Warwick Le Lagon - Vanuatu

We had had the best 11 days at Warwick Le Lagon. This is our second trip in less than 16 months and we are already planning our 3rd trip. The resort manager Ramzy was absolutely amazing in ensuring our family and all his guests had a memorable stay. The resort has great facilities with water sports activities/equipment, gym, restaurants, a kids club, a bar and more, making it very convenient for the days we spent relaxing by the pool. The locals are very friendly and accommodating, our accommodation was fantastic, we had a villa with a private pool allowing us to relax in privacy or enjoy the 3 large resort pools. I would highly recommend Warwrick Le Lagon Vanuatu.

When I read some reviews I was a bit skeptical, did I book the wrong place? Well upon arrival I immediately knew the answer. I had booked the prefect place. It was beautiful, the staff were amazing and friendly and helpful. Cocktails by the pool amazing, the view to wake up To every morning unbeatable! Though many of the staff had been affected by the recent earthquake, they were still gracious and smiling. Even when rude guests forgot to use their manners! I’d definitely go back. The massage was next level brilliant and purity had magic hands Thank you to all the staff for helping to make our getaway truly memorable!

I am writing to formally express my deep dissatisfaction with my stay at Warwick Lagoon Resort. As someone who has travelled extensively across the globe—including destinations such as Portugal and the South Pacific Islands—I must say this has been one of the most poorly managed hotels I have ever experienced. It has made for an incredibly frustrating and disappointing holiday. The issues I have encountered during my stay are as follows: 1. Room Booking Errors: Upon arrival, I was given the wrong room. After an inconvenient delay, I was finally assigned the correct one. 2. Failure to Provide Welcome Drinks: A simple yet standard gesture of hospitality was completely overlooked. 3. Lack of Staff Support: While the staff appear to be trying their best, it is painfully clear they are let down by poor management. It is heartbreaking to see employees working under such difficult conditions, particularly in a region already struggling due to the impact of the recent earthquake. 4. New Year’s Eve Event: The New Year’s party, which cost $200 AUD per person, was an absolute disgrace. Drinks were served warm, the food was mediocre, the seafood was questionable, and the atmosphere was completely uninspired. The event felt as though it was focused on families rather than guests, with no effort to cater to the diverse, multicultural audience expected at a resort of this calibre. Even the music failed to reflect the multiculturalism of the guests and instead contributed to an underwhelming, poorly curated experience. I find it incomprehensible that a resort marketed as 4.5 stars is operating at a standard far below 3 stars. The quality of care and attention to detail is unacceptable, and it is difficult to understand how the management has allowed the property to deteriorate to this extent. I would like a formal response to this complaint and an explanation as to how these issues will be addressed to ensure no future guests face a similar experience.

Our third time back to LeLagon and as always we thoroughly enjoyed our stay here. Service was fantastic, Luc and all staff went above and beyond to ensure our stay was an unforgettable one. Rooms were spotless, pools were pristine, the buffet breakfast was fresh and the cocktail making was fantastic! Can’t wait for our next visit. Highly recommend for families and couples.

It makes me angry to read reviews that are negative based on privileged, white, middle class expectations. The staff were wonderful, rooms clean and location fantastic. Food was great - if you know anything about Vanuatu, fruit is seasonal so to expect mangos, pineapple and other tropical fruits at all times is ludicrous. This is a third world country and importing what you would expect in an Australian resort is expensive. The pool and water activities were very much appreciated. The fire show on our final night was a highlight. Get over yourselves or stay in Australia!