The Ritz-Carlton, Pentagon City

Lovely well-appointed hotel with excellent customer service and great location. Close to Ronald Reagan airport and not far from the main sites. Natali in Guest Services is super sweet, and was very welcoming to me when I arrived. She made it a point to check on me several times throughout my two-week stay to ask if I needed anything. Will definitely stay here again next time I’m in the area.

My husband and I stayed at this hotel for approximately 10 years when we visit Washington, DC to run the Army Ten Miler. We've always been impressed with the cleanliness of it and the service, but over the past two years both have become increasingly worst. This year we visited from October 10-14, 2024. We upgraded to a suite and from the minute we got off the elevator, I immediately noticed spots on the carpet and the long mirror in the hall had smears. I didn't think much of the mirror, but for 4 days it was not cleaned and I'm certain the housekeeping staff had to have noticed. When we went into our suite, the couch was old and sunk in. It was dingy and had a slight odor. I sprayed it with Lysol, hoping to freshen it up. The chairs and tables were also old and worn down. The televisions were outdated smart tvs that could not access Amazon or any popular apps. The tv guide was unreadable. Also, the bathroom filter was dirty and tile was stained. The drain cover was rusty. The bed sheets were somewhat dingy and not a clean white color like you would expect of the Ritz Carlton brand. I was extremely disappointed in seeing how old and unkept this hotel has become. We have always looked forward to our DC trip to stay at this hotel, but I am really considering whether we want to return. We have spent thousands of dollars at this hotel and it appears that the owners are unconcerned about the general appearance of the hotel. One morning we had breakfast at Sante. The staff was friendly, but the food was not appetizing. The scrambled eggs were not warm and the bacon was somewhat greasy. Again, this was not what we expected of a hotel with the Ritz Carlton name. The service was adequate at times, but lacking at others. In the past after running 10 miles, there would be towels, cold sport drinks, fruit and energy bars for the runners when we returned to the hotel. This year, I saw a few bottles of water and a few apples in a bowl near the elevator that had been there from our arrival 2 days earlier. How did such a great hotel downgrade their standard so drastically, but continue to charge extremely high prices? I am disturbed but hoping management will restore the quality of the Ritz Carlton name. Lance & Stella Patterson

This is my third stay and I continue to appreciate the quality of the hotel and the stellar service. The rooms beds and linens were luxurious. The service from the front desk and housekeeping was top notch. While it would have been nice to be within walking distance from the sights, we could see the Washington monument and The Capitol dome from our room. There is a Metro stop across the street. The airport is very convenient to the hotel and it’s very easy to get a cab at the front door. I appreciated the free coffee in the lobby and in our room. There was a safe but the frig wasn’t usable for personal items (you could rent one from the front desk for a fee) and no microwave.

Disappointing and Gross!!! Out of all the time we stayed here, this time has to be the most disappointing and gross stay here at the Ritz. We checked in this afternoon, got our room and left to grab dinner, came back afterwards to unpack and get settled in. We saw the toilet was dirty and the air vent in the bathroom was dirty as well. It looks like it hasn’t been cleaned in a while. We were so grossed out! They need to do a better job of cleaning the rooms. Additionally, at the time of check in the person that assisted us at the front desk was not friendly, helpful, and accommodating either. What happened to the exceptional customer service and clean rooms?! The only thing good about this hotel is the convenient location besides that nothing else!

My wife and I stayed here for our 21st wedding Anniversary, and I can`t say enough good things about the Property. Everyone we encountered was extremely helpful and friendly. The staff made our Anniversary stay very memorable. Thank you all for making an everlasting memory on our special day!