Dorado Beach, a Ritz-Carlton Reserve

We’ve been to this resort multiple times bc my family loves it. The rooms are spacious, and the property is well taken care of. The one challenge is that the service is inconsistent. 1) housekeeping isn’t consistent. (no handtowels, no wash cloths, had to call for turn down service after 9p, sometimes 2 waters and sometimes 4). 2) we have had to wait over 15 minutes for a golf cart, and that was only after I chased down the attendant because there was no one at the porte cochere in the middle of the day 3) despite charging an arm and a leg for any kind of food ($12 for a cup of coffee!) I received the wrong order and the food hasn’t always been hot. Don’t get me wrong, these are all champagne problems. The issue is that for the price of the hotel is charging, these service issues shouldn’t be happening. This is truly a lovely and special hotel and worth a visit. Please know though, that the service will be inconsistent.

Absolutely Disappointing Experience – Not Worth the Price I had high expectations for The Ritz-Carlton, but this stay was a complete disaster from start to finish. The level of service was shockingly poor—far from the luxury brand they claim to be. Staff were inattentive, disorganized, and, in some cases, outright rude. Requests were either forgotten or handled with an attitude, and there was a clear lack of communication across the board. The room itself was outdated and not properly cleaned. I found dust on the furniture, stains on the sheets, and a persistent musty smell that made it impossible to relax. For the premium price they charge, this is absolutely unacceptable. On top of that, amenities were either closed or “under maintenance” with no prior notice. The spa was unavailable, the restaurant was overbooked with mediocre food, and valet took over 30 minutes to retrieve my car on multiple occasions. Ritz-Carlton markets itself as a luxury destination, but this felt more like a glorified 3-star hotel. I left feeling frustrated, disrespected, and completely let down. I will never return, and I strongly advise others to think twice before wasting their money here. There are far better options at half the price with triple the hospitality.

First I'd like to state some of the highlights. Easy flight, came here after being on Evrima for 5 nights (WOW! We really enjoyed that)! The property is beautiful! The architecture, landscape, setting...very picturesque. The rooms are spacious and the bathroom with its indoor/outdoor shower options is really nice (water pressure not great and no AC in the bathrooms but surprisingly it was never an issue for us--I only mention it because I was surprised by it). Here is where it gets not so great. The service overall. Yes, several exceptions and one notable team member who REALLY took criticism constructively and went above and beyond to change my family's view of the resort. I will start by explaining that every single meal up until dinner the last night was riddled with errors. Some minor, others not so minor. I kept quiet about it. Just let it go. Hungry on the beach, order an hour in advance and then the food comes out wrong anyway. Things like that shouldn't happen at this level of property and if so, not every single meal. The staff is super nice but there must be a disconnect between the kitchen and the staff outside of the kitchen. Today, on the beach, my meal was really really wrong. It was a turkey wrap with one tiny piece of turkey, one slice of cheese and a ton of lettuce. It was mindblowing. I mentioned something to the waiter. He was so nice and agreed when he looked at it that it was laughable. His supervisor came out and she apologized profusely. About 30 minutes later the F&B Director, Christophe, came out to the beach to discuss my experience. I showed him a picture (I took it because I didn't think my husband would believe how bad it was--he was mid massage but the F&B had become a running joke during our stay). Christophe was clearly upset by the feedback (he really cares about what he does and the overall guest experience). He went above and beyond for us after that interaction to salvage the relationship. His care and concern should be what every Ritz Carlton property strives to have. We ate our last dinner at Positivo and it was positively the best meal on property. Our server, Sam, was sweet, helpful and took time to explain the dishes. Christophe was there to greet us upon arrival and even brought the chef to our table for an introduction. I'm still not sure we will return, however it wouldn't be right to write a review and not mention how (and who) tried to really fix everything for the whole resort. So, if this review gets to the GM....Christophe cares and really tried everything he could to change our opinion.

Spoiled forever on service. It was amazing. Worth every penny. The food was amazing. The amenities - fabulous. The rooms - so clean. The butler service??? Sets the bar. I am at a st regis right now and experiencing awful service which prompted me to remember to right about what the service standard should be for a higher end resort.

This resort is one of the finest. We were upgrades to an Ocean Front room. It was gorgeous with a beautiful patio with generous seating. The bedroom was large and the bathroom was special. We had an indoor and outdoor shower and a free standing tub with bath salts supplied. There is a nice mini bar and they also left some gifts in our room. I would recommend highly.