Thompson Washington DC

Pros: hotel rooms were stylish, lobby felt classy. So my experience started off great… Binny was extremely helpful and welcoming. Last positive I will say is great location and felt safe.. close to an amazing restaurant Albi and baseball stadium. Cons: my first night I had a wash cloth that had make up on it so that was really gross as I was trying to shower. However, the biggest displeasure for me was the the fact they didn’t reset thier alarm so the previous guest left my a nice wake up call at 1 am. I had to deplug the alarm as it left a faint but annoying buzzing sound. I slept horribly on my business trip so it really set me up for failure during my work offsite. I would be okay with these misses but I brought this up to management and they didn’t do an earnest job to follow up. Lastly, the rest of my interactions with staff was not welcoming which provided clarity on why this place is not rated higher. I can see people receiving mixed experiences. I’ve stayed at Thompson chain in Cabo San Lucas and had consistently amazing service…this was not that. I will be skipping this location moving forward next time I’m in DC as I’ll receive a more consistent option moving forward.

This hotel hits all the marks for a perfect stay - close to the Metro (less than 5 min walk), beautiful lobby and bar, gigantic tv in the room, bathroom amenities were high end. Plus, if you want to leave the hotel, lots of great places to eat just steps away. I'll definitely be back the next time I visit DC.

I stayed at the Thompson on a business trip for two nights and was disappointed in the accomodations for a business traveler. The one thing that makes the overall rating poor is that there is a tiny pull down desk stuck in the very corner of the room. If you want to work with a laptop and spread out some papers, forget it! At first I thought this was just for looks and that there would be a real desk hiding somewhere, but no. Also the lighting is such that the room is very dark when you can't use sunlight to brighten it up. The bathroom is very nicely done, but it seems that there is a water hammer sound coming from everyone's showers (including mine) - so it sounded like a jackhammer coming from the room on one side late at night and a jackhammer coming from the room on the other side early in the morning. I felt bad when my shower was making the noise and disturbing my neighbors. And the last thing is the smell. The entire hotel has a very strong perfume smell which includes the soap and shampoo in the room. Very, very strong, and it is not pleasant. It caused me to sneeze a few times. I can't imagine how a person with allergies would deal with it.

I would give more stars if I could. Beautiful modern hotel, dog friendly, great food and wonderful, friendly and super accommodating hotel staff. We will be back! Nice river walk to explore near by with lots of great restaurants and ice cream places to try. Walking distance to the baseball and Audi stadium.

The staff was exceptionally accommodating, including Bryan the Bellman who pleasantly greeted everyone, diligently sought answers to every inquiry, and addressed every request. Thanks to Ms. Glover, Mr. Obaida, the guest experience manager, catering and engineer staff, I felt truly valued and welcomed.