Fairmont Empress

We arrived at 1:00 expecting to check in, clerk said room not ready, I showed her room reservation showing check in tine of noon, she was not interested, offered a different room for more money. Finally got in after 3:00, room rather small, no water offered. Decor very nice, had a drink in lounge, $21 , underwhelming. Very expensive, which I guess you expect at Fairmont. Definitely nicer hotels in Victoria. We have stayed at Fairmont YVR, Jasper and Hotel Vancouver.

My wife and I had a rocky start with our check-in, experiencing a miscommunication about the time our room was ready. We weren’t completely happy with this, as well as some other small grievances. This was remedied by Sarah at the Empress, who heard our complaints and upgraded us to a newer suite, which has made our honeymoon journey feel that much more special. Only good things to say about the staff; they clearly have a lot to manage with the size of this hotel, as well as the volume of guests. Would now recommend happily to stay at this hotel, and engage with the friendly and helpful staff.

Beware this hotel is gigantic and if you are old or handicapped ie need a wheelchair at the airport you may request a room near a elevator. We are elderly and had a 10 minute walk to a elevator. Otherwise a great choice. Room service was excellent and we also enjoyed the long American dollar. +43%

We had a delightful stay abet short at the Empress Hotel in Victoria, B.C. with our granddaughters . We had High tea upon arriving - Peter helped us with our bags and showed us to an area to change out of our travel clothes. Tea did not start as fast as I thought it would - ( we were there on time ) then it was over - a bit rushed. But, overall it was fine, vegan food was delicious , the girls had fun, so that counts! Everyone in the hotel was professional, courteous and helpful, not pretentious, thank god. The Girls want to move there - ha!! I am singing the praises of this hotel. Thanks for the GREAT stay!!! Here is the stay info: The beds were very comfortable, very clean - ( very important to me ), the location was the best we were able to walk to everything we wanted to see and do. There are many museums and sites to keep the girls interested and busy in Victoria. Believe me the girls are big fans and so were we.

Excellent rooms with full amenities. Cost is as expected for five star hotel. High tea was expensive but generous serves. The pool and hot spa were good and welcome after a cold day. The breakfast was included in my package and was delicious and plentiful.