Thompson Washington DC

This was my first stay at the Thompson DC. The facility is nice, but I had far too many issues for my short 18 hour stay that was supposed to be a relaxing staycation. That’s never happened to me before at a Thompson and hopefully this was an aberration. I understand issues happen and I would cautiously give it another try. Issues included: -We ordered hot/sweet wings at the rooftop bar. The wings came with no ranch or blue cheese dressing, and we were told that they don’t have either. -In the morning, we tried to call for room service. We called 5x between 8:30-9:30am before someone picked up. After about 30 seconds it rolls over to a voicemail box so you can’t even wait on hold, and there is no way to place an order online either. -Room service came packed up as a to-go order like it is from uber eats. Not a big deal, but other Thompsons (and most luxury hotels) bring the food on a tray with plates, real utensils, etc. -We were billed a 20% service charge for the globalist breakfast benefit that was not removed on the folio. While they did address this when I called, I needed to wait on hold for 15 mins to talk to someone.

Perfect stay and in great locations in DC. The Thompson looks new which I assume it is. Walkable to the Capitol and other areas of DC. Rooms are small but functional- always welcomed by the front desk with a smile. Was constantly offered waters throughout our stay. Breakfast is very good as well. Highly recommend. Whole neighborhood is very dog friendly which is a plus!

The staff was very friendly with clean rooms and good location. The elevators were too techy, but the learning curve was short. lol! The complimentary waters weee a nice surprise and I normally have to find a local store to stock up when I travel.

The Surveyor restaurant is well established and maintained! My client experience was well above reproach and exceeded expectations!!! From the onset Ms. Frida the front desk host properly greeted me and tended me to a relaxing view of the restaurant. My server Mr. Allan greeted me with much grace and warmness. His approach was delightful and catering to my needs. Mr. Allan in addition, ensured all requested meal items were available and delivered to perfection. The overall quality and consistency of the restaurant was excellent and attention to detail meet expectations. FIVE STARS *****

My wife and I had an amazing time—the bed was very soft and the rooms were very upscale-modern. We booked with the Amex portal's "Hotel Collection" and we loved the credits we received for breakfast/dinner that we used at the restaurant and for in-room service. It was a great stay overall and we can't wait to come back!