Hotel Monaco & Grand Canal

I cannot say enough great things about the customer service at this hotel. Our flight had been delayed significantly and we therefore lost our connection into Venice. That experience was stressful enough but then we were worried about how to get to our hotel. I sent a message via WhatsApp and the hotel immediately called me. They assured me that my transfer to the hotel could be changed to the new flight arrival time and that someone would be waiting for us in arrivals. The concierge was great at setting my kind at easy. The hotel itself is beautiful and in a great location, the rooms are tastefully decorated, comfortable and the morning breakfast was perfect. They arranged to have the two rooms booked close to each other so that our older kids were not to far from us. I was a little worried reserving a hotel with a brand I wasn’t familiar with but I can say with 100% certainty, that when return to Venice we will stay here.

First time at this hotel. Excellent position on the Grand Canal with terrace restaurant as well. Very comfortable. Some great art on the walls. Staff were very pleasant and helpful in every aspect. Gianluca in the bar was a superstar 😄. They also have an excellent function room for large events.

“Making beautiful memories at the monaco”I have just returned from my 60th birthday trip in Venice ,returning to the monaco was like returning to my Italian family in Venice,seeing the wonderful friendly caring staff ,brought back my memories of my last stay in this beautiful hotel,being a vulnerable disabled quest in a motorized wheelchair when many problems arose in Venice regarding my motorized wheelchair the staff stepped in & dealt with everything,they calmed me down & cared for me ,the male staff in reception all the ladies in reception helped me ,the concierge,the lovely helpful hotel porters,& restaurant staff & management ,you are all doing a wonderful job ,well done management in providing a excellent 5star team ,unfortunately I could not stay in this beautiful hotel as there were no rooms available,but again they helped me when there was a problem with my private “motoscafi “water taxi ,due to Aqua Alta “high tide flooding”they let my accessible boat carrying my wheelchair dock at the hotels private landing dock,& a helpful friendly porter assisted me to the hotel next door,the Monaco is a excellent hotel if you are disabled in a wheelchair or have mobility issues,the lifts are wide the beautiful gold leaf room is wheelchair accessible,all areas of the hotel are fully accessible,&the attentive staff are ready to help you if you have any problems,also the beautiful grand canal restraunt is accessible,it’s amazing with views of the beautiful Santa Maria Della salute church ,where I spent my birthday all day having lunch & a beautiful 60th birthday dinner ,the food is excellent,then a surprise Buon Compleanno birthday plate,”please stay at this wonderful hotel &make beautiful memories which I have,to all the staff ,you made my 60th birthday amazing,”TANTO AMORE ,BACI ANGELINA,x

We stayed at the Monaco to celebrate our wedding anniversary, very kindly the hotel upgraded us to canal view room which was absolutely beautiful. The hotel is located in the ideal location for sightseeing and there’s a gondola station right outside. The amazing and efficient hotel staff couldn’t do enough for us. The breakfast was delicious with a lot of variety. Yes it’s a little pricey but that’s Venice for you. It’s worth paying a little extra for the fantastic location and amazing view.

The hotel is well located on the Grand Canal with a terrace directly overlooking the water. The restaurant is very good but the room was so disappointing...the rate was 1200Euros for a dated room overlooking an internal courtyard and a lift shaft. The hallway had faded yellow stained carpet and looked worse than a cheap hotel. I really felt ripped off.