cleaning was a joke (barely wiped a counter) until I complained, which made it better, but still not great. No fun activities over a holiday week, so sad. They better up their game.

Our stay at the Arabelle was cut short due to a power outage the hotel experienced the first night we arrived. We totally understand this is an unforeseen event and stressful to staff. With that said the customer service has been extremely distasteful and poor. We were told we had to move hotels and were given two options to choose from, and that they would reserve the room for us. Not once was a price difference discussed or that a new payment would be needed, just that this would be a transfer. Their systems were down and we were told we’d receive a refund once the hotel was up and running. When checking in to the new hotel we now find out that we must pay out of pocket and this is not a complete transfer. Frustrated as we just spent a night with no power, electricity, and no safety equipment like flashlights provided, we chose to enjoy the rest of our stay. We also lost a medication that needed to be refrigerated since power was out. The Arabelle was up running on Sunday. After calling multiple times I was told the refund would be provided by Wednesday the latest. It is now Thursday and management still has not issued a refunded or provided an update, just that a refund will be coming. When I called the Arabelle today (Thursday) I was told that management is still working on this and to expect a call by Friday the latest. What a lack of care after just experiencing a wrench in our vacation plans and acquiring additional lodging costs. Luckily we stayed at the The Hythe down the road and had an amazing stay and customer service experience which made up for the 6 hours spent at the Arabelle and overnight outage, and the post trip stress of dealing with their management.

We had a wonderful stay at the Arrabelle for a leaf peeping trip. Every detail was pretty much perfect. The valet was friendly and check in was easy. The lobby space is nice. What's always most important to us is the room itself, particularly the cleanliness and the comfort of the furnishings, especially the bed. Our room totally met our expectations. The room we had was bright and cheerful. The large windows opened onto a balcony equipped with table and chairs. The room furnishings were high end. The coffee area had a full selection of coffee, tea, water, and snacks. French doors opened into the spacious bathroom, which had high quality fixtures, two sinks, a large counter, a separate shower, and a large, deep bathtub. The toilet was in a separate space. The bed was so comfortable and had luxurious bed linens and down pillows. We never heard any outside noise while in our room, and the temperature controls were easy to figure out. The coffee station in the lobby was always neat and fully stocked with cups, tea bags, etc. The free breakfast is in the Tavern, a restaurant just off the lobby. The Tavern has great food and we eat there often when we're in Vail. At breakfast you order from a full menu of choices. All of our breakfast dishes were delicious. I have nothing negative to point out. The Arrabelle is beautiful and luxurious and a quick walk to the shuttle into Vail Village. We were gifted a weekend at a different luxury property in Vail Village a couple of weeks later for the Bluegrass festival so it was easy to compare the two places. Almost everything about the Arrabelle is better. This is now where we'll stay in Vail.