Baglioni Hotel Luna

We arrived late at night to Venezia and made it to the hotel thanks to the overnight fd agent and the bellman (Loris) who were amazing. Loris is a superstar! Our room was the worst, noisy, small, with view to the bushes next to the gondola rental, far from the category in our reservation. We spoke w the fd in the morning but decided the best choice was to pay to be upgraded to the suite used to advertise the hotel, which has a terrace with a spectacular view. Our first experience was not pleasant, we felt very disappointed but decided to give the hotel a chance. Our upgrade compensated for our first night/ day at the Baglioni Luna as moving forward service was outstanding, our housekeeper excellent, the breakfast team (specially the couple in charge of the service) were spectacular, but the best most helpful, gracious, friendly staff were the concierge. They organized our trip to Milano, to Murano and to Burano flawlessly. Room service was amazing always, the food at the gourmet restaurant was spectacular, tasty, perfect temperature and portions, simply delicious! Our server at the gourmet restaurant was not the best choice for that night, but overall we enjoyed our meal, and watching the Chef and his team preparing everything was delightful. The point of our trip was to celebrate my bday, I mentioned it at our arrival but sadly this was an opportunity missed with us as guests, and there was no special amenity sent to our room, seemed like no one remember despite of sending it in our pre-arrival note. We love Venezia every time, Burano was lovely and their people gentle and genuine. Despite of the missed opportunities we had a great experience overall. The concierge team, was definitely the reason we remained at the Baglioni Luna. They were the best part of our stay. We will return.

Had THE most fabulous 4 night stay in this exceptional, exquisite hotel (it is more of a glorious palace than hotel). Everything about it is stunningly beautiful. The breakfast room is exceptional and has art work in abundance. Level of service is first class with very courteous staff throughout. Special mention and thanks to the lady Maitre D at breakfast who was always so welcoming and caring. Location is unbelievable - so quiet and secluded and yet only 20 steps or so and you are standing in St Mark’s Square. Can’t wait to return. Thank you Baglioni La Luna!

Our stay at the Baglioni Hotel Luna was nothing short of amazing! From the moment we arrived, we were enchanted by the elegance and charm of the hotel. The bedroom was stunning, with its opulent decor and luxurious comfort, making it feel like we had stepped into a Venetian dream. The entire hotel is a masterpiece, and the breakfast room took our breath away with its exquisite frescoed ceilings and grandeur. Breakfast itself was delightful, with a variety of delicious options served in such a magnificent setting. The service was exceptional throughout our stay—attentive, warm, and professional. Even with the rainy weather, the hotel provided such a cozy and luxurious retreat that we didn’t mind the rain at all. We can't recommend the Baglioni Hotel Luna enough—it’s a true gem in Venice, and we can't wait to return!

I cannot say enough about our stay in this wonderful Venetian hotel. Everything about our stay was a pleasure and a joy, from the staff at our check-in to the entire crew who works for them in any area of this hotel. We were always made to feel welcome and that they were happy to have us with them. I only wish we could have stayed longer. I would not hesitate to stay in this superior hotel again. I also want to add that our hotel room was always cleaned and cleaned well, something that I find not to be so in many of the other hotels in which we have stayed.

This hotel checks all the boxes. A great location near St. Mark's Square and direct water taxi service is a big plus. The entire staff from the front desk, concierge, bartenders, room service, and food staff were impeccable and made our stay amazing. The breakfast room and food there was one of our favorites and probably one of the most impressive we've ever seen. The atmosphere of the hotel is elegant and the rooms are clean, well maintained, and have nice style. We really enjoyed it and can't wait to come back some day. Thank you!