Four Seasons Resort and Residences Whistler

We really love the resort especially everything is so comfortable and staff is so friendly. We got a good recognition as loyalty to Four Seasons hotel by saying “welcome back to Four Seasons” and that make us feel special. Apart from this, we also got an upgraded to higher category. It was so nice to meet Kenneth and GM in person. Everything seem to be a perfect for us at FS whistler.

Four Seasons is our go-to Whistler hotel, and this stay proved it once again. We stayed in November 2024 and were, as always, delighted with the quality of the hotel and the level of guest care and service provided. Rooms are lovely, quiet and comfortable and the in-room dining food was delicious and beautifully presented. We were provided with a hotel car shuttle to get to and from our dinner reservation at the RimRock, which was very convenient, and the staff were unfailingly thoughtful and courteous. Special thanks to assistant food and beverage manager Jack Dignan - we had breakfast in the hotel, and one of our orders was somewhat oversalted. It was absolutely edible and still very good, but I mentioned it to the server as feedback for future guests. Jack insisted on comping part of our breakfast (we certainly neither asked for nor expected this - it was very kind) and the rest of breakfast was excellent. We're very much looking forward to returning for some skiing later in the season!

Just spent a week there with my family and it was lovely. Sami, the manager, was so lovely and attentive and made our trip so special. It was the start of the ski season and the week of the Thanksgiving holiday, so there were some minor hiccups but Sami and the staff made to sure address our every need and were so lovely and attentive. We had lovely meals and a lovely room and so may special treats and memories. Sami definitely deserves so much praise for what a lovely and amazing manager she is and the entire staff could not have been kinder. Thank you!

The Mrs. and I have adopted “luxury travel” as a bit of a hobby (to the degree that we can afford it – we are not multi-millionaires). One of our primary ways to enable this are trips to Vancouver, B.C., which is only a 3-hour drive from our home (no airfare expense – yaa!). With that in mind, when we saw an absolute killer Amex Plat FHR daily rate for the Four Seasons Whistler during a period when we needed to be in Vancouver anyway, we jumped all over it. No regrets…but…some disappointments. One of the things the Mrs. and I have observed that makes Four Seasons properties special is the experience. It isn’t necessarily about the property itself…the Four Seasons Miami at the time of our visit was essentially brand new; the Four Seasons Singapore is showing its age with both a bit of wear and tear, as well as design themes. It is about the experience, and the majority of that is about the people. The Mrs. and I have speculated that there must be some “Four Seasons University” that staff are sent to, because the service, the hospitality, is always amazing. They seem to KNOW you are expecting something special, because you could be staying at the Marriott and saving a ton of money. At minimum, if there isn’t a “Four Seasons University”, then surely there is a rigorous hiring process that only the best and most experienced hospitality people could make through. Your first job in hospitality is not going to be at a Four Seasons. Unless it is the Four Seasons Whistler. There is a work visa program relationship between the British Commonwealth countries, primarily the U.K., Australia, and Canada, a program that is primarily leveraged by young people in their twenties. I know this because my wife was raised in Australia, and my university age son was raised in Canada. It is a very common thing for Brits to spend a year working in Canada or Australia someplace cool…like Sydney (Bondi Beach) or Canada (Whistler). For Canadians, its London and Sydney. For Aussies, its London and Whistler. The hospitality industry in all three cities leverage this. I’ve seen this in Sydney maybe times. And now I’ve seen it at the Four Seasons Whistler. Polite, pleasant, enthusiastic, and well-scrubbed is the staff at the Four Seasons Whistler. Bright eyed and bushy tailed. Experienced? Competent? Meh… The property is lovely – well up to Four Seasons standards (including the Four Seasons level artwork – I am always amazed at how the artwork doesn’t LOOK like “hotel artwork”…I can tell it is good stuff, and I care not a wit about art). Our room? Large and lovely, with in our case a great view. Expectations met. The people? I’m different. I know it. Having grown up quite working class and now living at a wee bit of a different station, the “Feeling Special” is a central part of the motivation behind our luxury travel hobby. “Feeling Special” is part of the reward for the hard work that makes $500 - $1000 per night hotel rooms possible it. And the Four Seasons, more than the Fairmont, and as it turns out, more than the Langham, ALWAYS delivers on this. Except when they didn’t at the Four Seasons Whistler. Not bad service. Certainly, in no way impolite or improper. And to be clear, the manage level staff – all experienced at other Four Seasons properties (at least the ones I spoke to) were great. But the Front Desk staff, the wait staff, the bell staff, all the front-line staff, perpetually seemed like they either waiting for me to tell them what to do, or that there was no expectation that they do anything beyond “check the box”. No mindset of “how do I solve this problem” versus “what is the correct answer”. At a Marriott, you ask about ice, you are told where the ice machine is. At a Four Seasons, the bellman who just dropped your bags either volunteers to get ice or promises to make sure that ice will appear in short order. At a Hilton, you ask for your car, they ask for your ticket, and then ask you what you are driving. At a Four Seasons, they greet you by name and then say “the _____, right?” (Yes, it is true, I don’t drive a Honda or a Toyota, or the like). Now, given the killer rate we were paying, a rate that included parking and breakfast, I should have NO complaints. But it was a Four Seasons. Except…not quite.

Best breakfast buffet we’ve had. Staff A+. Both a shuttle and car service that can be ordered to get to a particular spot in the Whistler Village. Then, if you walk somewhere , it will pick you up at the new spot. Nice gym. Comfortable bed. We went to Whistler for Thanksgiving dinner with our family, and after reading reviews, decided it was our #1 choice. We had a wonderful suite. Our service dog was with us, and the hotel provided bowls for her food and water, and a very comfy dog bed. The hotel has a very fun complimentary event daily and we were amazed with its generosity. The first day was a wine tasting, delicious hot chocolate and a sweet treat that was made by by melting a sugary treat and then making it hard by putting it on ice. Kids and adults loved it. Valet parking is required. Everyone loved the outdoor pool, and every room had comfy bathrobes to wear to it. The weekend outdoor market is walking distance from the hotel. It is now our first choice when we go to Whistler.,