Rosewood Little Dix Bay

We’ve not long arrived back in the UK from a magical trip to the BVI, the highlight being the week we spent at Little Dix Bay. From the moment we stepped off the Rosewood catamaran, the tone was set for what turned into a family holiday we’ll never forget. It’s the most beautiful resort, and everything about the accommodation and surrounding facilities - (not the mention the incredible food and drink - was faultless. But it’s the vibe, sense of calm and bespoke service that stood out for my husband, two girls (ages six and nine) and I, and that's all and that’s down to the staff. Every member of the butler team (Manaske, Neil and Mikel, as well as Al) looked after us beautifully. They anticipated our needs seamlessly and created some wonderful memorable touches (a special celebration cake in our room, the chance for the girls to have a ride individually in the the golf buggies and their slippers in the spot by their cuddly toys) all added up to a very special week. The hospitality service was 5* across the board - Marcus, Amanda and Francisco took the time to talk and get to know us (Francisco had our sociable girls in raptures with his gentle manner and joke-telling) and every service was faultless. Similarly, dining at Little Dix Bay was fantastic every single day, with breakfast being standout. Executive Chef Andy led a brilliant team, all of whom were friendly and engaging with us and the girls. The day we left I fondly remember the conversation I had with Chef Natasha about what she loves most about her job, and her plans for her own holiday this year. The pool and beach team were all so fun and engaging. Sun loungers were ready before we were, delicious food and drink treats delivered to us and the girls were looked after wonderfully by Tiffany at the pool where they spent hours with the new friends they had made. Bernard was great fun at the beach - and the water sports team took real care to ensure we all had the equipment we needed (fitting a wriggly 6-year old’s snorkel isn’t always easy!). I was lucky enough to spend time at the spa myself, which was incredible.The girls, who each had mini mani and pedis, couldn’t believe their luck as they were treated to an afternoon of pampering by Myla, Shernette and Gelis who couldn’t have done enough for them. We were incredibly lucky that our trip coincided with a turtle-tagging session, and Helen (who also kindly showed us around the resort’s farm and sustainability projects) couldn’t have done more to engage the children - and generously ensured that the Professor visiting Virgin Gorda was able to meet guests and share her knowledge. Another special moment that felt personally curated for us. Finally, we’d like to mention the quality and professionalism of the management team - Kaytya, Caroline, Ashley and Helen, who couldn’t do enough to help when our departure plans were disrupted due to Hurricane Erin. The communication, continuation of service and generosity turned what might have been a stressful end of our trip into an extended period of fun. Every single staff member, from the housekeeping team who left thoughtful notes for the girls to the gardeners who greeted us each morning, delivered a warm, personal and memorable service. A flawless experience, in one of the most beautiful resorts in the world, we can’t wait to return again.

I recently visited Little Dix Bay Resort mainly for a spa appointment for my birthday. From my first phone call, the Spa team impressed me with professionalism, courtesy, and genuine care. Even when travel delays made me late, they accommodated a later appointment without fuss. Upon arrival, the same warmth continued — check-in was smooth, staff were attentive, and every interaction felt first-class. The Spa team was simply superb. Unfortunately, my experience at the Reef House Restaurant was the exact opposite. After my spa visit, the team kindly arranged a golf cart to take us to the restaurant. Before we could even enter, a staff member shouted to the driver that they weren’t open yet and she was still setting up. A professional approach would have been to greet us, invite us to wait in the lounge, and let us know when they were ready. That didn’t happen. When I asked if the bar was open, I was told yes — but it didn’t feel welcomed and I had to fetch the drinks menu myself from near the staff. The bartender was pleasant, and he indicated that he would bring the drinks out to us as we were waiting. No one came to update us until the same bartender happened to walk by. That could purely be my assumptions and expectations. Once seated, I ordered a salad, half chicken, and truffle potatoes. The server repeated it as “truffle fries” — when I pointed out the menu said potatoes, she shrugged and confirmed it was fries. I said you have Cajun Fries and Truffle Potatoes, so is it my understanding that both are fries? Her body language showed little concern. I do not care for “junk/fast food,” and chicken with fries or mainly fast-food side dishes or salad is not what I solely expect from a luxury resort restaurant. I declined the dish and ordered something else. Service continued to be inattentive — when my knife fell to the ground, the waitress turned around, looked at me and then turned back around, but did not replace it until I asked someone else. Why did I have to ask for a replacement? Then a sudden downpour soaked all five tables. The hostess helpfully offered to reseat us. The manager came and checked on every other table except ours (which got wet the most). Many would automatically state, it’s because we were the only black patrons. However, whether the distinction was based on race — for instance, Negro versus Caucasian — on status, such as Staying Guests versus Visiting Guests, or what he perceived as High-Class versus Average or Low-Class, or whether it was simply the result of poor judgment, the conduct was unacceptable. All patrons are entitled to equal treatment. In the end, only one server — the same one who replaced my knife, the bartender and the hostess — showed consistent professionalism and attentiveness. The Reef House’s service standards were far below what Little Dix Bay advertises. If you promote luxury, it must be matched by excellent service. The stark contrast between the exceptional Spa and the disappointing restaurant was remarkable.

My butler was really nice and focused on attention to detail. Rooms were beautiful highly recommend. The team make you feel special.

The setting and staff at the Sense Spa, Rosewood Little Dix Bay, were all perfect. We were treated so well throughout our service- they made us comfortable provided us with thoughtful amenities and made the whole experience rejuvenating while still creating a calm and serene atmosphere. I appreciated that the focus was on us and the services provided and not on trying to sell us products. We finished with Prosecco and time in the infinity pool overlooking the ocean. Thank you for a wonderful experience.

We really enjoyed our stay at Rosewood. The room was very comfortable. There are no TV’s in the room but that wasn’t a problem. Each room is assigned a butler and they take care of any need you have like ….. a golf cart ride to breakfast, more water in the room, restaurant reservations on property or off property, arranging a rental jeep, arranging transportation to off property restaurants, and more. The butler service really made our stay more enjoyable. The staff is great and will help in any way. The beach has plenty of chairs and the beach service is great. There are 3 restaurants and each has good food. Overall this is one of the best resorts we have ever stayed at.