Thompson Washington DC

Stayed at Thompson again now at Thompson suite. All around great stay and great deal all things considered. Location is great, restaurant is solid ( especially nice coffee), the room was huge, staffs were generally competent and helpful (and also seemed pretty happy). Naturally booked another stay as I was checking out. But a few things to note - took me some time to realize the elevator was not activated by room key even though it had every look of it. I don't know if it's broken or not. - thompson suite (while very nice) has insuite doors that need to be opened by room key, susceptible to being locked out. Seemed unnecessary - one staff was so aggressive on tip, I was a bit surprised. Like the man could not wait till I strap my kid to stroller and reach for my wallet. I only saw him one day out of 10 day I stayed so it wasn't that big of a deal

Great corner room and comfortable bed. The staff was really friendly and I liked the location. I also stayed at the Waldorf on the same trip. I preferred the view here at the Thompson with a corner room better. Also having a pizza place open till 4 am nearby was great.

Stayed as part of the American Express fine hotels offer and it did not disappoint. The staff, food quality, and the decor were the highlights. The Surveryor has great staff and a generous brunch menu with one of the best steak and eggs I’ve ever had. The room was cozy and had a great corner view that felt extra special. Only complaint is the bath products could be better quality for that caliber of a hotel. Overall great experience.

Poor service at this supposed 4-star hotel. During our Dec 25-28 stay, we experienced multiple service issues: doorman ignored us despite seeing our heavy luggage, front desk staff was indifferent during check-in, and breakfast servers were inattentive (even delivered wrong orders without apology). Basic 4-star amenities were missing - no slippers available, no complimentary water in room. When requested, we were told to pick up water ourselves from the first floor as they "had no staff" for delivery during regular afternoon hours. The building and location are nice, but the service standards are nowhere near 4-star level. Would not recommend for the price point.

Look no further than the Thompson DC, which lives up to and beyond the high standards of the Thompson/Hyatt brand. Everything about this property is stellar, the rooms, suites, the common areas, the restaurant and the spectacular rooftop bar, which has an additional huge, private space for events with a killer view. The staff is impeccable, starting with the super friendly Jennifer at the front desk, she was amazing, as was Maria. Obie, Josh and Joel with special events, Ezekiel with F&B, guest experience manager Binny was awesome, and Michael K made everything happen and was the best to work with. Bonus is the location, Navy Yard, very safe, fun and happening neighborhood. Really was a special experience, can't wait to return.