Fairmont Empress

We are booked to stay at the Empress for two nights so I’ll update the review as I go. Day 1: We were told our room would be ready by 4 pm latest but we are still waiting to get our room and it’s been almost an hour. We bought the gold package and the lounge area is nice to hang out in but it is quite cold. There is a draft and I have to keep my winter jacket on if I want to stay warm.

Wow! I’ve always wanted to stay at the Empress and I finally got my chance. Unfortunately, it wasn’t exactly what I had expected and I expected a lot. So to begin with the rooms were very nice and it’s as stately inside as it looks outside. The staff was absolutely amazing, kind, friendly, courteous, helpful. What more can I say? As for the food can I say having had breakfast at the Empress I’m glad I didn’t have their high tea. It was a simple breakfast what could go wrong? We ordered the Cinnamon Swirl Pancakes and Homemade Hot Chocolate. The cinnamon swirl pancakes had absolutely no cinnamon in them swirled or otherwise. The Chantilly cream was broken and the caramelized pecans had barely any caramelization on them. As for the homemade hot chocolate it was missing the chocolate. So stay at the Empress because it’s just the nicest hotel, just don’t eat there.

We had such a wonderful time at the Fairmont. The staff went above and beyond to make us feel at home. The personal touches to our room really made our stay special. Thank you Sougath for your fabulous service, and the gentlemen at the valet always so cheerful.

From the minute, I booked the hotel till the minute we left I was treated like royalty. Made a very sudden trip to Victoria due to my dad being diagnosed with a rare form of cancer and needing an operation immediately. We chose to spend a couple nights at the hotel to try and take our mind off of the horrible operation my dad was experiencing. We checked into the Fairmont and were treated like royalty. Our room was incredible. I reserved a suite and we were upgraded to a suite with the harbor view. We had so much room. Bed was so comfortable. The little extras provided in the room made us feel super special. The hotel is in walking distance to everything you would like to see downtown. Parking was underground and greatly appreciated in the cold weather. I would highly recommend this hotel anytime of the year. Don’t forget to go to the Empress lounge. Live music was playing as we had a nice gin cocktail watching the harbor and the raindrops fall against the window. Thank you for accommodating my daughter and I during this difficult time. My dad is recovering. I can’t wait to go back and visit him. Hopefully I’ll be able to sneak a night or two back at the Fairmont. Thank you so much for the Royal treatment!

Amazing experience from beginning to end. Service was impeccable, the views and in room dining were amazing. Watching the sunset setting over the water had us feeling blessed to have stayed there. Minutes melted into hours and not a moment was wasted.