YOTEL Washington DC

We recently visited Washington DC for a family celebration and stayed at YOTEL. While the hotel itself was clean and the room was nicely renovated for the price, the overall experience was overshadowed by the poor customer service. Only one minor inconvenience with the facility was that coffee is only available for a limited time in the morning, and you have to be quick to grab it from the designated area. However, the real issue was the reception staff. They were unprofessional, impolite, and completely inconsiderate. Upon arrival, I attempted to check in using the self-check-in kiosk, but it gave me an error. Meanwhile, a long line started forming at the reception. Despite multiple attempts to get the staff’s attention, I was simply told to go to the back of the line and wait for 30 minutes—this was after being outside in the freezing cold and snow. We were completely exhausted, and when I mentioned that I would be leaving a review, their only response was that "Wait in the line" and they could call a manager. Unfortunately, this wasn’t the only issue we faced. The hair dryer in our room didn’t work, and after calling housekeeping six times with no response, we tried calling the reception four times—again, no answer. I had to physically go down to the front desk, only to be told once more to "wait in line" because no one was available to assist. In the end, they never brought the hairdryer, forcing my wife to leave the hotel with wet hair in the middle of DC’s winter. Overall, while the hotel itself was decent, the complete lack of customer service (Complete zero) ruined our experience. I would not recommend staying here unless management seriously improves their staff's professionalism and responsiveness If you are visiting DC, go for another place, unless you like to "wait for ever" If you are the hotel management and reading this, I hope you reach out and follow up with the issue.

This was just what we needed! The location was a 9-minute walk to the Capitol and just across the street from the bus stop we used all week to get everywhere else we wanted to go. Staff was wonderful, shower hot, room clean and comfortable. The lighting and adjustable bed were fun.

We are a family of 4 visiting DC for a couple of days in December 2024. YOTEL had been recommended to us and did not disappoint. Mainly for the amazing location (you can see the Capitol from the door) but also the good modern setup and facilities. Staff were excellent, pointed us in the right direction and helpful with any questions. We had a double Queen room which was a little small for our group…but very comfortable beds and a nice modern feel. Definitely recommend!

Not impressed with Yotel. Tech has given way to comfort. Lighting is not the best and temp control is way too complicated. Room did not get toasty warm as expected. Farmer's breakfast platter for almost $30?? Bed was uncomfortable and sleep was intermittent due to temp in room and having to readjust controls. I say NO to YO... tel.

A+ coffee situation. A+room service. Besrat Imani and Natavia and Barry all made our stay incredible. Give them a raise. No more of this BS. Location is excellent. Had a nice time. You need More channels not enough news Or Sports. Happy new year