Dorado Beach, a Ritz-Carlton Reserve

The hotel is beautiful, however, my daughter and son in law had reservations for my birthday but my dog had to get emergency surgery and went into kidney failure so we tried to reschedule. We wanted to get a credit from the hotel so we can go when things are better, but this hotel REFUSED adamantly about this request! The cost was over $6,000 and they wouldnt budge even for a later date! I have been here before and planned on going back since I always was under the impression that they have exemplary customer service but I think not!

Absolutely fell in love with this place. Spectacular beach, huge room, great pool vibe, great staff, we are eager to return. We stayed in a second floor room on the East Beach and we were very happy with the accommodation. The room was massive and had a fantastic, very private view. An outdoor shower is always a treat and we used it every day. East side is less expensive than West side and I debated where to be, but I feel like we made a very good decision. West dropped you straight onto the gorgeous beach and was closer to the market and the Encanto pool, but East has gorgeous huge ocean views and is only a 2 minute walk down to the Positivo pool/ main pavilion where we spent the bulk of our time. We stayed 6 nights and didn't tire of the food selections - COA and Positivo Sand Bar are great. We also tried Flor de Sal and it was a beautiful space, but food was not nearly as good as the other two restaurants. If you don't like Asian cuisines you may get a bit bored with the offerings, but we had one big dinner at COA, two dinners at COA bar and two dinners at Positivo and had different and delicious choices each time. Especially recommend miso margarita from Positivo if you're a marg fan, subtle lovely taste and the Green gin cocktail poolside is a perfect hot weather drink. The physical property is amazing and very well maintained, many walking paths and again that beach is just pure fun, the softest sand, clearest water and easy entry in and out as a breakwater helps keeps the waves manageable. My husband spent a morning at the spa prior to a massage and he raved about both the offerings at the spa (steam room, etc.) and the actual massage.

My husband I stayed at Dorado Beach for the first time and lets just say we will be back. We live in Texas and have told each other that we wanted to find a resort that is direct flight from Texas, amazing food, great service and wonderful rooms and let's just say "WE FOUND IT"!!! From the beginning to the end of our trip we had the absolute best time. The check in process was very smooth and the staff was very friendly upon arrival. The entrance walking up to check in desk is gorgeous with all the water features!! Matthew at check in was so friendly and gave us some great recommendations as we were first timers!!! Restaurants: We ate at Coa our first night and had a great start to our trip. Our server nicknamed Kiki was so great. The service was a bit long( 2hours ) but the staff was attentive and even gave us a round of drinks due to the wait. I highly recommend the Dover Sole fish and the pheasant. Our second night we went to Flor De Sol and had another great server Rosi and it her attitude matched the amazing Fishermans Risotto and Branzino!!! Beach: We had beach chairs set up everyday for us outside our room and Mike was so great and friendly. He checked on us routinely and I even left a cover up out one day and he made sure to get it back to me the next day. Pool: We spent first day at the adult pool and beach spot and had wonderful service from Jessica and Naomi. They were so sweet and friendly!! Our butlers Chen, Angel and Trent were so attentive and all I had to do if I needed anything was text them on Whatsup and they would respond and make sure we were always taken care of. We changed our excursion and Chen was right on top of it. Trent gave us some great historical information about the property and the geography of the area. Spa: My husband and I had a couples massage and I would the spa is very gorgeous but the cost is a bit pricey.

Wonderful resort. The setting, the views, the landscaping, the beach, the history - all just so special. As others have noted the room location being so close to the surf is unique. We woke up every morning and just opened our doors and listened to the waves crashing. The service was top notch. Team members are excited to converse and talk with pride about the hotel. Special thanks to Will and Arelis at Positivo and Chen our embajador. Also we had a great time with Santos at Encanto restaurant (not part of hotel but on the bigger property). We liked their bar and their burger and chicken parm! The spa is pricey but worth checking out for a treatment in part so you can enjoy the wide range of facilities (steam room, plunge pools, hot pools. etc). We loved how small and intimate the hotel feels - yet with every comfort available. It’s also nice that, since Puerto Rico is part of the US, there were no passport/customs formalities for us. We were on the beach within ~1 hour of landing at SJU! Very much looking fwd to a return visit.

I joined my husband on a business trip last week at Dorado Beach Reserve. During our stay, I began coming down with a terrible cold. I asked for some tea, but what I received was beyond my expectations-all I needed to feel better. Thanks to Andrea Mendoza!