Salamander Washington DC

The service at the door from Malik and Dwane is an indicator of the excellent service you receive inside. The staff at every turn was amazing! Charles, Austin, Andrew, Shaniece, Tewabech, Maria, the entire lounge staff, Dogon. Can't wait to get back.

This was a magnificent hotel. I arrived at 11 PM and was checked in within three minutes, and room service arrived by 11:30 PM after a long travel day. Tara at the front desk was so helpful, and walked me to the elevators to get me to my room. The next day, after putting on my tuxedo, a knock on the door from house keeping was perfect timing: I needed to know how my tuxedo looked. The house keeper fixed my bow tie, and told me I was ready to go. Jennifer at the concierge desk then fixed one of my buttons that had come undone. Jennifer also told me about great mocktails at the bar, and very wisely told me walking to the Watergate hotel in my tuxedo was a bad idea, and she was 100% correct.

I had a frustrating experience at this hotel, and I wouldn't recommend it. The valet and front desk staff are clearly not on the same page, which led to a lot of confusion and unnecessary charges. I was given a parking voucher for $35, and I specifically asked the valet if I could use it for overnight parking. The valet assured me that it would be fine. However, when I checked out, the front desk charged me $80 per night for parking, saying the voucher was only valid for day parking, something that was never mentioned when I received the voucher. There was nothing on the voucher that indicated any restrictions. But the manager claimed that there are two different vouchers, so the valet must not have known which one. What is the indicator of two different vouchers when it doesn't include any restrictions or have anything that says "Day Parking" to indicate it being specifically for just day parking. I was told to talk to the Embassy about the issue, but the front desk went ahead and charged my card anyway. I understand that miscommunications happen, but the hotel printed the voucher and should have made sure all the necessary details were included. It's their responsibility to ensure guests are properly informed. I paid for the room myself and was still treated rudely by the staff when I raised the issue. I felt completely dismissed. This is no way to treat paying customers. All in all, I’m extremely disappointed by the lack of professionalism and poor customer service. I won’t be returning, and I wouldn’t recommend this place to anyone.

I visited The Salamander DC on Saturday, December 7th with a group of friends to do the Holiday afternoon tea in the lounge. I have been to several other afternoon tea experiences and this one of the best! From the tea sandwiches, to the champagne, and the desserts everything tasted amazing--especially the gingerbread scones and the curry chicken salad. As a bonus, this tea does include champagne which is usually extra. The decor was simply beautiful and festive. The staff was attentive and accommodating as we were doing a gift exchange and they provided us with an additional table. Go ahead and book the afternoon tea experience at The Salamander to enjoy great food, tea, and service!!

The beds are so comfortable and the hospitality of all the staff is warm and personable. We thoroughly enjoyed ourselves. Environment matters and the hotel is aesthetically beautiful and very clean.Upscale atmosphere with a low key vibe.