The Westin Resort & Spa Whistler

I would rate the hotel between 3 and 4 stars if it was possible. Net net, the place is well kept, rooms are decent but outdated and service is good at the breakfast restaurant, but less great at reception. Overall quality of food, rooms and service do not live up to the Westin brand, definitely lower than other Westin hotels I stayed at in Europe. Check in was not efficient and with a clear lack of flexibility. After a long intercontinental flight and an upfront message to request for an earlier checkin, there was little to no effort shown to accommodate which is disappointing. I have stayed at better hotels in Whistler and would choose another one next time.

They now only use High Firm Pillows Our 3rd time back at Westin, staying for 8 nights this time. Previous 2 times, we stayed for 7+ nights, so all is good hence we keep coming back. However, they now no longer have an alternative pillow option. They now only use High Firm Pillows. Despite the Well Being pamphlet in the room stating the different pillows they offer. Most people may have no issues with this, but there are some people out there, like me who can’t sleep on one. We have long days on the slopes and 3 nights in, i have not had a good night sleep and am developing a stiff neck and back. Despite sleeping on their Next Generation Heavenly® Bed. I’ve spoken to the front desk several times, but they tell me there is nothing they could do as they have changed all their pillows to the High Firm Pillow. I’ve resorted to asking for an extra fleece blanket, an extra duvet and even extra towels for me to rest my head on, but neither of these are providing the much needed support. So for anyone who sleeps with Soft Pillows, best bring your own. For us, needless to say we will not be coming back to Whistler Westin again. And for me a trip to see a Physio when this holiday ends.

This hotel was fabulous! Great room, amenities, service , food, bar and value for money! Highly recommended! We stayed during the snow season, the hotel had a ski / snowboard valet as well as access to the hotel car & driver who drove us to ice skating and cultural centre!

3 of us stayed in a 1 bedroom suite with a balcony in the East Tower. Room 801. It was spacious and we had excellent housekeeping services. We enjoyed massages at the spa and spent time in the outdoor pool & hot-tub. We thought the outdoor spa area was way too small for a hotel this size. In the winter I recommend avoiding a car. Use the shuttles to and from Vancouver. The primary reason that we will come back here is the ideal location of the hotel. You can walk to everything and the gondola is less than a minute away if you’re skiing. We found the Fire & Ice hotel bar to be one of the best in the village for craft cocktails. The main hotel restaurant was good for breakfast the first day, but we bought groceries at the village store & happily made our own in the kitchen of our room. Ka-Ze sushi was a great choice for dinner. Contact the hotel concierge to help you with dinner reservations anywhere in the village. Justin did a great job for us and even emailed me a complete list of our reservations for the week. Book ahead for everything at least a month in advance. All of the higher end restaurants in the village were excellent. We stayed over Christmas week when all the hotel rates are at a premium. If you’re new to a Canadian resort destination be ready for the premium prices. This hotel required a full deposit in advance by mid October with no cancellation option. I’ve never seen anything like that in all my travels. But we would go back in a heartbeat. The Atmosphere here is that good!

This is our second time here and was hoping the first bad experience was a fluke. It wasn’t. Come here for the great location but pay for it with rude staff, late check in, early check out, dirty sheets. What surprised me the most being loyal Marriott member for over 20 years is the sheer indifference of the staff here bordering on rude. I’m treated as if it’s a privilege for me to be able to stay here. Not worth it.