Ca' Sagredo Hotel

It looks like a Venetian Palace, but it doesn't feel like one. There's no way to make coffee in the room, and room service doesn't start until 8:00 in the morning so everyday at 7:00 I had to leave the hotel in search of coffee. And one more important thing- if you charge €800 a night and you advertise that you have a fitness center, you should actually have one.

When one considers the Ca’ Segredo Hotel, one has to remember the structure housing the hotel was a former small palace built several hundred years ago and is seated right on the Grand Canal with water literally a couple of feet below the back door. In other words, this is a very very old building built on the banks of the waterway and certain compromises need to be understood and accepted. That said, as a Hilton Diamond member, I received a generous upgrade to a Segredo Suite which is large and very lovely with a nice partial view of the canal. The downside, however, is the fact that the room has a noticeable slope that is certainly due to uneven settlement of the structure. I got used to it but it took a little while. I have a strong feeling most hotels on the island portion of Venice are similar. The furnishings are aged but do give a period feel. Bathroom is large and supplied with nice amenities including toothbrushes in addition to the usual rose scented body lotion soap and conditioner. Water is strong and very hot. So needs to mix cold water for to achieve a desired temperature. A pair of nice robes and slippers are supplied. There is a dressing area. Closet space is ample. There is a clothes steamer in the closet along with an in-room safe. There is a refrigerator that is half filled with minibar items so leave little room for the guest. The king mattress is made up of two twin mattresses so there is some sliding movement. The mattress is firm and both the pillows and beddings are very comfortable. Be aware the hotel provides only ONE key and it is a conventional instead of the usual card key. Breakfast is served in a side dinning room adjacent to the grand ballroom. Buffet breakfast is standard fare but excellent in quality and there are servers that take your coffee order. I get complimentary breakfast but if not included, the buffet breakfast costs €40 or there is a small a la carte menu. Most importantly, the hotel is located in an extremely convenient location on the island. The front door is 10 feet away from the Gondola crossing of the canal (€2) and adjacent to the d’Oro stop of the #1 Vaporetto ( water bus) stop. It is easy walking distance to all the major attractions including Piazza San Marco. It will become apparent why easy walking distance is so very important in Venice. And despite being there in the middle of the Carnival, my room was very quiet. Bottom line - you will pay more for this hotel because it is on the main island, an old palace, one of the SLH members and ultra conveniently located. For me, it is well worth the money. One advice. Book directly with the hotel or Hilton if possible. Perhaps you can even negotiate a rate including breakfast. You can book with a third party and get a rate substantially cheaper than the advertised rate but I have a strong feeling you will end up with a small room facing the nosier street and no chance of an upgrade. Also be beware there are extra taxes staying in Venice so don’t be surprised if the room ends up more than the advertised rate.

This was our first time in Venice. Our stay at the Ca’Sagredo was wonderful. The hotel is uniquely beautiful, expressing old work charm. The staff was great in helping with reservations and sites. What really made it stand out was how they helped handle our stay when one of us became ill. The employee, Ricardo, helped provide a physician and took care of room arrangements to extend our stay. He went above and beyond to help us get going last minute, so we could move on with our trip. I would highly recommend this hotel to enjoy Venice. I also would like to thank Ricardo and staff for helping us in a time of need.

