Sutton Place Hotel Vancouver

Beautiful hotel in an amazing location. Very friendly and helpful staff. I love the steam room in the spa area. Nice gym, pool, & hot tub. Please get 10 pound dumbbells for the fitness centre. This is probably the most commonly used weight but they are missing.

Worst experience ever at this hotel. The hot tub ruined my US $300 bathing suit. I brought it to the attention of management and they gave me no compensation. No customer service at all. On duty manager said he would call me on my cell phone. (They left a note under the door asking me to call them). They did not take responsibility at all and offered no compensation.

We were in town for the Taylor Swift concert. While the hotel was highly priced (as were all the hotels for the concert) they embraced the vibe of the weekend. Welcome bags and dedicated room for concert goers. And also a perfect location.if going to Vancouver this is a wonderful location and very safe.

Check in - quick, friendly and efficient Room - large, well laid out and comfortable Bed - very comfortable and good quality linens Shower - you need a phD in showerology to figure it out but all good Reason for lack of five stars is breakfast which was just plain poor - buffet is $38 and contains dried out eggs that were cold and greasy bacon that had been there for hours - seriously unimpressed. Fruit was dried out as were muffins. I was in no rush and there for 30 mins or more and saw nothing on the buffet refreshed - very poor. Management drop in near the end of a service and see what I mean. Offensive cost and simply awful breakfast Rob

A luxurious stay in Vancouver! Palatial lobby area, plenty of comfortable seating while awaiting ubers etc. Plush carpet in room, very clean and spacious. Comfortable bed and pillows. Plenty of bench space in bathroom, complimentary toiletries and space in wardrobe. Tastefully decorated. Pool area in a bit of a rabbit warren - asked for directions and saw other patrons become lost too. Pool all at one level, great for gentle exercise after spa. Day spa staff welcoming and provide great massages! Question the professionalism of some housekeeping. Shortly upon arrival while relaxing in the room all of a sudden the room door opened and housekeeping walked right in, no knock on the door or announcement of arrival. They stated they checking the room and promptly left. I ensured the door was locked internally from then on. The next day when heading out I was approached by housekeeping en route to the lift to ask what needed to be "done" in my room, did the rubbish need taking out? I explained that the daily service included in my stay would be appreciated. I didn't think it was my role in such a luxurious hotel to state what this included but elaborated and requested disposable of rubbish, bed made etc. Tea and disposable cup supply was not replenished during 4-night stay. A great location, plenty of restaurants nearby and conveniently located near a fantastic IGA grocery store.