Shangri-La Hotel Vancouver

Our room wasn’t ready at 3 PM, but the staff more than made up for it by upgrading us and waiving the valet parking fee. The front desk manager even followed up via text to see if we needed anything else, which was a nice touch. We asked for extra towels and plates, and the service staff delivered them in under 20 minutes, super quick! Every single staff member we interacted with was so friendly, always smiling and chatting with us. It really felt like they genuinely cared about making our stay enjoyable. Overall, it was an absolutely wonderful experience, and I wouldn’t hesitate to stay here again.

After many years of global travel for business and leisure, I can confidently say that the Shangri-La in Vancouver, Canada, is one of the finest hotels I have encountered. From the warm welcome by concierge Charles to the delightful candy on our pillows and the impeccable luggage service, every detail contributed to an extraordinary experience. The stunning views from the 15th floor complemented the outstanding service, making it a perfect destination for anyone seeking indulgence and luxury. I wholeheartedly recommend this remarkable establishment for an unparalleled stay.

Stayed two nights while in Vancouver for meetings. I usually stay at another hotel that is closer to my office but it was booked so I went back to this hotel after a few years away. It was as good as I remembered. The staff are top notch and they offer nice touches in the room making you feel welcome. Carlino restaurant in the hotel is excellent with great service. The rooms while a bit dated are immaculate and extremely comfortable. My room had a spacious balcony and a separate seating area that was like being at home. The bathroom is beautiful and has complimentary products that are very useful. This is a great luxury option for business and leisure travellers in a city that has limited options for high end hotels with the closing of the Four Seasons a few years ago.

Compared to other Shangri-La properties this hotel was disappointing. The hotel is the first 15 stories of a 61 story building. So even though it is described as a "tower in the sky" there is no view from a hotel room as you are surrounded by other high rise buildings. Check-in is in the basement and very small and dark - picture attached. The room furnishing was dated and should be replaced. My room on the 15th floor had mis-matched and stained carpeting. Food quality and service at the one restaurant was not acceptable. Concierge service was the highlight with excellent dining recommendations made by Leah and Cecil. Front Office manager was gracious and spoke to me at checkout. Good central location for downtown access but there are other hotels with better ambiance in the area too.

Excellent location and very beautiful room. The staff were also very polite and kind. The layout of the hotel was a bit awkward and felt narrow and cramped. The pool was very small and pretty much amounted to a wading pool or kiddie pool. We stayed in a suite and the door separating the seating area and bedroom had great soundproofing! Our kids could sleep in the bedroom and not hear any noise from the seating area. Bathroom was large but the toilet area had a musty or mildew smell that would not go away, might need better ventilation.