Hotel Wailea

My husband and I spent 9 unforgettable days at Hotel Wailea for our honeymoon, and I can honestly say it was the best experience we’ve ever had. From the moment we arrived, everything exceeded our expectations. We were initially unsure about booking a property that wasn’t directly on the beach, but that concern quickly faded. Our suite had a stunning ocean view that we enjoyed every single day, and the hotel’s complimentary car service made trips to the beach effortless—just a few minutes away! The adults-only aspect of the hotel was a big draw for us, and it created the most serene, relaxing atmosphere. It was exactly what we were looking for. The staff at Hotel Wailea are truly exceptional. Every single person we interacted with was kind, welcoming, and went out of their way to make us feel special. I wish I remembered all their names, because they all deserve recognition. Two people who really stood out to us were Angie, the concierge, and Rommel from the valet team. Angie was phenomenal—before our trip even began, she helped answer all my questions and created a perfectly curated Maui itinerary. During our stay, she continued to be an amazing resource. Rommel was another highlight—always so friendly, helpful, and just a joy to chat with each day. Hotel Wailea is truly a special place, and we couldn’t have asked for a more perfect honeymoon. If you’re looking for a luxurious, peaceful, and unforgettable experience, 10/10 recommend staying here. You will not be disappointed!

If you want to visit Maui and have the type of trip that rejuvenates, pick this hotel. It is classic - like being in a great movie from the days of the Jetset. The service is personal yet subtle, the rooms and tropical surrounds peaceful, the culinary offering exceptional. Do yourself a favour …

Absolutely the best time in a secluded, luxurious and tucked away hidden gem overlooking the ocean. Hotel Wailea is a treat for those of you looking for a peaceful and magical getaway from the humdrum of daily stress. If you can, treat yourself and someone else. You will not regret the setting, and the personable staff, thoughtful touches, warm service, and attention to detail will delight almost anybody.

Overall, we were very impressed with Hotel Wailea. We loved the ambiance and vibe of the hotel. We appreciated all the extra details and touches that made the stay so welcoming. The hotel grounds are also stunning and very well kept. The adults-only aspect is why we booked in the first place and would stay at the hotel again just based on that alone. My only criticism is that the fine dining left something to be desired. The breakfast was amazing. Otherwise, Hotel Wailea is a lovely hotel. Well done!

After recently experiencing three Hawaiian luxury properties, Hotel Wailea stands out as an extraordinary failure. The room featured visibly dirty, worn furniture and outdated decor reminiscent of the early 2000s. Basic functionality was compromised: continuously running toilet, non-working clothes steamer, and uncomfortable air conditioning aimed directly at the bed. The overcomplicated lighting system proved frustratingly difficult to operate. Dangerously insufficient pathway lighting caused my husband to fall during a pre-dawn walk to the gym, with staff displaying alarming incompetence in handling the incident. Dining proved equally disappointing - unremarkable, overpriced food lacking Hawaiian authenticity. Adding insult to injury, our "welcome gift" arrived as we were literally departing for the airport, oops, sorry! The staff appeared woefully undertrained and powerless to address concerns. This establishment has completely lost touch with contemporary luxury standards, explaining why discerning travelers, like me, choose Four Seasons (Lanai) or Ritz Carlton (Oahu) instead. Between safety hazards, dysfunctional amenities, poor timing, subpar service, underwhelming food, and dated accommodations, Hotel Wailea exemplifies how not to operate a luxury property.