Preliminary remark: For a review of my stay kindly watch my comprehensive video review on my YouTube Channel Truly Excellent Hotels & More (link can be found in my profile) & don't forget to subscribe for further reviews of Truly Excellent Hotels & More around the globe. Nestled on the Grand Canal, between Ca' D' Oro and Venice's iconic Rialto Bridge, the 5-star Ca' Sagredo Hotel exudes old-world charm. Housed in a stunning 14th-century palace, once the residence of one of Venice's most cultured noble families, the hotel is a proud member of the Small Luxury Hotels of the World collection. Its 67 elegantly decorated rooms and suites reflect the building's rich history and Venetian allure. During my stay, I was assigned a Sagredo Double room, which is the entry-level category. The carpeted Sagredo Double rooms include a comfortable double bed, a small flat-screen TV, a desk, two reading chairs, and a spacious built-in closet. However, the room felt quite dark due to its single narrow window. Although the room was immaculately clean, some furnishings showed signs of age. Housekeeping is conducted twice daily, though the turndown service lacked the thoughtful touches of water and chocolates. No welcome amenities were provided upon arrival. The en-suite marble bathroom featured a single washbasin, a bathtub/shower combination with a rain showerhead, an integrated toilet with a bidet, a towel warmer, and bespoke toiletries crafted in Italy specifically for the hotel. Despite requesting a room with a view during booking and the hotel being nearly empty during my stay, my first-floor room faced the side street and hotel entrance. Undoubtedly, better views are available in other rooms. The Ca' Sagredo Hotel's marble staircase, designed by Tirali and adorned with a fresco by Pietro Longhi, stands as a breathtaking example of Venetian craftsmanship and elegance, enhancing the hotel's historical charm and romantic ambiance. The second floor boasts magnificent wall paintings, including frescoes by Pietro Longhi and landscapes with ruins and hunting scenes by Andrea Urbani, complemented by stucco work and Murano glass chandeliers. A simple breakfast buffet is served in the second-floor breakfast rooms, with additional hot dishes beyond scrambled eggs and bacon available from the à la carte menu, though these are not included in the price. The service is reserved and friendly. The Music Hall, also known as the Sala della Musica, offers perfect acoustics, 18th-century trompe l'oeil paintings by Gaspare Diziani, gilt bronze chandeliers, and frescoes depicting elegant rituals, making it a popular venue for events or weddings. Although the Grande Canale Restaurant was closed during my stay, it is renowned for offering a fine dining experience with a focus on authentic Venetian cuisine. Meanwhile, Bar L'incontro provides a cozy setting for savoring Italian aperitifs, wines, and cocktails. In summary, the Ca' Sagredo Hotel, with its historic palace grandeur, artistic treasures, and spacious rooms, lacks attention to detail and warm service. Nonetheless, if reasonably priced, it remains a solid option among pricier five-star properties, thanks to its excellent Grand Canal location.

Who is happy about this? You give out your bank account details via email and phone? BECAUSE I DON'T! It's my fault? Allegedly! Is this 5 Star level in Italy? Is this the 5 star reception? This is 5 star behavior? Room reservation: Thursday, January 30, 2025 I just booked a room at this hotel and the system accepted it and I received a confirmation. After a short while, I received an email asking me to provide my bank card details and CVV number. I couldn't believe that a hotel receptionist would ask for this in an email after an accepted and confirmed reservation, where I had provided all my bank card details. I suspected fraud, so I wrote back that this was a joke, because in today's world, no one gives out bank card details either by email or over the phone. My bank has also brought this to my attention many times in emails. If you provide any data to fraudsters and they damage you through your fault, the bank WILL NOT REFUND IT! Nowadays, scammers use such advanced technology that it's unbelievable. Emails with a logo, phone calls, fake websites and Facebook pages are no problem. As much as I love Italy, everyone knows that you have to pay more attention to details here. After that, they asked for my bank card CVV number over the phone. Of course, I didn't give it out, I only do such serious things in person! I asked the receptionist to cancel the reservation and I would book the room again, thus solving the problem. He replied that it was not possible! It was not possible to cancel or refund the amount. What? If there really was a mistake, can't you cancel the reservation? Not even pay it back? Has the money been transferred or not now? Do they have access to my bank account or not? I don't understand this, because if I'm not willing to give anyone my bank card details, then the reservation has to be canceled even if there really was a mistake and no money and no guest. After that, I was informed that the valid reservation has been cancelled. According to these, it is possible to cancel this reservation! Why didn't the receptionist do this at the beginning of the story? Why do you insist on my bank card details, CVV number? I've been to over a hundreds hotels so far, but nowhere, not once, have they asked for a CVV number via email or phone after a valid, confirmed reservation! After that, the receptionist asked me not to book again because I had become an unwanted guest. I can't get a room in this hotel, I should go somewhere else, there are many hotels in Venice. "we will cancel your reservation. Please do not book again" Then I thought that if I had actually communicated with the original receptionist, he must have gotten upset and just wrote that to prevent me from rebooking. The answer came quickly. "Please read your previous email and learn good manners: you can book another hotel, there are many hotels in Venice." This is it! This is real hospitality! Thank you very much Stefano Celeghin, Reservation Department. So in retrospect, it's better that I didn't become a guest at a place like this where they ask for bank card details and CVV numbers via email or phone after an official, confirmed reservation, with this attitude. Shame... Why does a receptionist insist on my credit card details, the CVV number, and refuse to find another solution to the alleged problem? Because there is another solution! I don't recommend it!