The Greenbrier

Still wonderful and one of the best, but it has declined in some areas. A few things are slipping and obviously a decision made by ownership and management that it’s ok? These areas cannot be news to any member of management, which is strange. My refrigerator was not working and a dorm style one was brought in. Obviously the staff that checks the mini bar noticed this, but it was not fixed. This happened on a previous stay so I assume these units are well over a decade old, as much of the furnishings are. The casino has multiple slot machines dark, out of order, buttons don’t work on many. Most slot machines are dated from 2010 when it opened. About 1/2 as many as years ago. It’s kind of a graveyard for antique slot machines…sad. I play table games and my wife loves slots. Unfortunately, if these are never replaced or repaired many of our trips and vacations will take us elsewhere. Apparently they (owners and management) have made a decision this isn’t important because we have noticed this for several years now, yes years. Table game minimums are also way too high. They used to offer lower minimums earlier in the day and raise them at 7pm, now they are just high all the time. New bath amenities are a step down, containers are difficult to tell what you are using and see what’s in the bottles. Housekeepers can’t easily tell if they have been used or not, creating waste or leaving a partially used bottle for a new guest…yuck. We loved the pineapple shaped ones they had for over a decade. Drapers should be open through dinner. Driving guests to main dining room, Forum or Prime is not ideal and resulted in us checking out restaurants in Lewisburg, a couple were exceptional by the way. TV’s still are not crisp and easily navigated with a channel guide (again, been like this for years now). Get your provider to update their devices and equipment - I’m sure you pay a ton to them monthly, but your equipment is obviously obsolete- Hampton Inn’s TVs are even better. The indoor pool looks nice with the way the ceiling was re-done. Popcorn at movies? Still a favorite and we will be back, just fix broken things, don’t accept less than The Greenbrier standards and traditions.

Love every detail of the Greenbrier from the grand entrance to the beautifully decorated Christmas decor. Enjoyed afternoon tea by the fireplace listening to the gentlemen playing Christmas music. Enjoyed the coziness of our fireplace in the Virginia Room and the comfort of our room in the Windsor Suite. 🥰 Hospitality, Comfort & Elegance in the beauty of the mountains.

This was a great stay. The property overall was wonderful and reasonably priced for value received. A great Christmas time get a way. Location was wonderful, all employees seamed very happy and most knew the property well. There were 2 main drawbacks. There was "Historic Preservation' fee thrown in for all meals consumed on property. It was around 8% or so. Admittedly this is minor amount, BUT just struck me as sneaky way to increase price of already not cheap meal. Cure - just go to Gustard's Bistro, under 2 miles from property - better food and better prices. The other thing was that the TV schedule for the few premium channels totally mismatched the actual programming as well as the indited time. This being said, the Greenbrier doesn't feature streaming TV - the bane of mankind in my opinion. Again, with the noted exceptions - this was a great stay

My sister, daughter and I just returned from a wonderful weekend at The Greenbrier. We had such a fabulous time. From the friendly gentleman at the entrance gate to the bellmen and valet helping with our luggage, to check in, everyone was very welcoming and seemed genuinely happy to be of assistance. We had a Dorothy Draper suite on the sixth floor with beautiful views from our windows. Everything in the room was in perfect working order. Our dinner at Prime 44 was excellent as usual. Always love seeing and visiting with Melissa in Prime 44. Our absolute favorite experience is the phenomenal singers and musicians in Cafe Carleton. They do the very best show. Love their youthful and fun energy. Then a trip to Twelve Oaks in the casino for a nightcap topped off our first evening. Breakfast in the main dining room, shopping, the spa, drinks in the Lobby Bar, room service dinner, followed by return to Cafe Carleton and Twelve Oaks filled our second day. We hated to leave but look forward to being back at The Greenbrier next Christmas.

Had a very enjoyable weekend with my family overall. Great amenities, relatively clean, good food. The Good: All restaurants on the property were great. Shopping was a nice amenity. They have a list of about 10,000 different activities you can do. So you could stay here a week and fill each day with different activities and never repeat them. Property is well kept and decorated nicely for Christmas. Everyone in the hotel is well dressed and it’s just nice to be around. Casino is fun (lost $100) but had a great time. Hotel is old, but you can tell they are working hard to keep it clean while preserving the history. Dress code is encouraged but very loosely enforced from my experience. We also had family portraits taken and our photographer was outstanding. Beautiful work establishment and we look forward to returning next year. The Bad: Room service operator was rude two nights in a row. I guess they are understaffed in the evenings when most people actually want to order room service? Very disappointing to just be told that I can’t even place an order. After having an extremely positive experience over I was kind of shocked to all of a sudden have terrible service.