IBEROSTAR Varadero

Spent 3 weeks (Jan 25- Feb 16)The staff is so friendly, we were welcomed back as returning guests ( yellow wristband). The grounds were well looked after. Yanilla in the lobby bar makes the best cappuccino's in the am. The two beach bars and pool bar give you what they have with a smile. The time we were there the resort was only 50% full so lots of pool and beach loungers available at anytime. They celebrate "Canada day" and "Cuba day " once each week and they have live music. The Varadero hop-on/off bus pulls right into the resort. Well worth the $5USD for the day. Gym is awesome and no pressure by the host (Hector). Shows are good but repetitive after 3 weeks ( this on us). No need to convert for pesos, just get a supply of $1 and $5 USD bills for tipping. The beach is great to walk, 3.5KM to tje left and 1KM to the right. You can go a lot further if you want but bring shoes/sandals. We will certainly return again.

This was our third time staying at this hotel. We continue to come back because it is the best hotel for a family with kids to vacation in Varadero. The water park and the evening kids’ show are a plus. The SPA is clean, and the staff members there are wonderful. The hotel sits on the beach, and has several access points. The main pool is huge with plenty of space for everyone. We particularly liked the aquatic center on the beach, where you have access to kayaks , paddle boards, pedal boats, and catamarans. You can rent a longer catamaran ride to go snorkeling with plenty of fish, highly recommended. Although the food was not as great this time around, we still had plenty of options and the staff went above and beyond to accommodate our needs. Usually, the food is better during the November-April high season. The customer service was fantastic from beginning to end. Particularly, the reception desk staff members were fantastic. Yadira and their team always made sure we were having a great time. They were friendly and great coordinators. We look forward to come back again, and we highly recommend this resort.

Other than our delays with our flights, we were very impressed with the entire trip. We arrived late due to flight delays and the reception staff at the hotel immediately ushered us to the dining room which was closing. Then when checking in we had a few problems with our rooms and didn't get the rooms we requested but the next day, the Hotel Manager, Hoel, set us up in wonderful adjoining rooms with our good elderly friend that we were travelling with. We both had mobility issues so very close to all amenities. We had issues in the other rooms with the patio doors not locking and the safety deposit boxes not working but once reported, within 20 minutes all were fixed. We most appreciated Yadi at Guest Services for helping us with all our issues. The wonderful reception staff were so very helpful especially Elizabeth. We appreciated Danniella our maid (she called herself a waitress) for the wonderful care she gave our rooms. We were very impressed. The food service was good especially when you were served by Yadira, and Mayrelis. At breakfast when we asked for coffee Negro and coffee con leche, Roberto constantly brought us coffee americano and coffee cappuccino. Very impressed with all the staff. On another issue, if you chose to buy rum in the rum shop, the signs say they are open until 9 pm. We decided to have dinner and then go buy rum but at one time approximately 8:35, they were closed and then another time earlier around 8:05 pm they were closed as well. Both times we watched the sales person doing her paperwork. Not impressed. Not too impressed with Sunwing charging us for our baggage on our return when we were told there would not be a charge. Overall, a wonderful stay in the hotel.

We had the best time in Iberostar. The hospitality was amazing and the people were so friendly and helpful. I would definitely recommend this resort as a great space for friends, family and kids. In between Alex, Miguel, Susanna and Yacelin the service was amazing as if we were family. We will definitely be coming back to see the people as the employees are the ones who really make the resort a great and welcoming place.

I have to say one of the best service and staff I have experienced in Cuba. Definitely would recommend it to everyone to experience it. I’m looking forward returning to this amazing resort. I had one of the best experiences and memories at Vardero selections.