Four Seasons Resort Maui at Wailea

Best service EVER at a high class hotel. Spoiled and don't want to go anywhere else now! Expensive but worth it!!! Hotel is amazing and the views are outstanding. Food is excellent and all the employees are the friendliest I've ever seen! We would come back here, and only here in Maui!

Continues to impress, continues to refresh, continues perfection Hotel remodel not as intrusive as previous posters had indicated ( could just be timing). Lobby is gorgeous the best redesign of the last 5 or so redesigns I recall from my multiple decades worth of visits. Staff is excellent: welcoming, warm, efficient and world class. Serenity pool was sublime. Ferraro redesign elegant, Spagos back to five stars ( had a few rough years) , Duo in the morning delicious with excellent warm legacy service. World class luxury and I’ve been all over the world.

I went with my family to the Four Seasons Hotel/Resort in Hawaii in July of this year, and it was a great experience in general, from the amenities, to the staff, to the restaurants, it was a great place to stay if you’re visiting Hawaii with friends and family.

Love, love Maui Four Seasons. From the moment I arrived, 4S transported me into a world of its own. Unparalleled in its design to other resorts, it made me feel like I truly escaped the daily grind through the cabanas, sanctuaries, the quiet gardens and the spacious room. Nestled in a breathtaking location is heaven on earth. The exceptional attention given by Eliza at reception, an angel in disguise, who made every aspect of my stay the reason I keep returning to Maui 4S . The dining experiences were equally noteworthy. Even the pool service was great. Kudu to all but especially, Travis, who one early morning went above board to get me a glass of milk to satisfy my desperate craving. If I had to mention one area for improvement, it would be the drab color of the pool staff uniform. The setting of the resort exude elegance and vibrancy, but the dark flue grey uniform is out of place in this paradise. That being said, this small detail hardly detracts from the overall experience. If I could, I would return to this paradise a few times a year and stay for a few weeks at a time. However, the huge renovations planned for a pool in the quiet gardens, the new restaurant and other changes scares me because it is perfect as it, so why rock the boat? Will the tranquility, the intimacy the old fashioned experience the great service still exists we know it or is Maui Four Seasons going to become like any other big resort- loud in all its aspects. If I wanted a big resort feel like the splendid looking but huge Grand Wailea that’s where I would stay. And when I travel alone to escape the everyday doldrums and hard work, I feel safe at Maui Four Seasons and know that being able to enjoy peace and tranquillity by spending the day in one of their sanctuary will revigorate my body and soul. Thank you Maui Four Seasons, please don’t change, you are perfect as you are. See you soon.

The property is beautiful. The staff was amazing and friendly. I checked in early to attend their complimentary yoga class. I got lei’d immediately upon arrival, but I was not welcomed with a welcome drink. Maybe they forgot bc I had to rush to yoga? But when I came back later when my room was ready, they did not give me a welcome drink. They did not explain to me anything about the property for the schedule. Fortunately, I inquired in advance via email before my trip so I knew about the activities and the shuttle. But they should offer this information when I check in. I shouldn’t have to ask. They didn’t even tell me about their amenities or anything. Just gave me a key. Plus, they had incorrect information about the outrigger canoe. It listed it was only available during weekdays, but that’s not true. They have them on the weekends as well. I also wish they made a bigger deal of my birthday. They did bring me a surprise treat but it was not in my room waiting for me and it wasn’t very good. The reception was nice, but I think my check-in service was below expectation. I loved the staff at the pool and the beach. So friendly. warm, welcoming , and accommodating. Enjoyed the bar at Ferrari’s, great espresso martini. The vibe was fun and social. They serve snacks w your cocktail. However, I think the bar vibe in the other areas of the hotel is lacking. Duo’s has a tiny bar. Spago’s bar isn’t even visible upon entrance into the restaurant, you totally bypass it. The lobby lounge is packed and you have to get on a waitlist, but the lobby isn’t as pretty as some of the lobbies in the other hotels. Really enjoyed the complimentary outrigger canoe tour. I wish I could have used the adult pool, but it’s was completely full! No one warned me about having to get on a list. Bc reception didn’t tell me anything. I didn’t even realize there was an adult pool until later when was at the main pool and a woman wanted the staff to place me somewhere else bc her child was sleeping. Overall, I still enjoyed my stay, but I wouldn’t say that it lived up to my expectation for a luxury hotel. I didn’t feel that I got what I paid for.