Thompson Washington DC

Karyi from the valet was awesome. We forgot a bag in the car and she ran and retrieved the bag for us with a smile on her face. Just that alone will have us coming back to the Thompson!! Everyone at the Thompson was exceptional as far as service and helpfulness which is becoming rare in today's world!!

Lulu in the restaurant was great! She was Welcoming, kind, informative professional! She made our stay special. The rooms were clean. Everyone in staff was so kind. Catherine in the restaurant was great as well. Top notch staff. Will stay again.

TL:DR Booked two rooms for two nights, confirmed multiple times that we wouldn’t have to move—only to be told mid-stay that we did have to switch rooms, conveniently right before a wedding. Missing linens, broken in-room cocktail maker, and a shower that only offered arctic drizzle or scalding lava. Valet was great, but forgot to plug in our EV. Breakfast bill had surprise fees, including a 20% service charge + 20% auto-gratuity + extra gratuity line for good measure. Check-out? Overcharged, and forgot my $100 credit. Overall, great staff, but the miscommunication was unreal. Long version: Our stay at the Thompson was an experience, just not in the way we had hoped. Let me take you on a journey. Arrival: After a 10-hour drive with three kids, we arrived exhausted. The valet? Absolutely fantastic. At check-in, I triple-confirmed that our two-night, two-room reservation had been consolidated so we wouldn’t have to move. “Oh yes, of course!” they said. “Everything is set!” they promised. It was not. The First Night: We got to our rooms. The pull-out bed had no linens. After two calls and 90 minutes, a knock at the door. Our long-awaited delivery? Two sheets and a pillow. Looking to decompress, I attempted to use the in-room automatic cocktail maker. It reeked of syrup. Curious, I popped in a capsule, only to discover the machine was broken—stuck open, leaking a slow, sticky cocktail of disappointment. I took this as a sign and went to bed. Day Two: After a morning of sightseeing, we returned with just enough time to get three kids ready for a wedding. Except—my husband’s key didn’t work. Why? Because despite three separate confirmations, we are being forced to change rooms. These rooms, of course, become available at 4 PM. The wedding? At 2:30 PM. After some deep breaths, I reminded them (again) of our previous conversations. Apologies were given, but the only solution was a $100 food credit—which, while appreciated, did not help with the small matter of where we were supposed to shower and get dressed in the next 30 minutes. After negotiations, we were allowed to stay in one of the two rooms. In a mad rush, we attempt to shower, only to discover that the water pressure is akin to a leaky faucet, and the temperature fluctuates between "glacier runoff" and "lava." The kids choose the polar bear plunge and we trickle-bathed in ice water. After a wonderful wedding (off-property, thankfully), we called down and asked they move our EV to a charging station overnight for the 10-hour drive home. “Of course!” they said. The next morning, I checked our app. The car had not been plugged in. My husband ran down to find it parked next to open chargers, just… unplugged. We decided to make use of our credit and got breakfast which also came with some surprises:a 20% “service fee” and a 20% auto-gratuity, along with a erroneously billed americano turned a $150 bill into $250 with tax. Check-Out: We called for our car in the morning, and instead received a visit from a cheery bellhop with a large dolly (we had one suitcase). Went downstairs and spoke to the valet himself (again, amazing), who quickly brought around the car as I settled the bill. Though I rarely do, I requested a hard copy—just in case. Good thing I did. First, they had checked me out under the wrong room number—though, in fairness, this one was likely a miscommunication on my part. Still, it was impressive that this wasn’t caught at the time of payment but only when I requested a hard copy of the receipt. Next, my $100 food credit had mysteriously vanished. Both were corrected, but I decided to check my credit card charges to make sure they reflected the hard copy receipts. They did not. Four separate transactions. Three matched. The fourth? Double charged for breakfast. A call to the hotel was met with a cheerful, “Oh, that’s just a system glitch! It should correct itself in three days.” Final Verdict: The Thompson is a nice hotel with some fantastic staff, but the level of miscommunication at every turn made for a frustrating experience.

This hotel has superior service and very well trained staff and well appointed spaces. The one downside is the new way to valet park your car that leads to 2 problems: 1) Apparently leaving your phone number results in information sharing and increased activity in unwanted calls and 2) Tipping through the application is more complicated and time consuming, not to mention is taxed!

Great location and excellent customer service. Close proximity to Metro Navy Yard Station and easy access to sightseeing spots. Lots of restaurants and cafes nearby. Staff were helpful, polite and friendly. The room was a bit dark and could be improved, everything else was great. I would recommend this hotel due to its good location and excellent customer service.