Melia Grand Hermitage

Fantastic 5 star hotel. We upgraded to Level and had access to all restaurants and pools. Not far from the beach and shops. Food was fantastic, rooms very comfortable especially the beds. Staff were exceptional and very friendly. The only downside was the distance between Burgas airport and the hotel. But would recommend.

The whole experience was excellent. The rooms are clean, large and airy, same goes for the bathrooms. The spacious balcony was a great added bonus. Decently sized outside pool. Food was also diverse and for all diets. But the best part were the activities, not to mention the animators. A fantastic team of engaging people, filled with energy and humor. They're definitely tops!

All the praises for the Animation team!! They were amazing, very charismatic, had an intoxicating energy about them, were always friendly and we had a lovely time in their company! They made every game, every song, every joke a great experience and we want to thank them and congratulate them for their performance! ❤️

Family friendly hotel. Food was very good and diversified. The night shows for kids and for adults were very entertaining, especially we got to see the last “Mamma Mia” show of this summer and it was gorgeous ! Edi and the Turkish guy from the entertainment team are the best ! My CS:GO buddies !

Do not try this hotel, you will regret it. This hotel claims to be 5 stars but in reality is 3 stars with poor quality food, non existent customer service. None of the staff appear to be trained, hardly any smiles. Majority do not speak any Western European language. Turkish bartenders who all male are very rude. They make racist remarks aginst varoius people and its seem normal. Definitely it's NOT a value for money. It's an outdated hotel with many issues, one of the lifts is not working, two lamps had burnt bulbs, phone was not working in our room. TVs do not have reception and ..... Housekeeping is awful, during two week stay, the room and bathroom were not cleaned even once. Bedding was changed twice, but only because we requested it repeatedly. We run out of handwash, we had to ask for it to be replenished, staff does not do it automatically. Try this hotel. You regret it. This hotel claims to be 5 stars but in reality is 2/3 stars with Serious quality issues in everything. Met familes who all got sick with diarrhea and stomach pain. Definitely its NOT value for money. It's a old building with many issues.