Pendry West Hollywood

Super comfortable, clean, with excellent service and amenities. Love the design as well. Probably the best hotel gym and spa I have experienced, and the rooftop bar, restaurant, and pool are incredible. Definitely worth the cost and we will most certainly be back.

Exceptional service and accommodation for myself and eight guests. I travel a lot, and it's not often I stay in a hotel that I could say is 'faultless'. In fact, it's extremely rare. Pendry makes that standard. Staff, accommodation, food, facilities, all brilliant from start to finish. Thanks Pendry. Your staff especially are a credit to your organisation.

I recently stayed at the Pendry West Hollywood from November 8-10, and, unfortunately, it was a deeply disappointing experience that left me feeling embarrassed and undervalued. I booked a Deluxe Skyline One-Bedroom Suite at $907 per night. A few hours after booking, I was informed that my reserved room was unavailable, and I was offered a downgrade to a room over a loud busy parking lot for a hundred dollar discount. When I declined, they offered me an upgrade for one night, with a room switch the next day — though they couldn’t guarantee a smooth transition. This was inconvenient but manageable, so I tried to be accommodating. After checking in late the first night, I hoped the rest of my stay would go smoothly. However, the next morning, two staff members, who looked like security, unexpectedly knocked on my door, stating they were there to “escort me from the room.” I had received no prior notice that my new room was ready, nor no prior request to leave or vacate and the sudden visit felt intrusive and embarrassing, as though I were being evicted. When I contacted the front desk, the manager on duty was dismissive, offering me a drink to “calm down” and insisting this was normal practice . I’ve stayed at Pendry properties before, and I’ve never experienced anything like this. After being directed to wait on the rooftop for hours, I eventually went back to the lobby around 3 PM. At this point, I witnessed the same manager who’d dismissed me treating another group of women with exaggerated courtesy, explaining that their room delay was due to the previous guest (who was, in fact, me). Hearing him lie and witnessing the preferential treatment made it clear that some guests are prioritized over others. I felt utterly invisible and dismissed. Finally, a different manager came in the evening and offered a $300 credit, drinks, and cheesecake as an apology. While I appreciated the gesture, the overall experience left a lasting impression. It seemed that only high-profile or “important” guests receive true hospitality here. This experience was unsettling and disappointing. I urge Pendry West Hollywood to train their staff on handling overbooking situations and interacting with all guests respectfully, regardless of status. Sadly, I can’t recommend this property after my recent stay.

Wonderfully welcoming team at the Pendry, couldn't do more to make our stay as easy and as comfortable as possible. The staff looked out for our 15 month old daughter so well, family friendly, great interiors, perfect location. Can't wait to return on our next trip!

One of my favorite hotels. Small and intimate. Perfect location. Right across the street from the Comedy Store. Amazing views from the rooftop pool and restaurant. Very beautiful and classy. Excellent service. I’ll pick the Pendry for all of my West Hollywood stays.