Mamaison Hotel Le Regina Warsaw

Very disappointed. Service and quality lacking. My bed was broken, missing caster. Shower grouting was black in places. Broken night shade. Higher priced room was bare bones. Unlike web site picture, no pictures, no rugs, no curtains. Dining room and common area closed one evening with no notice. They did not waive room service fee. The higher priced balcony room was on the top floor. The elevator only went to the floor below. We had to walk up with our luggage...not handicap friendly. When we went for checkout at 6AM, not only had our bill not been emailed to us, it was printed out, ready to go.

Very nice hotel in a quiet street within easy walking distance to Warsaw Old Town and Castle district. We opted for a superior room which was a good size and had a large bed. I thought initially that the mattress would be too soft but it turned out to be be very comfortable. Plenty of pillows gave us plenty of options, always a good thing. Electrical sockets were everywhere including one in the safe!!! Bathroom was huge and well equipped with two sinks, a decent hairdryer and large mirror. Breakfast was quite simply, superb. The food on offer was just of a better quality than I have come to expect. I tried a couple of omelettes which were fantastic and even I without a sweet tooth indulged in mini chocolate eclairs. The coffee machine was high tech and easy to get wrong but nothing wrong with the coffee it produced. This will be my hotel of choice when I return to Warsaw, a city I thoroughly enjoyed.

The hotel is subtle and chic. Very clean. The staff was very polite. I found in Warsaw, the staff will do anything to make sure you are taken care of, but you have to approach them to get them to take care of things. Not a pro active staff. Great location -

Arrived at the hotel the location is unbelievable literally 2 mins into the old town. Unfortunately the only downfall was when we arrived in a taxi there was no one to help us with our cases. It was expected from a high end hotel. The interior was exquisite around the lobby the decor was beautiful. There a courtyard where we had drinks in the evenings. The bar isn't a traditional bar but very chic. The breakfasts were fantastic nothing in your face food replenished quickly and constantly. Evening meals were a la carte in a small beautifully decorated restaurant.food superb the bathroom A special mention to the Head waitress professional friendly and caring. We stayed in room 120 elegantly decorated with all the usual amenities. The bed was super comfy. The television was within a large mirror very chic. The bathroom was large with bath and shower the room was cleaned to a high spec first thing in the morning would i stay here again most definitely

This was my third time staying at this hotel. I absolutely love the location. Very close to the Old Town yet very quiet. Hotel is beautiful. It has all the amenities you could possibly need. I'm also glad I stayed for breakfast, it was perfect start of my day.