The Westin Resort & Spa Whistler

We did not like the hotel at all. The rooms are pathetically small and the furniture is falling apart. There was no recognition of our Bonvoy Titanium status, so be aware of that. Overall, I would rather not go back ever. There are many other places that are far superior for the money...

the first I'm tourist when i came to the reception i have my visa card it's not Canadian card must be the machine in hotels activated on all cards that's what i know , but it doesn't work so they taken my debit card for deposit and if i want to order any thing or breakfast they will deduct from the deposit .. but when i make checkout i ask for my deposit and i told her i order breakfast she told me you have to pay for your food fist from the restaurant and come back to me because it's debit card .. i have atrip i don't have time but without any response .. the pillow it was very tiring and i I bought with my card in all restaurant in whistler so the problem just in the hotel

Stayed for 4 nights in a one bedroom suite for a conference with family tagging along. Historically, this conference has been held in another Whistler hotel and I hope the conference switches back next year. I think if you haven’t stayed in another Whistler hotel, the Westin Whistler can meet your needs. However, given the conference rate was more than the other hotel and the Westin offered less, it was an ok stay. Westin doesn’t seem to offer good conference rates and only for the most basic room. The pros: - Close proximity to the lifts. - Quick access to the village. - Kitchenette for making snacks. - Conference food was good. The cons: - Shower stall is tiny, about 60 cm x 60 cm. - The “heavenly bed” ceases to be heavenly of days past. I didn’t find the bed all that comfortable and slept poorly in spite in the physical exhaustion from skiing. The duvet is still fluffy, but the mattress is not plush and the pillows leave a lot to be desired. - The pool amenities are inadequate for the size of the hotel. Only two hot tubs and the pool is cold. Since the pool is cold, children often play in the hot tub but that is not ideal given the size. There are no hooks to hang your belongings and no drink service. - Ski valet incurs an extra charge and they only store skis. You have to keep your boots and poles in your room. Attendants are only at the base between 2-4 pm to collect skis so you have to carry your skis back at other times. - No festive atmosphere. The common areas feel very stale. We enjoyed our trip, but I think Westin can do more than just be merely adequate.

I would rate the hotel between 3 and 4 stars if it was possible. Net net, the place is well kept, rooms are decent but outdated and service is good at the breakfast restaurant, but less great at reception. Overall quality of food, rooms and service do not live up to the Westin brand, definitely lower than other Westin hotels I stayed at in Europe. Check in was not efficient and with a clear lack of flexibility. After a long intercontinental flight and an upfront message to request for an earlier checkin, there was little to no effort shown to accommodate which is disappointing. I have stayed at better hotels in Whistler and would choose another one next time.

They now only use High Firm Pillows Our 3rd time back at Westin, staying for 8 nights this time. Previous 2 times, we stayed for 7+ nights, so all is good hence we keep coming back. However, they now no longer have an alternative pillow option. They now only use High Firm Pillows. Despite the Well Being pamphlet in the room stating the different pillows they offer. Most people may have no issues with this, but there are some people out there, like me who can’t sleep on one. We have long days on the slopes and 3 nights in, i have not had a good night sleep and am developing a stiff neck and back. Despite sleeping on their Next Generation Heavenly® Bed. I’ve spoken to the front desk several times, but they tell me there is nothing they could do as they have changed all their pillows to the High Firm Pillow. I’ve resorted to asking for an extra fleece blanket, an extra duvet and even extra towels for me to rest my head on, but neither of these are providing the much needed support. So for anyone who sleeps with Soft Pillows, best bring your own. For us, needless to say we will not be coming back to Whistler Westin again. And for me a trip to see a Physio when this holiday ends.