Fairmont Pacific Rim

The best sleep I’ve had in years. Attention to detail in all departments creating a one of a kind experience. We came from out of province and stayed for 4 nights. From the moment we arrived to the moment we checked out it was an out of this world luxury experience.

We LOVED our stay at the Fairmont Pacific Rim before we left on a cruise! We arrived early at hotel from an early morning flight. We were offered an upgrade to a corner room with several views of the harbor. We enjoyed watching the float planes taking off and view of cruise terminal and surrounding area. Another window provided views of our cruise ship at dock. Our room was very comfortable, clean and quiet. The Fairmont has the most wonderful bath amenities! I am still missing the fabulous lotion, shower product line. Best fragrance/quality ever for a hotel stay IMHO. We had lunch at the lobby area restaurant/bar ARC, prior to check in. Baba was our server. She was SO delightful and provided such great service that we requested to sit in her section every time we dined here. She was very knowledgeable about the surrounding area of hotel since we did not have a rental car and recommended several things to do. Breakfast was wonderful, buffet or order off menu. Salima, at the Concierge desk was fabulous! She provided us with maps/directions/info for Stanley Park, places to eat nearby and shopping areas near hotel. I enquired about a hotel gift shop (sadly there isn't one, in which to buy some lotion that hotel has in room. The next AM when we checked out, she provided me with a small travel bottle of lotion from her personal supply!! Now THAT is true customer service! I think of Salima & Baba when I reflect on our stay in Vancouver! The hotel took care of getting all our luggage to the cruise terminal for us the day we checked out. It was much appreciated! All we had to do was walk across the street to cruise terminal to board. Highly recommend staying at this property while staying in Vancouver and especially if you are going/coming from a cruise adventure!!

Our stay was very comfortable. The staff was very cooperative and we also used the hotel shuttle service that was free! View from our room was breathtaking. I would highly recommend this hotel. Ala carte menu for breakfast was also good but it would be better if they serve buffet.

Exceptional service from Guest Services Agent Jack Baker who provided me with an umbrella, information and guidance as I ventured into the city in the rain. He was thoughtful, considerate, professional and knowledgeable about the hotel and area. He forecasted the rain and proactively provided me with what I needed to get through the night. He acknowledged that my dress attire was not suited for the weather and took measures accordingly. The entire staff is great especially Nelson who went above and beyond to yet again provide me with historic information about the hotel and facility. From check in the check out, everything was great.

My room was lovely. The heated pool and hot tub were wonderful and the service, as always, was excellent. The location is very nice…close to the water / sea planes, the water bus to the north shore and the Canada line train to the airport. This is now the only place I stay in Vancouver.