Shangri-La Hotel Vancouver

Compared to other Shangri-La properties this hotel was disappointing. The hotel is the first 15 stories of a 61 story building. So even though it is described as a "tower in the sky" there is no view from a hotel room as you are surrounded by other high rise buildings. Check-in is in the basement and very small and dark - picture attached. The room furnishing was dated and should be replaced. My room on the 15th floor had mis-matched and stained carpeting. Food quality and service at the one restaurant was not acceptable. Concierge service was the highlight with excellent dining recommendations made by Leah and Cecil. Front Office manager was gracious and spoke to me at checkout. Good central location for downtown access but there are other hotels with better ambiance in the area too.

Excellent location and very beautiful room. The staff were also very polite and kind. The layout of the hotel was a bit awkward and felt narrow and cramped. The pool was very small and pretty much amounted to a wading pool or kiddie pool. We stayed in a suite and the door separating the seating area and bedroom had great soundproofing! Our kids could sleep in the bedroom and not hear any noise from the seating area. Bathroom was large but the toilet area had a musty or mildew smell that would not go away, might need better ventilation.

What a great hotel, rooms are excellent and very well appointed. Beds are comfortable and room features are great. The staff are absolutely outstanding, so helpful and polite. The hotel itself is spotless and very nicely decorated. The food is out of this world. Can't wait for my next stay.

Truly exceptional service and amenities every visit. Optimally located downtown while also a short walk to the Seawall. Lovely gym/spa. Reception, housekeeping, restaurants all go the extra mile. The hotel is beautiful and comfy, the services sublime.

Besides the hotel being great, this review is especially for Leah. She was so friendly and comprehensively helped us plan our 2 day stay in Vancouver with all the things to do, where to eat, how to get there etc. She spent a lot of time with us and never rushed to answer any of the questions. It's the best concierge experience I have witnessed.