Chateau Yering

Facilities seem charming if a little quaint. That doesn’t compensate for the missing features that one expects from an expensive hotel. Wifi was ‘free’ but weak signal and insecure network so not available for any practical use. Power points for chargers etc had non standard earth connections so I couldn’t use the power board I brought with me for convenience. The GPOs that were there were behind tables and seats; inaccessible for charging my hearing aids The TV was the smallest I’ve seen in years, inside a cabinet so that the screen could only be viewed from the bed only Free to Air channels. Access to the room was along a labyrinthine route, upstairs but no elevator. Not easy for me with a heavy suitcase. Dinner on site was booked out when we arrived but I’m looking forward to a takeaway from a local place. The ‘mini bar’ was well stocked but expensive. Not even complementary water. A disappointing part of our 50th anniversary celebration; after a spectacular lunch with family at Chandon just a short ride away.

Extremely disappointed with our experience here at Chateau Yering. My husband and I wanted to experience a beautiful vintage getaway and we thought what better than this ‘5 star hotel’, well we were very wrong, not only is this place not friendly, they also have horrible customer service. I am 5 months pregnant and extremely hungry, I ordered room service a simple cheese burger, when it arrived it was completely raw in the middle, I took it back to the restaurant, and explained to the service staff what happened and if it was okay to get the meat cooked a little bit more, he was not friendly about it and told me that next time I should ask them to burn my meat since I’m pregnant. Once the second meal arrived to the room, eager to eat, I started chewing and found a long piece of hair, like I said I was hungry so I continued eating and disregarded the first hair, on my second bite, just under my lettuce I found another piece of hair (as if it was place gently on there), I took it back again to the restaurant and instead of apologising he tried to blame me for having long hair. This is absolutely ridiculous and I don’t trust this place. We will be checking out early and do not recommend this place at all! Don’t waste your money on this place, there’s better options around.

Amazing food, even better service. The seafood entree flavour needed savouring. The main meals were very well presented and the four dishes enjoyable. The timing of the 3 courses was excellent. Sam Cook was very attentive, welcoming, with a level of humour that was appropriate. and was able to assist with wine pearing. The 4 who were dining couldn't fault Sam's service.

Chateau Yering is a luxurious 5 star hotel, with a grandeur that evokes memories of a majestic past. Established in 1996, the original mansion was built in 1854, and the scene was set with the warm solicitous welcome from the receptionist. Our room was large, decorated in lavish heritage style, and apparently all of the bedrooms have been individually decorated with antique furniture, antique works of art and fine fabrics. It has a very comfortable king sized bed, table and chairs, sofa and lounge chairs, a tv hidden in an antique cabinet and large bathroom with bidet, shower and claw footed bath – which was made good use of. The complimentary bath salts were an added luxury.

*A warm welcome on our arrival by Stephan, hotel manager. Despite arriving early, he promptly checked us in and assisted and guided us to our room which he made available. * Rooms were very clean and the beds extremely comfortable. * Dinner was superb, thanks to Philippe, and Peter, the excellent chef. They were so helpful in adjusting the food order to meet our dietary requirements and cooking it to perfection. * Despite having stayed at Chateau Yering on many an occasion, this was the most helpful and friendly team encountered. * Highly recommended accommodation, but requiring some tender, loving care for the for the infrastructure in the near future.