Hospes Palau de la Mar

After staying in Madrid, this was a welcome change. It was modern and everything worked. The staff were very helpful including the cleaners. The breakfast was good and the restaurant was just as it should be. The staff in the restaurant were helpful. It is a good location for exploring Valencia.

We had a pleasant stay in what I would categorise as a 4* hotel that needed attention if it was to retain that star rating. What I liked: 1. The staff were all very pleasant and I suspect that the issues that I raise were not their fault but rather the fault of the systems in place. 2. The bed and pillows were comfortable. 3. The hotel was conveniently situated in the old town. What needs attention: 1. Our room was a ‘deluxe’ one I assume based on size alone . But it needed some serious TLC- the grout round the bath needed attention as there were sections that were black; the wooden ledge against the wall had a hole in it in which someone had put a used coffee pod; the ledge was chipped; the bedside light didn’t work as I discovered on the last night. 2. Breakfast was extremely disappointing for a 5* hotel. The first morning (Thursday) was chaotic with not enough staff to deal with the customers - the first coffee ordered when we sat down arrived but a second one never appeared and we gave up; the coffee machine and ‘system’ of serving it was hopeless even when the restaurant wasn’t full- a second cup was very hit and miss in that it might arrive or it might arrive and be awful; while the food was nice no one seemed to keep an eye on whether things had run out which they often did. If there’s a huge choice that might not matter quite so much but as there wasn’t, it did matter. 3. Many clients will leave for very early flights as we did. I would expect in those circumstances to have the cost of the last breakfast taken off the bill or more agreeably to be provided with a delicious picnic breakfast as we were done months ago from the wonderful Hotel Casa Cacao in Gerona. Neither were offered . The hotel could do so much better !

Sadly not a 5 star experience! The hotel room in the courtyard area was small with a strange layout including the bed placed in middle of room but minus a headboard! The pedal bin in the toilet was damaged and needed replaced. The hotel looked tired and in need of a refurb in some areas including broken decking in courtyard. My son had paid for drinks and chocs to our room for arrival as a birthday surprise, but they didn’t arrive so he had to contact the hotel to remind them. Some staff very friendly but overall lack of attention to detail and awareness, we had to constantly try to attract attention of staff at breakfast. The hotel location is excellent but it is not a patch on its sister hotel in Alicante, which is why I chose the hotel, so was very disappointed.

The service and staff are totally 5 star, had a fantastic stay and they did a lovely surprise for my mum's birthday. Overall rooms are spacious and beds very comfortable and we had a quiet room to the back of the building. The hotel is very central and within walking distance to many attractions and metro. The only reason I didn't make this a 5 out of 5 is that the rooms and the spa need some TLC, a lot of broken tiles, missing grout (sink was very wobbly) and overall heavy usage can be seen. Nevertheless we had a great stay and would certainly stay there again.

Just back from a wonderful stay at the Hospes Palau de la Mar. The hotel is in a very convenient position within walking distance to everything, close to bus stops and the Metro. All the staff were fabulous, very friendly and accommodating. We were absolutely delighted to discover we had a private terrace with two chairs and a table; what a bonus! The decor was super, just white walls and dark wood, all in keeping with the lovely building. It was clean, quiet, great shower…..I simply can’t fault it. We made use of the pool, which is small but perfect for a refreshing dip (book in with the reception staff). We had a great stay in Valencia, it’s an interesting and very beautiful city. We felt safe everywhere we went and were impressed with everyone’s friendliness. Highly recommended.