Royalton Hicacos Varadero Resort & Spa

Yainen and Joanna were our butlers for our stay from March 18 thru March 25, 2025. They were absolutely awesome! Both of them were very available to us and accommodating and so were the staff. Friendly, reliable, efficient - it was my first time travelling to Cuba and staying at the Royalton and I have to say I would recommend it. Hats off to all the staff and the Cuban people for making the trip so memorable! Will definitely come back - I think my girlfriend's parents are already returning in April 2025, so it goes to show how great of an experience it was. To be honest, I didn't want to leave and would have loved to extend my stay. Til next time (hopefully soon)!

We absolutely LOVED our stay at this resort! The entire resort has the most romantic vibe. The rooms are wonderful, beach is beautiful, pools are lovely and all of the a la carte restaurants were amazing. Delicious cappuccino every morning and weather was unreal ❤️

We had a very nice stay at Royalton Hicacos, made even more special for the service in general and the lovely attention from our butlers Joanna and Yainen. From the moment we arrived, we enjoyed so much the beach, the quality of the food and the service of our made was excellent as well. We will return and recommend this resort

We totally enjoyed our 7 day stay here March 11 to 18 . We had did an upgrade to a superior room & ended up with a recently remodeled room . The room was very nice ; comfortable king size bed ; modern features. The food was adequate at all the restaurants . If you were hungry at the end of the day ; that's your own fault. There main buffet had something to enjoy for everyone including fresh buns ; pastries & cakes. It had several different cooking stations . The bars serve decent drinks ( just a note there a few items they don't have on hand ) Not a deal breaker . The beach & all the staff are the stars of the show at this resort . The beach is perfect & the staff are kind ; courteous & very pleasant . They are so happy you came to their country . They are proud & hard working individuals . This resort happens to have a back up generator which was used during a power outage during our stay . Much appreciated as power outages are frequent in Cuba . Would recommend this resort for a nice relaxing vacation .

Worst butler service, not worth the upgrade. Also, the Cuban restaurant made us extremely sick. The main buffet has a lot of food but it isn’t good food. Wine is Spanish and very good, and the beach is the best. Because of customer service issues and the poor quality of the “diamond club” - there is absolutely nothing diamond about it - I wouldn’t go back.