Park Hyatt Washington DC

Nice hotel, suggest bringing your own breakfast, don't go to the restaurant, expensive, service is questionable and food is unimpressive.

I recently stayed at Park Hyatt Washington DC to celebrate my daughter’s 10th birthday. I chose the hotel because of its reputation, but unfortunately the experience did not match what I would expect from a five star property. Before arrival I called about the possibility of a noon checkout and was told it was not available, but that arriving later might improve the chances of a room upgrade. When I arrived around 4 PM, I was told the room was not ready but that I would be upgraded. My daughter was very excited about that. I left to get dinner and returned around 5:30 PM after never receiving the promised text notification. At that point the room had already been ready, but no one had contacted me. After checking my reservation later, I realized there had actually been no upgrade since I had already booked the Park Executive Suite. Once in the room there were some housekeeping issues including leaves on the living room floor, water left inside the kettle, and noticeable hard water spots in the sink. Later in the evening I called guest services to request the sofa bed be set up and to request towels. Housekeeping came multiple times but left linens on the table without setting up the bed, provided the wrong sheet size, and never brought requested slippers. The same housekeeper returned with four towels but again did not set up the sofa bed. I pulled out the sofa bed myself and attempted to set it up, but the sheet provided was for a much smaller bed and only covered about half of the mattress. I called guest services again and requested two slippers. The housekeeper returned a third time, set up the bed, but did not bring the slippers. The walls also seemed quite thin as hallway noise was clearly audible late into the evening. There were towels in the hallway floor, askew light fixtures and walls missing paint. The next morning we had breakfast at Blue Duck Tavern. The receipt with tip was $154.70 but the Hyatt app initially showed a charge of $182.30. The front desk did correct this when I brought it to their attention. Individually these issues may seem small, but together they made the stay disappointing, especially since this was meant to be a special birthday trip for my daughter. This experience was not consistent with the level of service I have experienced at other five star hotels. To their credit, the front desk staff were polite and did correct the billing issue promptly. I hope the hotel reviews these service lapses so future guests have the experience the Park Hyatt brand is known for.

Hyatt is a favorite of my girlfriend and I. We spend time talking about our stay before getting out of our car, heading to the lobby to take in the ambiance and relaxing air about the space.

I had to reach out to compliment your whole team on making my recent stay so enjoyable. My son and I spent two nights at the hotel, and while the hotel itself is lovely, we both agreed that it was the staff that made the stay so special. Michael at the bar was warm and friendly and wrote a list of food recommendations for us (Yellow in GT was sublime!). Our conversation with Derek in the dining room over breakfast was equally enjoyable. I previously lived in DC and visited the hotel to dine at Blue Duck, but had never stayed before. I will certainly be back next time I visit!

Great customer service, clean hotel & amazing breakfast. I felt appreciated as a world of Hyatt member and with my GOH award. Also in a really good location near Georgetown.