Pendry Washington DC - The Wharf

We had noticed the Pendry on a previous visit to the Wharf and decided to stay here next time. What a let down. I’ll just randomly mention some of the many issues. Fyi we had a juniorsuit $$$. It starts when you get to the room that you booked for 3 people but is not prepared as such. The sofabed was not made up for our son so we had to request and only received a thin sheet, no blanket. Later we noticed that we were missing a 3rd towel so again had to request from housekeeping and wait. There are 2 handles on the shower door but none inside. There is no fan in the bathroom so mirrors fog up after each shower. No desk in room and no areas in hotel for working or just lounging. When we asked we were referred to penthouse bar/restaurant (not suitable) or outdoor space (was close to freezing). No mirror in bedroom so you’ll have to wait your turn for the bathroom one. Plenty of cupboard space located near entrance door and separate area in suit but due to layout lots of lost space with no hangers at all in one of the closets. Flimsy sofabed that takes whole living space once converted into the bed so no other way to sit down or access living area. No spoons next to coffee. No tea or water kettle. The partial riverview is very partial. Terrible wifi connection so ending up using our own hotspot. Def not suitable for remote work. Breakfast is pricy. Easily +$100-150 per day for the 3 of us. Nice enough but would not eat there again and only used since we had a credit thru the CC. We had to request S&P only to receive an empty saltshaker so no attention to detail. Same with missing utensils for 3rd person even after our food arrived that we ended up getting ourselves. The place was understaffed both mornings we did go up but don’t blame staff who were obviously struggling. The sole lady on both days did great considering. Most sitting arrangements are uncomfortable lounge chairs at a small round table. Obviously the few comfortable once (square table with normal chairs) are taken quickly. The space is small and doubles as main restaurant /bar so more aimed at lounging that sitting down comfortably. Regarding the turndown service, if you are going to give 1 cookie when there are 3 people don’t bother (there were 2 cookies upon arrival). $$valet but this we knew beforehand so we choose to return the rental before arriving here as we didn’t want to deal with this or parking in DC. Uber much easier. Surprise ‘destination fee’ ($30pn) charged and when asked for what I was told it was for the welcome juice, use of slippers (did not see) and other ‘amenities’ so basically a hidden fee on top of overpriced room. As we had used zero amenities I guess we paid for the welcome juice. We had some other issue with the bill that we had to go to reception and get corrected instead of remote checkout. Finally we were asked for a review by the hotel for Tripadvisor (they provided the link) that I completed but somehow it never appeared… so here it is. First experience with a Pendry hotel and probably never again. We thought we were getting a luxurious boutique hotel experience but stayed away as much as possible to avoid further annoyances.

Best guest experience I’ve had! They think of everything. Great property in a great location with a wonderful staff. Room was extremely comfortable and quiet. Went to moonraker twice and in room dining was fantastic as well. We will be back!

The Prendry DC is a beautiful property, but what truly made our experience was the staff. They’re friendly, address you by name, and go above and beyond to make you feel welcome - shout out to Josh and Jihrea! Thank you for a lovely stay. We will definitely be back.

From the moment I walked in Jirae was an absolute resource for everything from valet parking to informing me of the amenities. My stay was enhanced by the stellar hospitality and attention to detail of the housekeeping and room service. I will definitely stay again when I’m in Washington DC.

Our Pendry DC experience was very good. The hotel is well appointed, in a fantastic location. I had one mishap, a security person Ms. Friday put my luggage in the wrong room, it took 45 minutes to find it. She had my wife and i very nervous. Luckily no one went into my bags. When questioned she was very vague in her explanation, showing a lack of genuine concern! Luckily Mr. Alexc on duty went to work, and found my bags! He was very polite, and extremely apologetic. Kudos to Mr. Alexc!