Rosselli - AX Privilege

From the moment I walked into the Roselli hotel Valletta, I knew it had been the right decision. Having stayed in many different places in Valletta over the years, this hotel truly deserves its 5 star reputation, and then some. The attention to detail and amazing customer service/care, was exceptional.

My wife and I had the privalege of staying 3 nights at this luxury hotel if we could award this hotel six stars we would gladly do so. From the moment we arrived we were greeted warmly by both Amol and Rose. They presented us with a welcome glass of prosecco. In fact, everyone front of house couldn’t do enough for us. Before we even arrived at the hotel we received a warm introductory email from Dahy. Shout out also to Tom, who was truly helpful. Service was exceptional from everyone, including the unsung heroes of housekeeping such as Arun. Our Superior room was super clean and contained thoughtful touches like a soap menu. Now that’s luxury! As for the food, under the stewardship of chef maestro Victor Borg, it was sublime. We were blown awsy by the quality and inventiveness of the dishes. The restaurant service was perfect - big thanks to: Katho, Maridol and Rohit. They were so professional and helpful. Breakfast here is beyond decadent. We feel we have found our new home in Malta. This hotel is perfectly located and sets the bar for personal service.

We recently enjoyed a wonderful stay at a lovely hotel in the heart of Valletta. Having traveled extensively around the world, I can confidently say that this hotel stands out with its exceptional service. The reception staff were incredibly friendly and welcoming, making us feel right at home!!!!!! Our room was spotless and elegantly decorated, featuring a sauna. Although it was an internal room without a window facing the main street, the ambiance was still delightful. I had booked a room only option, but I noticed they offered a fantastic selection for breakfast, which I would love to try on my next visit. Overall, I can't wait to return to Malta and this charming hotel!

This hotel is perfectly located in the heart of Valletta, making everything so easy to walk. From the moment I checked in, the staff were incredibly welcoming, even offering me a complimentary Prosecco, which was such a refreshing touch for such a long flight! My room was absolutely beautiful and had such a unique charm. The staff truly went above and beyond—they were all so friendly and helpful. And the breakfast? It was simply superb! Sitting on the platform, watching people stroll through the gorgeous streets, made it even more special. All in all, I can’t recommend this hotel enough and can’t wait to come back!

We booked the Rosselli through a well known and reputable travel agent. Our stipulation for a twin room was on the booking, followed up by us on a phone call to the hotel - 'Twin room - no problem' they said. We also sent an email. On arrival despite what reception said, the room was a double. 'Must be housekeeping - nothing we can do' was reception's stance. The next day, the reason given for the failure was that people who book through a third party are difficult to get hold of!!. I interpreted this that rooms booked through a travel agent are given less priority than those booked direct. Compensation was a free drink which was denied initially as no one had made a note of it. The first room was a rather gloomy dark marble, too many gadgets, no door on the bathroom and an automatic light in the toilet that went out while you sat! The mattress protector seemed to be old and crackled as you turned over in bed. Biscuits in the room bar were an astronomical price (we only found the price list elsewhere). I am probably getting a bit nit picky here but it all added up. The hotel moved us to another room half way through and this room was excellent. On the plus side, the hotel location is very central and I couldn't fault the majority of the staff. Breakfast outside was great with friendly and helpful service. The rooftop bar was excellent (when open) and the wine talk was superb. The second room was excellent and had a complementary bottle of local wine This hotel was very expensive and it was a special occasion for us - would we stay here again? Sorry but the answer is 'No'.