Fairmont Empress

We spent one evening on the Gold Floor and were extremely pleased with the comfort and warmth provided by Miriam and her attentive team. We particularly enjoyed the appetizers and desserts provided in the evening and the breakfast the next morning. We thoroughly enjoyed our "in-town get-away" and would highly recommend to anyone.

We did a Gold stay and the service was just way beyond our expectations. Unfortunately, I did not get the name of the girl who checked us in but she was extremely nice and very helpful and remembered us and our special event. I wish I had thought to ask her name! We also want to mention Alexander who went above and beyond to help us and also had an exceptional memory and attention to detail. He was so kind and attentive. David and Yulia were also extremely helpful and kind. The staff was just beyond amazing. The hotel is exquisite but the staff made it personal and special. We felt very attended to. The Gold lounge was also beyond our expectations and just so worth it. It was a great place to relax, plan and talk about our day. The staff there was also wonderful. The room was comfortable and well appointed and beautiful. The beds were exceptionally comfortable and we are difficult to please in that area. If I had to point out one negative it would be that there was a little bit too much noise at night for my liking and that we were able to hear a barking dog and baby at one point but that did little to negate our wonderful stay. The hotel itself is so gorgeous and just full of the magical details that we truly appreciate. There is so much to see and so many beautiful places to explore. We had a couple of rainy days and didn't want to get out but there was plenty of things offered within the hotel itself to keep us contented. Overall, this is probably the best hotel experience we've ever had. Thank you to your wonderful staff for going above and beyond.

Absolutely beautiful hotel with so much history behind it! Rooms are well appointed, but small. The room size and cost is my only criticism of this magnificent hotel. Located at the most desirable location in this most beautiful city! If you don’t stay there, at least walk through this historic hotel!

Outstanding place to stay. We had a Gold room suite overlooking the harbour and all the amenities were outstanding. Food in the lounge was excellent, only issue was they don’t serve scones everyday in the gold lounge, disappointed! The breakfast buffet was wonderful with delicious cold cuts, eggs Benedict, fruit, wonderful coffee and perfect service.

What a beautiful stay. The staff were so accommodating and very well trained. Whatever we needed, they supplied right away. The views from the room was really good looking over the inner harbour as well as a museum and the legislative building and others. The high tea was so elegant and really scrumptious. Well worth every penny!