Royalton Hicacos Varadero Resort & Spa

I stayed at the Royalton 6 times so far. It is always an amazing experience, the beach is by far the best I have been to, the room was comfortable, the service was amazing, the entertainment activities at the hotel were diversified and fun, the staff were extremly friendly and helpful, food was good. I would defenitely stay there another time

My partner and I travelled there the second week of November 2024 and had a wonderful experience. We were apart of the diamond club which made our experience that much more worth while. We had Laura A. as our butler and she was absolutely incredible. She not only made sure all of our needs were met but she went above and beyond with every detail. We had two friends who had gotten engaged and she arranged a wonderful dinner for us to celebrate on the resort. The service was lovely and we all felt very welcomed. The beaches are very clean and gorgeous. We enjoyed drinks and food on the beach with provided towels and chairs. Crystal clear waters and fun waves to not only listen to while you relax but swim in as well (if that’s your thing lol). Overall would highly recommend going even just for the views! Can’t say enough good things about this resort. 10/10 in my opinion.

We went as a group of 5 people, check in was smooth, since we got there past 9pm we had to eat at the bistro that is open all night sandwiches, always had juice available and coffee. We had an issue with one of the rooms where the AC was not working and it was very hot and humid, when going to the front desk they did make it a bit difficult for us to get another room, they wanted us to stay in the room until the morning but the room was for an 80yr old so we couldn’t wait and finally they changed their room. That is why I’m giving it a 4 star, other than that everything else was amazing. We had an amazing butler David he made our stay very comfortable, made sure the mini fridge was always stocked and he arranged for us 2 meals a lunch paella and a surf and turf dinner which were excellent, the paella a bit on the salty side but flavour was incredible. Thank you to the chefs Miguel Mestre and Angel Sanchez. The grounds are well maintained the gardeners really do an amazing job at making it all look beautiful. The rooms are outdated but they are always clean. The maid had left us a note just letting us know who was cleaning the room which makes it personalized and this way we were able to reach out to get anything else that we may need. The lobby bar is great they make excellent pina coladas and the cappuccinos are delicious, a bit busy at night as everyone goes there but the bartenders and servers are great and attentive. The beach is incredible white sand and blue waters, calm and very warm when we went, Alexis and his companions were good at getting us the 5 chairs that we needed and added us 2 and sometimes 3 umbrellas. They always had chairs and umbrellas available. The mini bar on the beach was good to have, limited on what they serve and there was one of the 2 bartenders that almost gave a bad look if you didn’t tip which shouldn’t be like that at all. The resort has free kayaks and mini catamarans that they take you on a ride and they also have snorkels that you can use as well for free. The food at the buffet was the same all week, lots of pork, no beef or chicken and they had fish, but overall it was decent compared to other places that I’ve been to in Cuba. We had an amazing server Reglita, very attentive, she was always so sweet and always wanting to give you a hug when you arrive. She’s there for breakfast and lunch at the buffet. Always came around to refill our water and asking if we needed more coffee or juice. Majority of the staff were really nice and good. The ice cream shop is a perfect addition, the ice cream flavours like the guava and banana were such rich flavours very good. During the night they do have lots of mosquitos which is a downfall so do bring lots of bug spray. The shows at night were good nothing too crazy but at least something to watch. Overall we enjoyed our stay will probably be back again soon

Where to start? Positives.. easy check in, rooms are huge, very comfy bed, lovely bathroom. Our daily cleaning lady was superb.. our toom was spotless and she found us a coffee machine and water topped up every day. Our butler Ayline was so helpful in trying to sort out my food issues and kindly managed to arrange a car trip out. The staff in the buffet are super friendly. The egg station service always fantastic. The Italian restaurant is the highlight.. and was the only place I ate safely as a coeliac. The pools are super clean. The beach is amazing. Hit and miss with the bar staff.. some super friendly, others just ignore you. Negatives.. the stagnant canals around the resort were green and full of mossies.. luckily they were drained and refilled while we were there. The food is pretty basic, and if you have a food allergy think before coming here, as I found it, there is not a full understanding or commitment to be able to allow safe eating. Bars ran out of tonic, wine, rum while we there so vodka seemed to be the substitute as a mixer into everything. The toilets in the reception area smelt so bad throughout our stay..not a grand welcome as you arrive. Would I return? No

The view is rlly good. Our butler Nelly offered a great service. The internet was not good in the room and on the beach, but it’s Cuba so nvm. Buffet restaurant is good. The roast chicken is delicious. And the bar offers different choices of cocktails.