Sparkling Hill Resort

LWas woken up to a MOUSE in my room. Even with photo and video proof management did not seem to care, I’m absolutely disgusted. Will not be returning. I can’t believe they would let something like this slide, “luxury resort” I don’t think so. Absolutely disgusting

Sparkling Hill is a dream staycation! Only two hours from our home! Everything from the quality of the food to the service was exceptional. The spa services are highly recommended! And worth every penny! We celebrated my mom‘s 80th birthday and it was a week to remember!

Stayed with my now fiancé and our stay was absolutely amazing! The front desk staff were all extremely kind and willing to answer any questions we had. The complimentary valet parking was amazing, the two valets that helped us were extremely kind one helped us with our luggage while the other explained a little about the resort we can't remember the one valets name but he was very tall.. we want to say his name was mark? and the other valet was Will, whose sister actually gave me a spa treatment! Maya was extremely kind and professional! I had a fig and guava scrub with her and it was absolutely amazing, I would honestly come back just to get a treatment with her again. The only complaint I would have is that they don't have water bottles in the room but have fountains in the spa and lobby. Otherwise my stay was perfect and we will be back!

Sparkling Hill is a European style wellness and spa resort – and we just spent there 3 wonderful nights. We had a great stay and are happy to give the resort 5 stars! However - there is room for improvement - as for everything else in life! We’ll tell you why but first what we really liked and later what can be improved: we visited several wellness resorts and spas before and even some gorgeous once in Europe. I recommend that you check-in online as it speeds up the process – we were prioritized when we arrived just because of that, while other parties were still standing in the line-up. Welcome cocktails were a nice touch, delicious and we enjoyed them in the Barrique and Java Coffee. This October they had a Halloween theme and our drinks were called Sour Screams – sort of margaritas but fun! The resort is beautiful and rooms are gorgeous. We booked to the Superior Mountain View King room and loved the setting, the view of the rolling hills and comfort of the king size bed. There is a beautiful big bathroom with two vanities and walk-through shower (you can walk in through one side and exit through the other. Fun!). While showering, the glass doors allow you to enjoy the view out of your big wall size windows, which is fun too! There is also a big hot tub by the window that you can enjoy a nice bath while looking at the mountains! There are three restaurants you can pick from for your dining experience. All three are beautiful, food is delicious and servers are friendly and accommodating. Great experience is their wellness centre and spa! The spa is beautiful and nicely mimics the European experiences: several saunas and steam rooms, relaxation spaces, hot tubs, indoor and outdoor heated pool and fun themed showers. We totally enjoyed it! There are many station with cucumber and lemon infused water or even just plain water fill up stations. The resort provided paper cups, but not bottled water, but that was perfectly fine. Now – what can be improved: 1. Check in. You drive up to the front entrance and there is no space to park your car. The area is small, crowded and everyone is trying to move around, turn around and waits for a parking spot to open. The resort offers free valet parking, which is an excellent solution to this chaos because once you finally park and check-in resort staff parks your car elsewhere. The negative side is that you lose access to your car if you forgot something in your car or if you want to go somewhere for a trip. Then you need to deal with the whole situation again. We opted just to stay in the resort so no issue for us. There is a number if nice walking trails around the resort and we were lucky ti also meet a deer family – beautiful experience! 2. Rooms: as beautiful as they are but there are some things missing. First of all: a coffee maker! Yup! There is no coffee maker in the room, which made me raise my eyebrows when I found out. A resort that charges you $300-$600 per night does not provide you with a coffee maker and tea in your room. To their credit they have coffee stations at the restaurant where you can fetch your coffee for free, but it means you have to get dressed and get out of your room and stay in the line up to get some coffee. And what if you want a second cup of coffee? Another surprising thing is ice. There is not ice machine anywhere at this resort! When we asked about it in one of their restaurants the server was kind enough to give us two plastic cups of ice. However, you can also call the front desk and they would bring you ice on request to your room. 3. Breakfast. It is included in your booking and it is served from 6:30-10:00. But you have to reserve a time to get your table. It is not a buffet nor can you show up when you want. We booked for 9:30 and there was a line up to check in for your table. We did not get in until ½ hour later. This felt definitely like organized chaos and I have to praise everyone who waited for their table for not losing it on the staff, who was by the way working really hard to get things rolling as fast as they could! Nonetheless we had a great time and we will consider going back again.

Over-all I found the experience pretty great. I was disappointed to find that the bed was fairly packed out and the door to the room wasn’t sound sealed so I could see feet and hear anyone who walked by at all times of the night. This combination resulted in a couple of not so great sleeps. Which is a bummer after enjoying the magical relaxing spa features and then not really having. That carry over into a good nights sleep. But great service all around and truly a magical place for a weekend away.