Splendid Venice

My husband and I came to Venice to celebrate our 40th wedding anniversary. We wanted to stay in a luxurious suite with 24-hour room service, and close to St. Mark’s Square so we could enjoy those dueling café orchestras in the lit-up square at night. We noticed many Venice hotel rooms were very small and had no room service (or elevators). We were thrilled when we found Splendid and happily booked the Presidential suite for 8 nights! Splendid exceeded our expectations. Salvatore Pisani, the General Manager, met us when we arrived and showed us around our beautiful suite. He was very friendly and kind. There was champagne and wine and fruit and treats waiting for us in our room. He even asked if we would like a Spritz, something we had said we wanted to experience when in Venice. Yes, please we said, and before we knew it two Spritz were brought up to our suite. They were very delicious and refreshing and we couldn’t help sipping more of them during our trip. Our king size bed was very comfy and our suite on the 5th floor was very quiet. I loved the beautiful marble bathrooms, the shower had great water pressure and the towel warmers were a nice touch. I’d never used a bidet before, but now I want one in my bathroom, too. Most mornings we had breakfast served in our room or on our private terrace. Fluffy scrambled eggs, bacon or sausage, delicious croissants and fruit, oh and the best illy coffee ever! Everything was delicious and a great way to start the day! Throughout our trip there were fruit baskets, wines, chocolate hearts and treats left in our suite when we were out. And on our 40th anniversary, we found a beautiful card along with a delicious cheese and fruit platter and a bottle of wine. Wow! Just Wow! We felt so special. The Splendid Concierge Team is exceptional. Whether it’s planning a day trip to Slovenia to see the castles and caves (shout out to Antonio our fabulous driver) or getting directions to the bridge or square, they are always eager and happy to help. So professional and kind. You can ask Concierge anything. Nothing is too big or small. Grazie Millie Alessandro, Pietro and the whole Concierge Team. I’ve never met anyone who didn’t just absolutely love Venice. I didn’t get it. Now I do. On our last day, I felt so sad I nearly cried. I didn’t want to go home. I wanted to stay. I love the Venice book you gave us as a farewell gift. I keep it in our living room to remind us of the magic and beauty of Venice that will always live in our hearts. I can’t wait to come back one day! Maybe for our 50th! Grazie Millie Salvatore Pisani and Team!

We stayed 4 days. Big rooms, great location, good breakfast. Great stuff. Even in the crowded San Marco, a very quiet place. We had twin room, first floor. No view, but also very calm and no smell from the water. Big bathroom, which is really rare in Venice.

The room is EXTREMELY loud, tiny, lacks the charm shown on booking sites, smells mildewy, and sunlight in the room is non existent. You can basically hear talking, nevermind the thumps and creaks ending at midnight and starting first thing in the morning. Unfriendly staff in restaurant. Would not recommend, especially for the cost.

I am writing to express my dissatisfaction with the quality of the room and overall conditions of the hotel. The room is in very poor condition, with significant neglect. It is extremely dirty, with unpainted surfaces, and in a state of disrepair. The general cleanliness of the hotel is also far below acceptable standards. The rooms are very dirty and poorly maintained, lacking basic care and upkeep. The carpets have stains, and the blinds are broken and moldy. Additionally, I must commend the receptionists for their kindness and professionalism. Despite the poor state of the hotel, they have made every effort to assist guests with warmth and courtesy. However, for the price paid, the hotel itself looks very old and is in extremely bad shape. There are many other options available that offer much better value. There are also fleas in the room, causing both passengers to experience itching.

A hidden gem. Was a lovely hotel well located in close proximity to St Mark's Square. Much larger than you first think when you walk in. Our room was beautiful and very comfortable. Staff were friendly and helpful. Breakfast was nice and had a decent variety. Would definitely return and recommend the hotel.