NH Collection Venezia Grand Hotel Palazzo dei Dogi

The hotel is beautiful and well-decorated, with an elegant blend of classic and modern styles. However, its location is a bit far from the main attractions. The highlight of the experience was undoubtedly the staff, who were extremely polite and attentive. Unfortunately, the Valentine’s Day dinner was a major disappointment. Despite having great potential to be a special night, it lacked planning and romance. There was no themed decoration, and the music selection was completely off, with Latin music playing instead of a romantic Italian soundtrack. The only saving grace of the evening was the menu—the food was simply delicious, and I am immensely grateful to the chef for that. Without his exceptional cuisine, the night would have been completely ruined. Another frustrating detail was the absence of live music, despite the presence of a piano in the hotel. Throughout the entire weekend, there was no performance, which was a shame, as small details like this could have made a big difference in the atmosphere. Overall, the hotel has its qualities, but the service feels more like a 4-star standard rather than a true 5-star experience.O

Beautiful hotel with amazing garden. Rooms are amazing. However service and the breakfast need dramatic imprivements. The location of the hotel was also wonderful.

Excellent hotel. We stayed in Venice two nights and were made really welcome by the friendly staff. The hotel is situated 30 mins walk from St Mark’s square. This should not put you off as the hotel is in a quiet area and the walk is interesting.

I had very high expectations about this hotel and the experience has been disappointing. At the reception the staff was busy talking to each other, very slow and rather unpleasant. Check out was much nicer but the bad impression stayed. The room was very cold and the solution I was offered was to add a small electric heater, in a 5 star hotel ! Moreover the engineer/handyman could not speak Italian, neither English. The interiors need a comprehensive renovation as it starts looking old and used (elevator, doors, carpets….) and, though this might be a subjective remark, decoration is pretentious and cheap. Breakfast was ok but definitely not at the level of quality you can expect for the price. Even the espresso was at best acceptable. Staff was numerous but not courteous neither helpful.

This hotel was perfect for a romantic getaway. It is simply beautiful. The staff are attentive but not intrusive. They were always ready to help. The location is amazing on the edge of Venice. We really appreciated the tranquility of the gardens leading down to the water. The area around the hotel was gorgeous with more bars and restaurants only a couple of canals away. Breakfast was fantastic with lots of choice. I would definitely recommend this hotel and will certainly be back!