Hotel FitzRoy

There a few positives about the hotel in terms of location, ski in/out, ski hire shop in hotel (who were helpful) and the spa. Live music in hotel bar was a nice touch (albeit expensive drinks). However I was disappointed overall given the price we paid to stay at a 5* hotel. My disappointment driven by small boot room, rooms were small, service to get a coffee at breakfast was incredibly slow (20 mins most days and difficult to get a refill) and thought the hot food selection was limited. We paid a lot of money to stay here and just didn’t feel like we got value for money. A coffee machine at breakfast and not having to pay for a fried egg would have been expected for a 5*. I also didn’t like the deposit system they used at book in. They did not accept Amex so I had to use my bank debit card (which was fortunate that I had enough money in my account) as £1k was frozen on my account during the holiday and over a week after check out which was really inconvenient and stressful. I had high expectations and unfortunately they were not met. The hotel has potential to be a lot better.

The hotel is clean and well-located. However, the food, restaurant, and especially the breakfast fall short of expectations. Coffee takes 20 minutes to be served, and items such as scrambled eggs, water, and juices can take up to 15 minutes to be replenished. This significantly delays the start of the ski day, and a greater variety of food options would be appreciated. A positive highlight of the hotel is the surprise sweets left in the room each night.

We stayed at Le Fitz Roy last year and enjoyed our stay so much we decided to stay again for this year's Val Thorens ski trip. This hotel is in the perfect ski-in-ski-out location at the bottom of the plain sud piste and also in the middle of town - ideal for bars, restaurants and shopping. On arrival we were allocated an upgraded room - which was very welcome and appreciated. Our room had a beautiful view of the mountains, a large bathroom with bath (but no shower) was well presented and very clean. During our stay there were a few negatives that would likely encourage us to stay elsewhere next year. The first seems a little strange for a hotel of this standard. The included breakfast, whilst very good, now charges an additional fee if you wish to have fried/poached/freshly boiled eggs or an omelette. This wasn't the case last year. Besides a lack of eggs it's sometimes difficult to get coffee - the attentiveness of the staff can be a little hit or miss. A self service machine might help. The second negative is that the pool in the spa is so much colder than it was last year that it wasn't at all enjoyable. On our previous trip we would spend an hour or so at the end of the day in the spa - this trip we avoided it and soaked in our bathroom instead. We mentioned the pool was cold to the spa assistant who told us to inform reception... that didn't really feel like our job.

As we arrived we were greeted with a glass of....... watery juice not Presecco and that set the tone. Initially I was excited to get on with the holliday in this glorious location so here is what I expierienced. I waited 20 mins for a drink at the bar, they had one ber pump and two staff in the bar, they also bought halfs when I ordered a pint which meant I had to then wait 10 mins again. The rooms are quite small but well appointed allthough the lighting was very complex and overly convoluted. Towels were not changed throughout the 4 day stay. There was littel choice at breakfast and no chance of getting a coffe before 15 mins, you had to chase down the waitress, they bought ordinary coffe when I ordered a Latte. A fried egg was an extra 6euros lol, The choice was quite restricted compared to other hotels, breakfast was a challenge as opposed to a treat. We came back at 11 PM and couldnt get a drink, bar shut, the cleaners etc use the liftes which inconvienience you a lot, the hotel has a poor layout and is confusing to navigate, the locker room and lockers are vary small and crammed often. Staffa appeared hung over and unhappy at times. Would i go back, definately not, ive stayed in many hotels in the Alps and this was a low point, I could go on but there it is, good luck.

Great location and facilities but truly abysmal food. Only one vegetarian option (the same gnocchi dish) offered all week with a half board package. Alternative meals provided when we complained were v poor. Two hour wait for food one night and no allergen info.