Four Seasons Resort and Residences Whistler

Recently stayed at the Four Seasons in Whistler and giving the resort a 3 star rating. The hotel was beautiful and clean but disappointed with safety around the fireplace. We booked two rooms and expected the rooms to be next to each other so we could connect the rooms and have my parents next door to help with the kids. The first night they couldn’t get two rooms together so we didn’t have the extra hands to help with 3 kids under 4. The fireplace was on and my 1 year old touched the glass and suffered second degree burns on her palm. When we notified management, I didn’t feel like they cared. Be careful with young kiddos! Hopefully they put in place measures to prevent this from happening.

We had an excellent one week stay at the Four Seasons Whistler this year. I reviewed the hotel last year and awarded a 4/5 rating due to a few small issues but felt the need to re-rate following this latest trip. The main reason for upping the rating this year is the service which was consistently excellent. The staff went the extra mile and seem empowered to use their initiative to help guests, with the result being very personal, genuine and efficient level of service. A couple of standouts were a member of staff bringing a cuddly toy and chatting to my upset 18 month old and then coming back with a tissue when he realised he had a runny nose from crying; when we visited library the shuttle bus driver pulled up right outside for us because it was a particularly cold day even though it wasn’t a designated stop. Both examples of unprompted help which made me feel looked after and made travel with a toddler a little easier! Food is good throughout the hotel. We didn’t eat at Sidecut as we didn’t feel it would be appropriate for our little man. We ate at Braidwood multiple times and the food was consistently good, although as the “casual” dining option of the hotel we felt the menu could offer a wider range of conventional bar food options. The offering at breakfast is good too (but it is annoying you can’t have proper coffee if you choose the buffet and fresh orange juice on the a la carte is weirdly expensive). The service, setting and food justify the 5/5 rating in my view but there were a couple of small niggles during our stay. The main disappointment this year was the removal of the ski concierge tent at the Whistler village base. We’ve made good use of this in previous years so missed the convenience this year. A member of staff told us the service wasn’t used enough which is fair enough although surprising as we found the extra flexibility super helpful on previous trips. There are a few touches which are missing from the hotel that I might expect given how excellent it is for the most part. There are some amenities in the room which could have been better quality eg the hair dryer - it smelled of burning when I switched it on so I didn’t use it, most hotels of this standard now have dysons. The daily cleaning was good but not spotless. I also feel the hotel isn’t overly generous eg as a returning guest a bottle of wine in the room wouldn’t go amiss. And please include proper coffee with the buffet!

We just enjoyed 3 nights at The Four Seasons Whistler. We had two adjoining king rooms on the 6th floor facing the woods and mountain. Rooms were spacious, very comfortable and quiet. The adjoined through a passage between the closest which allowed quiet and privacy when needed. All staff excellent. We skied all 3 days and enjoyed the convenience and service of the ski concierge and shuttles. Hotel closest to Blackcomb gondola but Whistler gondola is a short shuttle ride. We enjoyed pool, hot tubs and sauna for apres ski soak. We also ate at both restaurants and thought both excellent. Gym and spa are great too. We had visited in the summer but loved our ski weekend. Look forward to returning. Loved it.

Perfection! Beautiful property where everything was just brilliant. Warm greeting, beautiful upgrade on the room with a fireplace and bedding that is simply delicious. The breakfast buffet was among the best we have ever had. Shuttle available to take you to village but also a short walk. Hotel cars available for drop off and pick up which was a nice perk. Hot chocolate out in the afternoon, coffee in the mornings. The service here is amazing and so proactive. The spa was a lovely retreat and the hot tubs with champagne bar made for a lovely afternoon. They had a pop up The Macallan bar which was stunning. I experienced cocktails that i have never heard of that were delicious. You could enjoy a flight of the most rarest single malts. A must stay if in Whistler

The Four Seasons Whistler offers an unforgettable winter getaway, especially magical during the holiday season. The resort is set against a stunning snow-covered backdrop, making it the perfect winter retreat. The atmosphere during Christmas is especially festive, with highlights like a special visit from Santa, a complimentary hot chocolate bar, and a delightful wine tasting experience. The thoughtful touches throughout the property make it clear that the hotel is dedicated to creating a memorable holiday experience for its guests. The convenience of the hotel is also worth noting. Guests can take advantage of a free shuttle service that offers transportation around the local area, so there's no need to worry about using your own car. Plus, there’s an EV charger in the underground parking. One of the most unique and relaxing experiences at the Four Seasons is swimming in the heated outdoor pool surrounded by snow. There’s something truly magical about this experience. The staff at Four Seasons Whistler are nothing short of exceptional. Every interaction I had with the team went above and beyond my expectations. Their genuine care for guests' comfort and needs was evident in everything from the check-in process to the personalized service throughout my stay. I did have a minor hiccup with the concierge team—an unfortunate mix-up led to the cancellation of my family’s Christmas Day plans, which left us in a bit of a bind. However, I truly believe this was an honest mistake, and given the overall brilliance of the hotel and staff, it didn’t diminish the experience. Dining at the onsite restaurant, Sidecut, is an absolute must. The food is exquisite, and the ambiance makes for a perfect dining experience. From start to finish, the restaurant is a true highlight. The suites are spacious and impeccably clean, providing the perfect sanctuary after a day of skiing or exploring Whistler. All in all, the Four Seasons Whistler is a top-tier destination that truly stands out for its service, amenities, and incredible setting. Despite the small concierge mix-up, the rest of the stay was flawless, and I can confidently say the Four Seasons team excels at creating a memorable and luxurious experience. Highly recommended!