Rosewood Little Dix Bay

Another fantastic experience at Little Dix Bay, Virgin Gorda We have visited Little Dix Bay many, many times since 1992. However, this was our first visit since the hurricane and renovation. We started visiting as a young couple, then with our young daughter and continuing with our daughter until this most recent trip, she is now in her mid-twenties. We reserved the Two Bedroom Beachfront Suite and stayed 11 nights. The Resort: The resort has always been amazing and through time, has continued to be even more amazing. Every person, every aspect, every service, every product and every consideration is 5 Star. We had two very accommodating, very professional Butlers: Arjai & Reddy. They were incredibly responsive, knowledgeable and fulfilled every request we made of them. Eric Gonzalez is the Resort Manager. Eric is the epitome of professionalism, competency and is extremely personable and social. More about Eric later. We enjoyed the great food of the Reef House. The Reef House is new since the renovation, replacing the old beach grill. The food is excellent, and the ambiance is very nice and in keeping with the surroundings. Marcus is the wonderful Manager of the Reef House and is the consummate host, always making sure we were taken care of…as well as a being a great singer. The Sugar Mill has been transformed from its past and offers a diverse menu of delectables. Sam is the ever doting Manager and appears to have one mission: ensure every guest is completely happy with the culinary and service offerings. Of course, the iconic Pavilion is still in place and Kelbert is the Manager and manages it with the same zeal that the others do, whether its ensuring the buffet is always provisioned, the services remain top notch, or simply ensuring every guest is happy. The Two Bedroom Beachfront Suite: We had almost always stayed in the traditional One Bedroom Beachfront Suite and it was my belief that the new two bedroom version would have simply been the same as before with another room. I was very wrong. The two bedroom suite is amazing. The bedrooms are large, the bathrooms and dressing areas generous and well thought out, the living room, dining area, and wet bar are all very inviting and comfortable. All of the accoutrements are top notch. And, it’s still only a few steps (literally) from the beach! The Storm: During our stay, Tropical Storm Ernesto developed. The resort began preparations and communications with its guests as it was forecasted to be heavy rain and wind. The forecasters timing appeared to be on target with an evening arrival on Virgin Gorda with rain and building winds. We were enjoying dinner in the Pavilion, along with a number of other guests, when Ernesto struck. However, Ernesto hit with many times greater forces of wind and rain than had been expected. Trees began falling and being uprooted. Unsecured items including tables and chairs and virtually anything small were blown over or around. Ernesto became a Hurricane as it passed over VG. What made this both an experience of trepidation as well as one of admiration was the absolutely incredible, in-the-moment leadership of Eric Gonzales. He and his staff evacuated every guest and themselves with well thought out (or practiced) precision. We were among the last to move out and Mr. Gonzalez whisked us through the building and the kitchen (impeccably clean) out the back door, through ten inches of water and into a waiting van. I cannot say enough about Mr. Gonzalez’s professionalism. The island lost power (as well as the surrounding inlands including the loss of 90% of the electric in PR) and the LDB generator provided local power for us. The next morning, the LDB horticultural teams were already clearing debris and unblocking pathways. The airports were closed a couple days and I understand LDB cared well for its stranded guests. Virgin Gorda is a beautiful island with crystal clear, calm, warm waters. The beaches are pristine. Little Dix Bay and its team have gracefully leveraged what is perhaps one of the nicest places on earth and provide an excellent stewardship to a small slice of it.

Everything was great. The hotel and Island is a little quiet but perfect for R&R. We came on January 6th for 5 days after the holiday rush. There is not much to do outside of the hotel ground but there are a couple of good restaurants close by if you want to leave the property

