Hotel Imperial Vienna
Vienna, Austria
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About the Hotel
Originally the residence of the Prince of Württemberg, the Hotel Imperial showcases the romance of 19th-century Vienna. This member of The Starwood Luxury Collection is located on the magnificent Ring Boulevard, and its interior is a wonderland of hand-carved statues and spectacular crystal chandeliers. Expressing the elegance of yesteryear, bedrooms are cocooned in silk, and breathtaking Royal Suites exude an aristocratic flair. Furthering the indulgence is Imperial Restaurant, with its feasts for the senses, and Café Imperial, immersing you in the cityâ€(TM)s beloved coffeehouse tradition.
Location
Hotel Imperial Vienna
Kaerntner Ring 16
Vienna, Austria
1015
Nearest Airport: VIE
Features and Amenities
- Dining
- Room Service
- On-Site Amenities
- Concierge
- Laundry Service
- Family
- Babysitting
- Interests
- City
- Signature Perks
Reviews for Hotel Imperial Vienna
Convenient location, attentive staff, lovely breakfast, excellent room
What a terrific hotel in Vienna! Within easy walking distance to the center of the old city, on a streetcar line, and across the street from the famous Cafe Schwarzenberg. Also about a mile walk to the Belvedere Palace and Gardens. The concierge and wait staff in the Hotel Imperial are very very attentive and helpful. We stayed at the hotel for 7 nights during Xmas 2024. At the last minute we decided to take a roundtrip day trip to Salzburg via train. The young man at the concierge desk helped us book our tickets. He explained everything to us: the times, the number of the train, the number of the particular car, and our seat assignments. The wait staff at the Cafe Imperial (in the hotel) where we had breakfast every morning were very accommodating. The breakfast buffet -- while not the best I've ever encountered -- was more than enough! Plus you can order hot food from the menu. An added treat was a concert in the bar on Christmas Eve (included in the room price) followed by a multi-course Xmas dinner in one of the grand dining rooms (booked in advance of our stay). Our corner room on the 5th floor -- 502 -- was also very good. It has a large bathroom with easy to use shower, plus a bathtub, and his and her sinks. Still water in environmentally friendly glass bottles was provided every night. My only 'complaint' about the Hotel Imperial: I wish they had more US-friendly channels on the TV. We mostly watched CNN, BBC, and the English-speaking channel from France. This is possibly the best Marriott property I've ever stayed in. Would definitely return if we find ourselves in Vienna again.
Balsher - Marietta, Georgia
Below Expectations
The five star reviews on Trip Advisor led me to book this hotel. That was a mistake as this hotel fell well below expectations. I agree with other reviewers, the building is grand and opulent. I agree that the concierge and front desk staff are efficient and helpful. That is, however, where Hotel Imperial’s five-star illusion ends. You can expect a few issues during a stay at any hotel. However, at this hotel, the list was so long (not enough space here to list them all) I was constantly asking myself if I was in an episode of Fawlty Towers. Stayed at the Imperial the week before Christmas, it was extremely busy and that may explain things. However, this was not the hotel’s first Xmas! The hotel, particularly food and beverage (F&B) couldn’t cope with the Xmas demand – it was that simple. Everything had to be booked in advance. You couldn’t come back from a Xmas market and slip into the bar for a drink – table had too pre-booked. Couldn’t come back from sightseeing and enjoy a coffee and Imperial cake at the Imperial Café – you had to have pre-booked a table. Everything had to be planned, spontaneity was not possible. On the one occasion we did score a table in the bar it took 30 minutes for a waiter to take our order, longer for drinks to arrive (only one barman mixing drinks for the entire, packed bar) and even longer to get the bill. People became so frustrated waiting to get their bills some resorted to standing and waving their hands to get attention of the waiter – not the look you expect in a five-star hotel. We did try and get into the Imperial Café – once. We stood at the door while two suited men – assume they were both the maître de – stood flapping around less than a metre from us. After being totally ignored for more than twenty minutes we gave up and went to the café across the road. I could go on listing the shortcomings experienced at this hotel. They ranged from minor (cracked cups in the room) to more serious, one drawing the attention of guest relations who made a half-hearted attempt at addressing the issue. Many staff looked disinterested and/or overwhelmed and were not to blame, the hotel was clearly understaffed for the holiday period. The issue with this hotel is poor management. In summary – on my visit to the Hotel Imperial it came across as, at best, a two or maybe three-star hotel attempting to masquerade as five-star and failing miserably. My best tip if you stay at the Hotel Imperial – avoid the pretentious attitude of the F&B staff and do yourself a favour, cross the road to Café Schwarzenberg for a warm welcome, efficient staff and good food at a reasonable price.
Gary N - Sydney, Australia
Nice hotel
Honestly, I'd probably give this a 4.5 out of 5, but I rounded up to 5. Location wise, it's pretty good, but still maybe a 15-20 minute walk to the main tourist part of the city. On checkin, we got there at like 5 PM, and there was some sort of issue with our room being ready. It took the staff like 10 minutes to sort it out, and then we were given a very nice room. So all's well that ends well, but after a long travel day, it's not a good first impression for there to be a problem with getting into our room on time. Our room was very nice, and the hotel itself is opulent as you can see from the pictures. Breakfast was "ok". Service was a bit slow, and the food was pretty basic. The hotel was also very crowded at this time of year, so it felt like there were tour groups coming in and out. The hotel bar was charming, very beautiful space, and you could reserve. They also had a piano player, that was so nice. We ate dinner at the restaurant one night, and that was very nice also. The one quibble with the restaurant is they don't have many tables for 2, and some of them are like half-tables that are very cramped. All in all, I enjoyed staying here, but I might look around at other hotels next time.
BillGibson1 - New York City, New York
Bad
Two days before We went to the restaurant to try the sweets . I take a tarte and I find a hair inside. I speak to the girl there and they don’t even apologize . The hotel have 1 star Michelin . We pay in the end . They are tragic . Don’t go there. It’s unforgivable
Sophia D
Felt Like a Princess at The Imperial Hotel
Wow! This hotel exceeded all expectations. It is so beautiful but especially so at Christmas. It also has a great location. We had a beautiful room with the prettiest bathroom with luxurious toiletries. The staff was so friendly and accommodating. The breakfast buffet was outstanding but a hot menu was also available. Laurent Perrier bubbles on the buffet was amazing! Will stay here if I’m lucky enough to return to Vienna. This hotel sparkled and made you feel like a VIP guest. Everything was taken care of without having to ask for it.
Dinah G
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