SO/Vienna

Stayed here as a family for the Vienna Christmas markets. We have Accor diamond status and used suite night upgrades for a soLofty suite. Bear in mind this room retails circa £700 per night to deiced a sense of value. There’s some really bad reviews on here regarding this property. It’s not a one star property as some state but certainly has its issues. POSITIVE The das loft skybar is superb for breakfast and evening drinks. Non residents queue outside at the weekend and have a separate elevator to access. I’m very pleased to say as residen5s on a Friday night a5 8pm we were given a table to use our welcome drinks vouchers. The vouchers were valid for any beverage. This was great. THE NOT SO GOOD. Despite emailing ahead, early check in was not available as they stated another VIP guest wanted a late check out. Understandable at a busy time of year but I’m sure the inventory is greater than 1 suite. The spa area was welcome after much walking around the city. The small pools were cool and not heated enough. The steam room was broken with a shower attachment ripped off the wall! Now for the room, I get the urban chic design idea, but it just doesn’t work. Concrete floors, monochrome colour throughout. Bathroom TV didn’t work, coffee machine leaked all over the floor. Chunks missing from furniture. The worst designed shower ever! Not a single ledge or shelf to place any toiletries. You either had to place the items in the floor or outside the shower cubicle. (Even the hotel amenities were placed outside the shower! What a stupid design! As many report - insufficient lighting. We did expect suites to be located on the higher floors, we were very low, but in hindsight this may have been intentional with children to keep away from the loud music noises from das loft bar. I come back to the cost, admittedly the weekend before Christmas, but it’s just not worth this price point. The property is in great need of a rethink and some TLC, with the exception of the impressive skybar.

Amazing stay at this property. Well located, walking distance to everywhere. Incredible views of Vienna… for breakfast. Great spa! Staff was friendly and super helpful. But, the rooms really impressed me, borderline spectacular - large, plenty of closets, spacious beds, incredible bathrooms, coffee machine in the room - just a really perfect layout and use of space. I recommend it and would definitely stay there again!

We booked this hotel thinking it would deliver the same quality and service as So Paris, unfortunately this was not the case. The room had several broken fittings and damaged furniture. The breakfast area was grubby, the service half hearted ( on our first morning we waited for 30 minutes to be served coffee) The ‘buffet’ areas were messy and the floor dirty and sticky in some parts. On our last day the room was not serviced when we returned mid afternoon, the surly girl on reception seemed to think this was in some way of our making The only redeeming experience came from the maintenance man who with impeccable manners reset the safe in our room. We would never book this hotel again.

Hotel under-delivers at every point. Concierge and receptionist ignored us upon arrival - we had to ask for assistance as they were busy chatting to each other. Rooms are like hospital rooms - no warmth, no style, no character. Bed is horrendous. Feels like it’s 20 years old and moves around the room with the slightest touch. Never heard a bed so noisy with not much movement! Lobby Lounge closes at 5.30 - unbelievable for a supposed 5 star hotel They tell you to go to the rooftop bar - where it is booked out - so impossible to get a drink in this hotel! Overall very disappointing - and I have 2 days left here!!

Review Our stay had its positive aspects: the housekeeping service was excellent, the beds were comfortable, and the check-in process was smooth and efficient. However, our experience at Das Loft was deeply disappointing. We chose this hotel specifically to enjoy the rooftop bar, but were turned away in the evening despite being invited earlier that morning to return. We came back early to make the most of our final evening, only to be denied entry without any prior notice about another event taking priority. Adding to the frustration, we weren’t even allowed to take photos. This lack of communication and prioritization of paying guests left a sour impression. Although we were invited to return for breakfast, the food that morning was uninviting, and the staff were equally unwelcoming. My advice to management: ensure hotel guests feel valued, especially when they come to experience key features like the rooftop. Better communication and improved hospitality would go a long way in avoiding similar disappointments for future guests.