The Ritz-Carlton, Vienna

An amazing experience and service at pastamara restaurant. Thanks to Stephanie for her hospitality and making it a special evening. The food was again amazing. I would 100% recommend coming to ritz for dinner if you are visiting Vienna…..

Very modern hotel in an older historic building. The attention to detail on our stay was amazing. From providing a Ritz Carlton Vienna mousepad for my computer to coffee and snacks when you enter the hotel, they don't miss anything. The staff was very helpful and friendly with directions and recommendations and the hotel was within walking distance of all the sights and the Christmas markets.

The only thing suggesting this is 5 star hotel is the name Ritz Carlton, but dont fall for this. We visited as a family, 5 rooms requesting way in advance connecting rooms as we have 3 infants in the group.At the time of check in, they could not find the fifth room and the representative told us that there are no connecting rooms available! We explained that there is no way we are separating and after waiting for half an hour they offered an upgrade for one night for connecting rooms. The day after and as we were waiting to be transferred to our permanent rooms they told us that we could keep the rooms for the entire stay so we left the hotel and started enjoying Vienna. Not for long though as a representative called us 2 hours later, almost crying on the phone and told us that we must move asap as the sold the rooms! With 3 infants and 6 pieces of luggage you can imagine that this was not an easy task. We explained that we need some time in order to get back to do so, but the representative became extremely rude and threatened to charge our credit card if we dont get back asap. The worst part is that as soon as we got back, cleaning staff was already in our room, and moving our stuff around. Terrible experience, totally unprofessional and rude personnel and the front desk was full of people complaining for all sorts of problems. It is really a shame that people like that run a hotel of such brand. Stay away if you are looking for a 5-star experience!The only thing that mattered for the check in representatives was to pre-pay the whole stay (!) and secure immense amount of money per room as a deposit/guarantee! Forgot to mention that I am a loyal Marriot Bonvoy member. I cannot even imagine how they are treating booking.com-expedia customers! All in all they managed to ruin the whole experience for us. If you are a 5-star hotel client used to paying 1000s$+ per night this place will surely disappoint you!

Just arrived yesterday and was concerned because of the posted reviews. I should have listened. Although the hotel is in a great area, staff are friendly and everything is clean... It definitely is not the wow factor of most Ritz Carltons. The lobby area is very underwhelming and the decor is strange. The hall our room is on feels ike a Residence Inn. You would expect baroque period decor from the outside but the inside is like a bad 70's remodel. Our room is very nice although our view is looking at walls and windows. But we were hoping for an upgrade that we didnt qualify for becasue we used our points for the room... we got what we reserved. I always forget that when you spend lots of money all year accumulating points with Marriott and then you use them at a Ritz you are looked upon as a second class customer. Basically you get NO PERKS for being Lifetime Platinum Elite. Literally nothing but two ironed shirts OR a couple of drinks at the bar... A few rotten apples and a jar of apple juice was our welcome gift. GO TO THE HOTEL SACHER... they treat as royalty and the breakfast is AMAZING!

One expects great service at the Ritz. It's a given. But the Ritz-Vienna takes it to a new level. The front desk staff is impeccable and the concierge desk is at the ready to satisfy every need. In fact, we had the concierge make dinner reservations all four nights and each meal was better than the last. The location is perfect and the accommodations first-rate. And the breakfast! The perfect way to begin the day and the restaurant staff is truly peerless. This is a wonderful hotel and one I look forward to enjoying again on my next trip to this world-class city!