The Ritz-Carlton, Vienna

It’s not 5 star hotel of lux segment, it’s 2 star cheap motel , don’t get fooled by the Ritz naming!!! I arrived late in the evening and no one met me near the door! I was with a toddler and lots of luggages and I had to bring them all myself ( in this case I had to book 3 star hotel). The lobby is small, dark and narrow, the furniture there is very old and tired. The biggest shock I got after I have seen the room. Old carpets from 80, just disgusting, I wouldn’t take of my shoes for a moment , dirty old bed, dark room with not enough lighting and no view, it was a wall against our room. Sorry but €500 per night for such a motel , it’s stupidity and insult to pay.

The hotel is conveniently located to explore the city on foot. The room was spacious and luxurious. Great gym, pool and spa facilities. All the stag were welcoming and friendly. The Club lounge staff were extremely attentive and provide superb service.

Up to usual Ritz standards. Easy walk into the centre of the city & several tram stops near by, Room & bathroom were spacious & well equipped We had lounge access & the quality of the food & drinks on offer was first class . Would highly recommend.

Some places you visit, and some places stay with you. The Ritz-Carlton in Vienna isn’t just a hotel, it’s a memory, a feeling, an experience I’ll carry with me. As someone who’s traveled extensively, I’ve seen my share of beautiful hotels. Many shine on the surface, but very few have what this place has a soul. And that soul comes from the people. What struck me most during my stay wasn’t just the elegance or the comfort. It was the warmth, the attention to detail, and the sense of care from every single person I met. From the housekeepers to the receptionists, the breakfast staff to the management, every interaction felt meaningful. In the hotel industry, teamwork is everything. It’s like the gears of a watch. Every single cog, no matter how small or large, plays a vital role. If one is missing, the clock stops ticking. And at The Ritz-Carlton, every cog turns perfectly. Breakfast, for instance, was an experience I won’t forget. Their Eggs Benedict was the best I’ve ever had, but it wasn’t just about the dish. It was the way it was served, with care, with pride, and with the intent to make my morning special. To everyone who works here: thank you. You’re not just doing a job, you’re creating moments that stay with people. You turned my stay into something I’ll look back on with a smile, and that’s not something that happens everywhere. To anyone considering a stay in Vienna, know this: The Ritz-Carlton isn’t just a hotel where you’ll feel pampered, it’s a place where you’ll feel seen, valued, and at home. Experiences may fade, but the way this team made me feel will last forever.

This was a repeat trip to the RC Vienna and both times were sublime. This was due most of all to customer service. Upon arrival around 11AM, our bags were taken and we were offered a beverage off the lobby in the bar while we waited even though we were quite early for check-in. As a Titanium Member, I was offered the usual amenities that apply without any issue whatsoever. Upon receiving our room, we realized that we were booked into a room with an adjoining door which can be a problem for me since I’m a light sleeper. This was no issue for the hotel staff as we were quickly moved to another room. This was a premium room upgrade which was not officially listed as a suite, but sure felt like it. We had also made dinner reservations through the front desk at Dstrikt Steakhouse on property which was quite a treat as well. These were just a few examples of customer service going above and beyond at the hotel. If you are looking for great customer service, luxury accommodations, and excellent location in Vienna, look no further! Thanks again RC Vienna for making another trip to Vienna unforgettable!