YOTEL Washington DC

A+ coffee situation. A+room service. Besrat Imani and Natavia and Barry all made our stay incredible. Give them a raise. No more of this BS. Location is excellent. Had a nice time. You need More channels not enough news Or Sports. Happy new year

We use to love this hotel but after this stay we will not be back. There was no wash clothes. We ask for some and was told they no longer use them and gave us hand towels which was very hard to wash with. We will not be back to stay here and will not recommend any one else.

This hotel is not worth the expense. I booked it through a third party and was not informed about the specific hotel assigned to me. Upon arrival, the room felt small, and although the queen bed was comfortable, it seemed cramped. The air conditioning unit was unbalanced; setting it to 69 degrees made the room freezing, while 70 or 71 degrees felt too warm. There was no ideal temperature. The bathroom was strange, lacking an enclosed space and only having a sliding door for privacy. I also found it unusual that the hotel did not provide washcloths, and there weren't enough towels for more than one person sharing the room. Moreover, the soap in the bathroom had a terrible smell, and there was only one roll of toilet paper. The TV was not smart so that I couldn't access Netflix or similar services, and there was no microwave in the room. If you ordered food delivery, the delivery personnel were not allowed to bring it to your room; you had to pick it up in the lobby, where it sat on an unattended table, vulnerable to theft. The lobby itself could have been cleaner, especially the chairs and tables. The rug was filthy and stained, there were spots on the ceiling, and the bathroom sink had not been cleaned before my stay. There were also scuffs on the walls. While the hotel featured some tech-savvy aspects, like adjustable lighting around the mirror, it still wasn't worth the hidden fees I encountered. I was charged $100 per night for incidental expenses plus an additional hotel fee of about $35 per night, resulting in a total cost of over $400 for a short trip. However, I did receive my $300 back shortly after checking out. I was also unaware that the hotel was near a fire station, which explained the constant sound of fire trucks during my entire stay. The coffee was only available for a limited time, early in the morning, and the breakfast was overpriced. On a positive note, the staff—particularly the front desk, security, and cleaning crew—was excellent; they were the only bright spot in my experience at this hotel. Overall, this was the worst hotel stay I have ever had, and I will not be returning.

My stay at YOTEL Washington was an incredibly disappointing experience, marred by multiple issues that were poorly handled by both the hotel and Priceline. Their lack of accountability only added to my frustration. To begin, I stayed at YOTEL Washington from December 16 to 18, 2024 (Confirmation Number: 809200830). On the first night, the smoke detector or fire alarm facing the bed flashed bright blue lights directly into my face, making it nearly impossible to sleep. While this issue was fixed after the first night, the second night was even worse. Starting at 11 PM on December 17, I experienced severe noise disturbances caused by other guests. I called the front desk multiple times—at 1:00 AM, 1:20 AM, and 1:41 AM—and while the staff finally addressed the noise after my last call, I was left with insomnia, waking up every 10 minutes until close to 2 AM. During that final call, the staff verbally acknowledged the issue and offered compensation for one night’s stay. However, when I followed up later, YOTEL completely denied making this promise, claiming their system had no record of the incident and stating that the only action taken was waiving the facility fees and occupancy tax for one night. Thankfully, I had recorded the conversation in which their staff explicitly offered compensation for the room rate. Despite providing this recording, neither YOTEL nor Priceline has taken responsibility for honoring this commitment. Instead, YOTEL deflected, saying that since I booked through a third party, I would need to contact Priceline to resolve the matter. To make matters worse, Priceline refused to accept the audio recording as proof, instead requesting that I submit it in a PDF format—an absurd and impractical demand. It felt like they were intentionally complicating the process to avoid addressing the issue. Priceline also doesn’t provide an itemized receipt for bookings, which made it even harder to track what was paid and refunded. The room itself was poorly designed and unhygienic. The bathroom door had large gaps at the top and bottom, meaning the toilet space wasn’t sealed when flushing—an unpleasant design for anyone concerned about hygiene. To make matters worse, the ceiling above the bathroom was moldy, which was both unsightly and concerning for health reasons. I would also advise readers not to assume that YOTEL cares about resolving issues simply because they respond to reviews. Businesses often respond publicly to appear concerned but fail to take meaningful action behind the scenes. I have provided my stay details above—if YOTEL truly cared about resolving this, they would have already taken action without asking me to call them again. I’ve already called too many times, and nothing has been resolved. This entire experience, from the flashing blue lights and noisy second night to the moldy bathroom ceiling and the unhelpful responses from both YOTEL and Priceline, was frustrating and exhausting. I strongly recommend avoiding YOTEL Washington altogether and being cautious when booking through Priceline. Neither seems capable of providing the transparency, accountability, or service you would expect.

I thought it was neat that you can change the light color to any color of the rainbow. Also I am used to hotel rooms having its own coffee maker, but at Yotel, they have "community" coffee makers with one on each level. I actually think that is a great idea! Staff was very friendly during my check in and check out. Many tour stops are very close to the hotel and some even within walking distance.