The Yeatman

A major disappointment. First the good/nice things. The views of the river and Porto are excellent. Some of the staff are helpful. Those that are were amazing. The bar has a great small small menu. Dinner at Orangerie was very nice. Now the not so nice issues. The hotel feels like a 2004 Marriott. Our room was so worn out and tired it was beyond frustrating. The heating and cooling is a joke. It is not digital and its auto setting doesn’t work because you have no clue what temp you are asking for. The thermostat returns to full fan and heat as soon as you shut an open door or window. Our room got so warm we had to open the sliding glass door every night around 2 or 3am. The furnishings are so tired. They must use a fragrance spray when they clean the room before new arrivals or even every morning. We asked for no more fragrance. The bed was so uncomfortable, low to the floor and worn out. The couch and chairs make no sense and are again soooo old. The Spa pool and sauna were pretty disgusting. Room Service is not good. They try hard but bad food for the most part. Getting around the hotel is a maze. Up down and around is the theme. I think this property is resting on its laurels. It’s just not a 5 Star in any way and 4 Star neither. Disappointment for sure. We were glad to leave.

I chose this hotel for a solo Christmas staycation, expecting a retreat of comfort with the beautiful view of Porto. Unfortunately, the experience was marred by a first impression that felt more like a calculated business transaction than a warm welcome. The major issue was upon check-in. The room assigned to me bore little resemblance to the one advertised. When I expressed disappointment, the front desk told me that “yes it was one of the rooms with worst view”, and his immediate solution was to offer a paid upgrade. He showed me a room in the same category which the view was acceptable but it had a smelly bathroom. He then informed me that since I was staying 4 nights so there was no upgrade with 30€ per night available, I had to pay for a “double-upgrade” at 60€ per night. Actually the hotel was not that full but he said it was holidays so they had to keep some rooms. From that moment I felt very disappointed, the interaction set a tone of upselling from the very start. Additionally, for a hotel with a wine theme, my room lacked even wine glasses, they had to be requested. This is not to say everything was poor. The breakfast was exceptional, and the spa facilities were truly top-notch. The view from my (upgraded) room was also stunning. Most of the staffs were very attentive. These elements are why my rating isn’t lower. However, based on my experience staying in luxury/five-stars hotels both in Portugal and abroad, this was the first time I encountered such a rigid and revenue-driven check-in process. True luxury should feel seamless and generous, where the staff is empowered to create delight. Here, it felt managed to maximize revenue at every turn. This is a place with luxurious facilities but, in my experience, lacks the soul of true hospitality.

A luxury hotel offering spectacular views over Porto. Rooms are elegant, and the infinity pool adds an unforgettable touch to the stay.

We can only recommend this hotel. The room was splendid, spacious with a wonderful view. We appreciated the refinement of decoration such as the ceramics, the bedside table... The bed was exquisite and large. The breakfast was amazing, various with good quality of products. The spa was very nice with good masseurs. The staff was always ready to help and gave us good advice. We will definitely come back.

From the moment we arrived, the staff at The Yeatman were professional, courteous, and genuinely welcoming. We booked a panoramic suite that was even better than the photos — spacious, beautifully designed, and with an extremely comfortable bed. Every detail exceeded expectations. Dinner at Dick’s Bar was excellent, with great food, attentive service, and spot-on wine recommendations. The hotel feels like a resort within the city — a peaceful oasis high above the bustle of Porto. The hilltop location means breathtaking views, but it’s about a 20-minute walk downhill to Cais da Ribeira (and uphill back), so guests should be comfortable with that or plan to drive/uber/bolt which could be a hassle. Overall, The Yeatman offers the best of both worlds — resort-level relaxation with easy access to the city. Highly recommend.