The Yeatman

Air conditioning did not work. Staff nonresponsive to complaint. The hotel is dated and is up for sale. Hopefully, the new owners will update the property and fix the issues. But the location, views and restaurants/bar are excellent and highly recommended. But avoid the dated hotel rooms and unresponsive front desk.

Great views of Porto and the Douro from the terrace — that part lives up to the hype. But the rooms and facilities felt outdated for a five-star hotel; bathrooms in particular need a refresh and seemed a little dirty, and WiFi was spotty throughout the stay. Housekeeping seemed perfunctory, and there were no towels provided for the balcony lounge furniture. Bigger issue: a concert blasted outside until midnight on Sunday night, and again Monday afternoon — with no prior notification. Brutal under any circumstances… When we raised the issue, the response was a perfunctory bottle of very cheap port and some stale pastries— no real effort to actually address the noise or make things right. Very lazy and unacceptable response to a huge issue.

This hotel tries to be 5-star but fails in multiple aspects. The whole place is rundown and old. Disgusting bathrooms and old toilet seats. Chipping paint on their balcony everywhere. Breakfast service was lacking. They didn’t even have clean glasses available for drinks. Rooms are very outdated with ancient TVs. Spa is about 3 out 5 and faculty is very old. Massage was mediocre. We got room services, it took 1h and they forgot to bring our wine. The worst part is that we booked via Amex Fine Hotel and Resorts program and they would not honor the benefits of the program. We had reservation at their 2 Michelin start restaurant. The food was good but they didn’t reach out about our food restrictions until midnight the day before via email. Then they served my husband lobster which he can’t eat. For this exorbitant price there must be better 5 start hotels in Porto. Don’t waste your money here. This place needs a major overhaul.

I had an ordering issue that the hotel handled very profffessionally. One of the staff called me directly ( I live in the UAS) and made right the situation. Thank you Wine staff.

Great Hotel. We got the package that included one lunch and one dinner. The hotel is situated above the river with great views of Porto. The two meals were absolutely outstanding. The staff and service were excellent!!!!!! Gaia is the place to stay. Be sure to visit the waterfront on the Gaia side.