The Ritz-Carlton, Pentagon City

My wife and I had a wonderful stay at The Ritz at Pentagon City. From the time the doorman came and open our car door we were greeted with warmth and joy. The front desk is top notch in customer service. I called the front desk about celebrating my wife and I 1st-anniversary and let me tell you that they went above and beyond to make sure our visit was top tier. From the room, flowers, champagne, food and drinks at Sante we were served with professionalism and hospitality. I want to make sure I give recognition to front desk team Carmella and Anita. They were superb.

Returned to the Ritz for the location and my previous experience. It is conveniently located by a mall and the yellow metro line. It was as I expected from my other visits which is almost perfect. The negative is are the thin walls and rooms with adjoining doors where you can hear your neighbors. Otherwise, a high end hotel with great service and accommodations. Will return if I need to be in the area.

I like Marriott and this is the upper end of their scale. The Ritz won’t be able to get away from the Marriott ownership. I see Marriott has already shaved costs. This Ritz has a lot of personal service, very clean, terrific amenities, and great housekeeping. I’d stay back here again.

I am writing to express my disappointment regarding my recent stay at Ritz Carlton at Pentagon City where I have been a loyal guest for years. As a Marriott Titanium member who visits this property monthly for business, I have consistently enjoyed excellent service—until this visit. Upon check-in, I noticed that my status was incorrectly listed as Platinum instead of Titanium. I requested an upgrade to a King bedroom, but I was informed that none were available. However, I later overheard that an upgrade was provided to another guest. Additionally, I requested a microwave and refrigerator for my room, as I work in the hotel room frequently. In the past, these requests have been accommodated at no charge, but this time I was informed there would be a $50 fee per item. This experience felt inconsistent with the level of service I’ve come to expect, and I was particularly disheartened by what felt like unequal treatment. I am raising these concerns because I believe in the high standards Marriott is known for, and I hope this feedback helps improve future experiences for myself and other guests. Thank you for your attention to this matter. I look forward to hearing from you soon.

We stayed at the Ritz Carlton Pentagon City for two nights this past weekend. Immediately upon arrival, we were welcomed by the valet staff. We opted to use the valet service because we knew we would be in and out with our car, and they made it hassle-free. The building itself was beautiful. Lobby was very well-maintained. Forgive me if I am incorrect--but I believe her name was Carmela (at the front desk). Carmela was outstanding. Seamless check-in, gifted waters/chocolates, and received a complimentary upgrade due to Marriott Bonvoy status. She was happy to help us throughout our stay. I was very satisfied with the rooms themselves--marble bathroom, great shower water pressure, Netflix on the smart TV, etc. We did not utilize the mini bar, however, it was stocked with lots of snack and drink options. This location was perfect for our stay--yes, we were from out of town, however, we have done all the sights in previous trips. Staying in Pentagon City allowed us to be close enough to shops/convenience stores (and just a short drive from the monuments) and Arlington, while also being a good spot to hop on the highway (we had an event about 45min outside of the city).