Hotel Le Germain Quebec

The hotel and staff were wonderful. Theo and Alberto were a pleasure. They went above and beyond to provide great service to my family, and I would highly recommend them. The rooms, lobby, and atmosphere were also great. The location is also great since there are many great restaurants and attractions to head to.

This hotel anticipated all our needs down to the details and more. Lots of little surprises every day. From making your bed to turning down your bed & blinds leaving chocolates and water on ice for your evening return. Somehow they did all this without us ever seeing a cleaner in the building. Their beds and pillows were great, room temperature was great.... They also have a partnership with Nespresso so you get a wonderful morning coffee experience in your room. On our final night (Christmas Eve) we returned to our room with a gift bag with Nespresso products as a gift! We are HUGW Nespresso fans so that was a bonus!

This is an excellent hotel. A great location and a fabulous staff. Everyone was thoughtful, kind and helpful. They made excellent recommendations for restaurants and made reservations for us. This is one of the best hotels I've stayed in anywhere.

I would normally give a hotel like this a 4 star, but too many issues to justify that. On the positive the staff is wonderful and friendly. They do nighttime service with candy and fresh ice and water. We were unlucky enough to come during a punk rock festival and car show. We could hear the music booming into our room for 3 days and evenings. It really took away from our experience. I am not sure if the music is on a regular basis or not. When we arrived the heat and air did not work in our room nor did multiple lights. The maintenance gentleman mentioned they had lost all hot water that morning. After trying to get it to work, we were moved to another room. They proved luggage service for the move but not when we originally arrived. The room is rather dark with poor lighting and had no less than 14 switches to turn on various lights. Rather confusing when you are not familiar with a place. The water pressure was adequate, but not great. Overall, I think if you expect 5 star service you will be disappointed. The room comes with a large price tag but with the loud music, maintenance issues (they quickly tried to resolve), and confusing light set up our experience was a 3 star

This hotel is wonderful and close to everything in Old Quebec. The lobby is well laid out and very relaxing. Our room was very spacious, the bed was super comfortable and the shower was fantastic. We really enjoyed the friendliness of the front desk team. Esther greeted us each day and took the time to recommended things to do, places to eat and generally was a great hotel ambassador. I highly recommend staying at this hotel!