The Ritz-Carlton, Vienna

I don’t often write reviews, Ritz Carlton Vienna exceeded our expectations and is most certainly review worthy. We’ve stayed at multiple properties around Vienna over the years and I would put the Ritz in a category of its own. The staff, customer service, meals and rooms left nothing more to be desired. The room well thought out blending classic and modern elements. Above all service level exceeded standards set by best hotels, including other RItz properties. We booked the Club Level and I would highly recommend the service. Location also excellent, easy stroll under 20 mins to any attractions from Staatsoper nearby to Belvedere or any other museums along the ring, #2 tram stop is also 2 mins away to get anywhere along the Ringstrasse.

It’s not 5 star hotel of lux segment, it’s 2 star cheap motel , don’t get fooled by the Ritz naming!!! I arrived late in the evening and no one met me near the door! I was with a toddler and lots of luggages and I had to bring them all myself ( in this case I had to book 3 star hotel). The lobby is small, dark and narrow, the furniture there is very old and tired. The biggest shock I got after I have seen the room. Old carpets from 80, just disgusting, I wouldn’t take of my shoes for a moment , dirty old bed, dark room with not enough lighting and no view, it was a wall against our room. Sorry but €500 per night for such a motel , it’s stupidity and insult to pay.

The hotel is conveniently located to explore the city on foot. The room was spacious and luxurious. Great gym, pool and spa facilities. All the stag were welcoming and friendly. The Club lounge staff were extremely attentive and provide superb service.

Up to usual Ritz standards. Easy walk into the centre of the city & several tram stops near by, Room & bathroom were spacious & well equipped We had lounge access & the quality of the food & drinks on offer was first class . Would highly recommend.

Some places you visit, and some places stay with you. The Ritz-Carlton in Vienna isn’t just a hotel, it’s a memory, a feeling, an experience I’ll carry with me. As someone who’s traveled extensively, I’ve seen my share of beautiful hotels. Many shine on the surface, but very few have what this place has a soul. And that soul comes from the people. What struck me most during my stay wasn’t just the elegance or the comfort. It was the warmth, the attention to detail, and the sense of care from every single person I met. From the housekeepers to the receptionists, the breakfast staff to the management, every interaction felt meaningful. In the hotel industry, teamwork is everything. It’s like the gears of a watch. Every single cog, no matter how small or large, plays a vital role. If one is missing, the clock stops ticking. And at The Ritz-Carlton, every cog turns perfectly. Breakfast, for instance, was an experience I won’t forget. Their Eggs Benedict was the best I’ve ever had, but it wasn’t just about the dish. It was the way it was served, with care, with pride, and with the intent to make my morning special. To everyone who works here: thank you. You’re not just doing a job, you’re creating moments that stay with people. You turned my stay into something I’ll look back on with a smile, and that’s not something that happens everywhere. To anyone considering a stay in Vienna, know this: The Ritz-Carlton isn’t just a hotel where you’ll feel pampered, it’s a place where you’ll feel seen, valued, and at home. Experiences may fade, but the way this team made me feel will last forever.