The London West Hollywood

I’m honestly very disappointed at how the Employee Sheela Treats their guests. It is upsetting to see how there isn’t proper training in the staff anymore. She is very degrading to the Guest needs. She is not understanding whatsoever. I am very, very disappointed and will not be returning back to this hotel. I have never experienced such awful treatment of guests for very long time.

My stay at this hotel was simply wonderful. From the moment I arrived, the service was impeccable. The staff is extremely friendly, attentive and always willing to help with a smile. The facilities are impeccable, with comfortable, clean and well-equipped rooms. In addition, the common areas are cozy and well maintained. The breakfast was delicious and with a wide variety of options. I would definitely recommend this hotel to anyone looking for a pleasant stay with first-class service. I will definitely be back on my next visit!

Great Staff, Spacious Rooms, But Some Room Layout Issues Overall, we had a pleasant stay at The London. The location is good, though not as walkable to some parts of West Hollywood as I had hoped. That said, the hotel staff truly made our stay enjoyable. Every team member was incredibly friendly and went out of their way to be helpful, which made a big difference. The rooms are generously sized, but we found the layout to be a bit impractical. While the bed is large and comfortable, the massive headboard is positioned awkwardly against the closet and bedroom doors, leaving very limited space to move around, which felt cramped in an otherwise spacious 700+ square foot room. Additionally, we had been promised a panoramic view from an upper-floor room and paid extra for it, but the view turned out to be more of a limited 90-degree angle, overlooking some unremarkable hills and streets. It wasn't exactly the breathtaking vista we had envisioned. The bathroom setup was another small downside – the vanity, with only one sink, felt a bit inadequate for such a spacious room, making it tricky for two people to get ready at once. That being said, the staff's warmth and the generous European-style breakfast offered each morning were highlights that definitely helped balance out the less-than-ideal aspects of our room. All in all, we had a nice stay, though some improvements to the room's functionality would make it a truly exceptional experience.

We were visiting LA for the first time and my husband wanted to be near the Sunset Strip where the Viper Room, Whisky A Go Go, Rainbow Room, etc were located. I stumbled upon The London and compared it to all other options in the area, it blew them all away. The Valets were above and beyond our expectations. The location was 10 out of 10... a brief walk from the Whisky (2-5 minutes). We were also able to walk to Santa Monica Blvd from the hotel, it was about a 10-20 minute walk depending on pace. The room was unique to any other that we've stayed in. It was very clean and 100% FREE of bed bugs (yes we always check). And I have very high cleanliness standards. The bathroom was surprisingly large, including a huge tub and shower fit with rain shower head, standard shower head on the opposite side plus a super convenient handheld. Plenty of options for all shower preferences. There was also more than ample water pressure. There was a ginormous balcony that overlooked the Hollywood Hills and downtown, it was especially gorgeous at night. The room contained both a vanity area as well as desk and coffee table, which gave me multiple options for makeup and getting dressed, loved that! The staff were exceedingly courteous and professional. My husband lost his credit card in the elevator where one of the staff found and turned it in to the front desk. They immediately called our room to let us know they'd found it. I can't thank The London enough for that and for the amazing room, service and stay that we experienced. You made our first LA trip more memorable.

Great location, wonderful amenities, attentive and friendly service, comfortable rooms and beds, great 'vibe' Fabulous ! If you want to stay in a hotel that encompasses the feel and experience of LA, then the London is it. We are a family of four: our daughters are 17 and 19, and The London was the perfect choice for us. We will definitely return to stay here.