Melia Vienna

Room vith bugs. Reception staff verry good, bar 57 low level. At a 5* hotel service level shoul be 5 *, howevet at 57bar they serve drinks in broken glases ( picture attached), . they overcharged me with something that i did not consumed, in the executive room I had bugs. See pictute attached.

This hotel is terrible. Like lipstick on a pig, it looks pretty on the surface, but is an awful place to stay. The staff is rude and unhelpful, the lounge and restaurant are extremely overpriced and the food is terrible, which I guess is understandable, given that there are so few options for food or entertainment in the area. The room is noisy, you can literally hear the building creaking and groaning in the wind, and the cracks in the drywall indicate that the construction of this building is suspect, at best. The bed and pillows are uncomfortable, which is the worst of it all, because the only reason to stay here is a good nights sleep before a meeting. Do yourself a favour and stay somewhere else. If you really feel the need, burn your money in a dumpster, because that would do you more good than giving this place your business.

I am not a person who usually leaves negative reviews. But I really feel cheated by this hotel... It is a beautiful hotel but upon arrival the reception smelled like a chemical toilet... We waited half an hour in the check-in line. We arrived with headphones but the camera service did not work... The restaurant was also closed... There was no water, no customer service... No one to guide you... No one to help with your bags... It was extremely cold... There was no ciabatta or coffee... The amenities and snacks were not very good... In the morning the breakfast was 3 stars... The bathroom was dirty... If I had paid for this it would have been ok... But I expected much more... The only good thing was the friendly concierge ALEXANDRO...

I stayed at this hotel in January 2024 and I've been meaning to write a review! The hotel was lovely, the staff were very attentive, and I had a really good experience overall! It was super quiet as well. There are many restaurants near the hotel and you can easily access the city centre. The hotel felt brand new too! Thank you for your hospitality!

By no means a 5 or even 3 star experience. Rooms are bland, bleach stains line all of the carpets and the building creaks and cracks like I have never experienced. The staff is rude, dismissive, and all around unwilling to help. I have had better service in an econo-lodge off the side of an American highway. We will never return to this property and warn others that their money is wasted here.