The St. Regis Washington DC

We had a mini-suite and it was spacious and clean. The turndown service was lovely with chocolates. Staff were all friendly and helpful, particularly the doormen and bellhops. Shower pressure could be a little better. The iron in our room did not work but they brought a new one in minutes. There are very nice bathroom amenities. The hotel is 98 years old so has the look of an older era. Hotel was helpful with early check in and late checkout. We would return.

Where to start? For background I am a Bonvoy loyalist and have actually stayed at this property a few times before so had some context. It's always had some shortcomings due to its historic nature but it made up for them due to its location and charm...until now. On arrival there was a 10-12 minute wait for a front desk agent as there was only one on duty and several people waiting to check in. That being said the staff as a whole were literally the best part of this stay and it's only redeeming aspect. Check in was cordial and they upgraded me to a "renovated" room. I selected the free breakfast as my Bonvoy benefit. Getting off the elevator onto the renovated floor I was a bit taken back by the starkness of the hallway. It was all done in fake marble tiling that looked like it came from an Ikea. Panels in the wall as well as on the elevator had chipped paint that looked like it was badly applied. On getting to the room I was prepared that it was going to be very small for a luxury property-- I've stayed here before. But what I wasn't prepared for was how cheaply done the renovation seemed to be. Most major things were haphazardly painted over a brighter beige than before. The desk and chair were repurposed from before the renovation. The biggest issue was the bathroom. The same cheap fake marble from the hallway was all over the bathroom. The fixtures were wobbling when you turned water on or off. The shower had an awkward step up to get into it that I would imagine is dangerous for someone not sure footed when wet and the fixtures there also were of poor quality. Water pressure was poor. Paint was chipping. Nothing about this bathroom would make you think you were in a 5 star hotel room. I think the real kicker was the next morning. We requested a late check out which I am entitled to through Bonvoy and it was honored. The complimentary breakfast they provide is from an abbreviated menu and limited. Most other St Regis' will just offer you a per person credit and let you order whatever you want. Seems like a dumb thing to get people miffed about. Then the door slamming began around 7am. The tiled hallway turns out has ZERO noise insulation. Every 5-10 minutes doors would open and slam shut. People would be talking loudly in the hallway-- someone was whistling for a bit. It honestly sounded like a train station outside of our door. What was especially maddening was the door making the most noise was the one the staff use that was a few doors down from us-- like put a soft close mechanism on it or something! We decided it wasn't relaxing and left well before our checkout time. Honestly I think the hotel really just doesn't meet the standards of a St Regis-- certainly not even close to the original one in New York (which I actually think is older so that's not an excuse). For us Bonvoy loyalists I think the best you can do in DC is still the Ritz Georgetown with the Ritz DC being a second. The best parts of this hotel, namely the lobby and adjacent bar, can be enjoyed without having to pay to spend the night. The staff are wonderful, warm, and kind and the food is pretty good-- will give them marks where they earned them. Special kudos to the bar staff and front desk. The St Regis DC needs to be rebranded or adequately upgraded. The renovation they did in the rooms hasn't held up for a few months-- I can't even imagine what it will look like after a few years. There is no excuse for cheap feeling rooms and extremely noisy hallways at this price point. Oh and the cherry on top is they charged me for breakfast (even though it was included as a benefit) and after 2 calls, where they insist it's being fixed, it still hasn't been.

Stayed here for three nights. It's nice ambience with regal atmosphere. However, even as an Ambassador Elite Marriot Bonvoy, there was no upgrade to my room. The Suite Nights awards are practically useless with the common response that it was subject to availability and it's always unavailable. Room is small. Water pressure for shower is low and one could not have a proper shower at all. When there, one of the two lifts broke down during our entire period. No basic amenities like a toothbrush. But special mention of Jose at the lounge and Moses of Concierge who have been very courteous and helpful.

My stay at the St Regis Washington DC was extremely disappointing. First of all I had called the hotel several days ahead of time to let them know it was my husband's birthday. Upon check in no mention of that. The girl who checked us in was okay but really not much personality. Didn't feel too welcoming. She told us at the bar was going to be closed that evening for a private event. This was a very large problem as we had several out of town guests coming to meet at the bar for pre-dinner drinks to celebrate the birthday. I had called the hotel a few days beforehand and asked if I needed a reservation for the bar and they said no. Did not mention anything about the bar being closed. Ask for a larger upgrade so we could host our guests in our room. Nothing available except a discounted presidential suite for $5,000 a night 😂 Room was small. Had some rogue hairs which I wasn't wild about. No iron in the room handheld shower device was broken. To compensate us for the bar being closed the front desk girl said they would send a bottle of champagne. I really wish hotel staff would understand the difference between champagne and anything else with bubbles. They sent a bottle of kava. Not champagne. The worst of it was Sunday morning beginning at 8:00 a.m. we could hear the housekeeping lady banging on people's doors yelling housekeeping at the top of her lungs. We had no do not disturb sign in the room which was a downside because we were interrupted about five times by various workers including one who knocked and came in at the same time as my husband was standing completely undressed. I always stated this hotel because I had a free Marriott reward night and I did not have enough points to stay at my usual Ritz-Carlton Georgetown. The hotel is very pretty but the staff is extremely underwhelming. A very disappointing experience. Also I would like to mention that I was told I would get a $60 breakfast credit per day but that was never reflected in my bill. When I called when I got home it took three phone calls to actually speak to somebody about this and two days to get a credit back overall I think the management here is lacking and the staff needs to be trained more.

We had a great time on our recent trip to DC to explore for my son's birthday. I had emailed prior about the stay and they were very accommodating. They went above and beyond with an early check in ( gold member) and they sent a lovely birthday dessert for my son the evening we arrived. Everyone from the doorman, to concierge, reception and restaraunt were helpful and very friendly . It is in a great convenient location with a gorgeous lobby . I will definitely be staying here again!