Kimpton Hotel Palomar Washington DC

Raheem was very professional, classy and made some great cocktails! Must try! Excellent service! Had a great experience here on a Saturday night and enjoyed the chill ambiance and the bartender expertise. Showed my friends and I a great new drink that I'll definitely be ordering in the future.

I booked this hotel for my work. I write this review because of their hospitality. I arranged three rooms. Mr. Hung at the front desk helped me a lot. I didn’t know what’s to do but he was one who helped me with patients. The hospitality was great. It was so nice and clean.

Terrible customer service experience and hotel committed fraud I stayed here 3 weeks ago and they charged my card a ridiculous amount of money for security deposit double the normal and then said I'd get the money back well it's going on day 18 now and still I have not got my money back going to escalate this situation and this terrible fraudulent company trying to steal peoples money.

This review would have been a 4 star review because the hotel is well located (about a 20-30 minute walk or 5 minute Uber to most attractions), the beds are comfortable, the space in the rooms is fairly large; there were a few issues with housekeeping not bringing up sufficient glasses, towels, coffee and the water in the shower was not overly powerful or hot (maintenance came by and fixed this). However, I made it a 5 star because the assistant manager Bruce Daley was amazing. He fixed all the minor issues that arose quickly and with a very good communication style. Please note that there is a $35 facility fee that is charged and you get access to a number of amenities for this fee - you need to be aware so that you avail fully of what you are paying for.

If I could give this place zero stars I would. Booking made for Deluxe Queen 2 x bed. 2 rooms. Family of 6 travelling together and booking stated interconnecting or adjoining rooms and we were put on Level 5 and Level 10 opposite sides of hotel. I was separated from young children and unable to care for them properly as travelling with my father and 4 children. Staff at desk didn’t even care. At check (late at night) in the guy was rude, at best and when I went back down next morning to discuss further the desk guy couldn’t have cared less. The “destination fee” is a rip off, for one thing no “high speed” internet to be found. Then to top it off my 3 year got sick and vomitted through the bed. I rang housekeeping but “guest services” answered and the woman was sooooo rude to me on the phone. Over half an hour later I rang again and said I get that you are rude and completely inconvenienced but just the deliver the new bedding and I will change myself as wouldn’t want to have anyone here help me in any way. Waited ages and some bedding showed up and I said I also need a new mattress protector and pillow cases she rolled her eyes and pulled a face and then came back ages later with them. I said what do I do with soiled bedding when I’ve changed the bed and she said to me “no English just speak Spanish” so I ended up with the soiled sheets sitting in our room with us all night and well into the next day. No one followed up to check if my daughter was ok even though I said she was vomitting. The rooms are old and tired, no ventilation or fans in bathroom and shaving mirror is rusted and there is water damaged door on the bathroom and water damaged skirting. We have no safety lock on our door, just the holes where it has been removed. Will never stay here again and will never recommend it to anyone at all. Terrible experience and so glad we only had 4 nights here in total. Look elsewhere for much better accomodation for your money and much more friendly and attentive staff.