Grand Hyatt Vail

We’ve stayed at the Grand Hyatt Vail multiple times, and it never disappoints. The experience is consistently high-end, truly living up to a 4.5-star standard. Service is top-notch, housekeeping is excellent, and the convenience of having a lift at the hotel with zero wait times is a huge plus. The shuttle to town is frequent and hassle-free, making it easy to explore. The room finishes are upscale and well-maintained, adding to the overall luxury feel. A standout touch is their thoughtful service—they always provide a humidifier and even fill it for me, which makes a big difference in the mountain air. Having visited three times over the past two years, we wouldn’t hesitate to stay here again on our next trip to Vail.

I've stayed here many times and have very much enjoyed the property and rooms. My most recent stay, the service I received truly made this one of my favorite stays in recent memory. Fernando proactively reached out and helped me secure a private space to take an important call on short notice. Ryan at the front desk went above and beyond during a very early morning arrival to save our weekend after a 6 hour flight delay. Some of the best service I've received at any hotel, and I will continue to recommend the Grand Hyatt Vail to everybody I know as I'm consistently blown away by the impressive staff and property here.

We have stayed at this hotel many times and this was by far the worst experience. The checkin staff did not acknowledge our guest of honor perks-I had to ask what our benefits were. I emailed ahead of time stating I run a travel group of over 21,000 people and that I wanted to highlight some aspects of the hotel for our website/blog and that was totally ignored. Breakfast staff delivered cold lattes the first day, took forever to get us hot ones the next day, and service was very slow. We were told we could not eat pizza from Blue Moose in the actual lobby sitting area (near the fire). Staff acted annoyed that we then ate it near the kids games (so we could watch our children). Ski valet didn’t know the number to the front valet so my husband had to haul all of our skis up front when we were leaving. We asked that our luggage be taken to valet since there were no luggge carts available when we left to ski and were told we could not get late checkout. Returned at 1230 and our stuff was STILL in our room and my husband had to go retrieve it all. The apres hut was PACKED every day and was constantly running out of things. My husband and I single handedly shoveled the ice rink for the kids because it was snow covered. The only person at the hotel that went above and beyond was Kelley at ski valet. Really disappointed in this hotel-it used to be one of our favorites.

We've stayed here several times over the years. Back in the day, this was called the Cascade Hotel Resort and Spa and then it was renovated and I can't remember what it was at the time. This is our first time staying as a Hyatt. We only stayed one night but we've always been so happy with this location. Great to launch out of west Vail on their lift that takes you right to the top of the mountain then easy to get everywhere else to ski from there. Our room was on the top floor and was so comfortable and nicely updated. $60 resort fee is highway robbery but every hotel is doing that these days. We did not eat this time at the hotel. We took the free shuttle into town to eat. Nespresso coffee (original) is in the room and there is a mini fridge, no microwave. I did ask for a tea kettle and they kindly brought that up. The ski valet will warm your boots and store your skis overnight and bring them to you the next morning. Overall, great experience and would gladly stay here again.

Great ski in/ski out hotel. If you have ski lessons, you can ski to the Lionshead location instead of using the shuttle, but this might not be an option for entry level skiers that can’t ski to Lionshead. Hotel and rooms are in good condition. Breakfast buffet gets really boring after 1-2 days. They really need to switch up the dishes after a couple of days. Gym was well equipped. Overall it was a good stay.