My wife and I, our two young children (5 & 2), and my mother & father-in-law stayed at Rosewood BVI for 5 nights at the beginning of December. We were SUPER excited to stay and certainly had very high expectations coming into the trip given all of the 5-star reviews, the $1500+ a night price tag, the fact it is a Rosewood property which we have loved when we have stayed at them before, and the incredible location in the BVI. Overall, I wish I could get the rating of 3.5 stars, and if not for the price tag and very high expectations, it certainly could be a 4.5 star review. But I must explain the good and the bad for others to hopefully understand what we found extremely frustration and hopefully for Rosewood LDB BVI management to consider looking how to change moving forward, to make sure it is the world-class resort it intends to be and I'm sure can be. The main Great / Good components: - Incredible property with privacy, amazing scenery, and a perfect beach and bay to enjoy on a vacation, whether you're a couple or friends or a full family that is staying. - Top quality restaurants and food is very important to us, and overall this place does an amazing job with it's dining options - The Ocean View Jr King Suites ($1500+ a night for us) are AMAZING... definitely a top notch room in all sense of the word - Awesome & complimentary kids club - Extremely friendly staff that certainly tries to be helpful with the guests needs, some of whom go above and beyond a normal hotel staffer to help you with your requests Now to the very frustrating parts of our stay: 1. The continual issue that we had was with our butlers or occasionally other staff seemingly forgetting about us or one of our requests. Many times they were on it and great, but it’s not a resort that is easy “self service”. We often needed a golf cart ride because of the distance we would otherwise be walking (w children or w the grandparents) and it just seemed to be a poorly laid out system of how to get rides quickly around the property. At other spread out resort properties they have figured out much better systems to keep guests from waiting or getting frustrated having to follow up multiple times to get a ride. 2. Another terrible experience was waiting 45 minutes at 10am when we got to the beach, to find anyone that could get us a drink or towel, or beach toys for our kids. Some stuff we eventually just got ourselves. We finally had our butler Mikel come down who told us the issue was a “10am all staff meeting” for beach employees. We had been ringing the call button and trying to find someone and then hear this and think it will only be a couple of minutes more. But no, we wait 45 mins where at any 5 star hotel you can’t take every employee out of doing service at 10am when you’re a beach focused property! Some of the staff in the meeting could even see us and none came down. It was very odd and off putting. 3. We’ve been to lots of high end hotels, that give complimentary room upgrades when available. We didn’t expect one here nor feel the need for one until we booked two rooms and learned the room types were on opposite ends of the property so we were almost a half mile from each other. With it being a family vacation we’re were even surprised we weren’t warned that this situation was likely. We got in the Saturday of Thanksgiving week, so many people checked out on Sunday. We asked Saturday night what could be done and on Sunday (when the resort was now dead, tons of open rooms) we’re told they would upgrade us and put us right next to family members with the larger room but that it would be $175 per night extra for the four upcoming nights. It was odd when the place was that empty and we were already a little annoyed by the situation not to just offer the free upgrade. But then additional, it was $175 before taxes and services charges so it’s really $210. Then on the final bill they charged us a room upgrade for 6 nights, not 4. 4. A bunch of other times (it started to feel like a trend) we just felt nickel and dimed, and it started to make me wonder if the resort isn't doing that well financially? We’d be quoted one price and then a little later it was always a little higher. Nothing crazy but, why can’t we just get a correct quote the first time? Examples being the cost of the hotel transfer from the airport to the hotel, which included a boat from Tortola to Virgin Gorda, the cost of a taxi to go to restaurants 5 - 15 minutes away or the cost of the rental car for one day. To explain one in more detail... we get an email from the Rosewood BVI a week before we go that says that the transfer from the Airport to the hotel is $115 round trip for adults and half price for kids under 12. We didn't notice that part of the email right away, and I had reached out to ask the concierge how much it cost round trip and she said $200 and kids under 12 is free. When I told my wife this, she had noticed that it was $115 in the email from a week before, and then she got a different email from the resort 3 days before we left that said $165 round trip and kids under 12 was free. So at that point we had gotten quoted 3 different prices over the course of a week. We tried to give the hotel the benefit of the doubt that they changed to kids under 12 being free and from $115 to $165 round trip, just in those couple of days before we arrived (no clue if this is really what happened or not). Then the concierge made me feel bad for bringing this up saying that the other emails we got were both wrong and that it's really $200 round trip, and that THIS ONE TIME, they would make an exception and let us only be charged $165 round trip. The crazy part is, I would have never thought too much about all of this in the grand scheme of things, but when the marketing department and sales dept and concierge is all on different pages, and then makes you feel nickle and dimed after we're spending over $15k with them when it's all said and done, it's just not the vibe you want to leave your guests with. Lastly, to be clear, I think a lot of the blame has to be put on the management and not the overall awesome staff on the front lines. I do have to blame our butlers for a number of the times they just clearly forgot about us. For example, my mother and father in law one time asked our butler for some snorkeling gear when they got to the beach, and he said he would get some and be right back... then they saw him an hour later after he had never gotten them the gear, and he had just clearly forgotten. I know it occasionally happens, but that's the butlers main job! While the butlers at Rosewood BVI LDB do, from our experience, have to take care of more than just 1 or 2 rooms at once (again, maybe something for the mgmt to look at if you want to call your butlers a "private butler" but they really have multiple parties to look after), we found their forgetfulness a little annoying, especially when at check out they wanted to call themselves to us "The Dream Team" lol. If anyone asked me about going to Rosewood Little Dix Bay, I would tell them they are going to have an amazing time, so it's certainly a lot of little things that our family is griping about from our experience, but just needed to let this feedback all out. I privately gave all this feedback to Rosewood about our stay through their review process upon check-out, and have never heard from them since over the last three weeks.

The service, the treatments, the location, the whole experience is always consistent and wonderful. The team always remember me when I come back which is so sweet. I often travel from Tortola as a little treat to myself! Cannot recommend enough

I loved everything about Rosewood. My wife and I had the best food and service imaginable. The Spa, the restaurants, the beach, Fittness center and activities were amazing! Not far from the Baths Park. Paddle boarding, sailing, kayaking, snorkeling, tennis, pickleball, ping pong, daily ice cream socials and bike riding!