Kingsmill Resort

Stayed here with family for the weekend in one of their 2 BR condos. The computer system was down when we arrived. Lines were very long going out the door. Only 2 people working check-in. Couldnt find my reservation because of computers down. I showed them my res and she wrote it down and took it in back and said they will call when they find my res. I asked how long, 15 mins, hr, what? She said she didnt know and honestly she had a terrible attitude and I think was just over it with the systems being down. So we sat in our car for about 2.5 hrs waiting and checked back in a few times with no luck. Then we get in room and there is a massive spider on the living room TV with a huge web going across it. Room was a little dirty too. Then we were in for like 30 minutes and a maintenance worker showed up saying he wanted to do repairs and we said no. I was pouring that day too and everyone was parked out front waiting instead of in the lot and they had the gall to start blocking off areas of the curb with barriers so we couldnt park there any more. I never received a call to check in or apologize. They could have offered drink tickets for the bar while we waited, something? They did NOTHING. Just a complete lack of effort for this 4 start place? How is this 4 star? The service is horrendous, condos outdated and prices are way out of line.

My family of eight enjoyed the cottages! Plenty of space and right on the James River. All staff were wonderful. This was a wonderful experience. Food was good to and reasonably priced. Not sure what negative reviews were about. I am writing so others do not skip this family destination.

This is the third year in a row we’ve stayed at Kingsmill Resort. This year was a complete disappointment. We stayed in a river cottage, which at first looked nice. On closer inspection, it was not as clean as it should be. Dusty, and the stove and microwave were not very clean. Found dirty utensils in silverware drawer. The sliding glass door to the balcony was unlocked, the windows were open and unlocked, and the door to the connecting room was unlocked! We checked in, went to dinner and when we returned and used the bathroom sink it immediately filled and wouldn’t drain. I called the front desk at 7pm and was told by the woman who answered she would immediately call for maintenance. Over an hour later we still hadn’t heard or seen anyone, so my husband called. His call was answered by a male who said he was “the only one there and no one had called about the sink”! My husband told him his wife had called at 7pm! When would maintenance come?!! The front desk said they would call, and finally 40 minutes later the maintenance guy showed up. Later that night we turned down the bed to find the sheet on one side was completely torn; later I took out a towel with worn holes in it! The kitchen had paper towels but no liquid soap detergent or sponge…I had to go get some the next day from the front desk. Let me point out: upon check-in, we asked about late check-out and were told we could stay until noon with no additional charge, which we said we would like and the front desk said they would note that. The next day I stopped again at the front desk to confirm the noon checkout and again was told that was fine. However - on checkout day, at 11:30am I went to take something to the car only to find I was locked out of the room! Thankfully I had my phone; I called the front desk and was told I was supposed to get a different key for late checkout. We were not told that! No apology was given. I waited for someone to come let me in, and had to call again before they sent someone, who couldn’t give me a key and said she had to wait for me to get out of the room!! I checked out at the front desk and upon explaining to the manager on duty what happened she also said we were supposed to “get another key” for any late checkout. I again said the front desk had two different opportunities to tell me which they did not do. It appears the staff needs to be better trained and informed on what guests need to know. For the money we spent to stay two nights here, I would expect much better. Kingsmill is no longer worth the money.

This place is in total disrepair- The staff is not trained in customer service. This used to be upper scale now I would call it motelish- and we were staying in one of their best rooms the cottages incredibly overpriced for what you get- For instance, a resort fee for what it’s winter the pool is not open. The spa is a joke.

The room was nice, and the view was lovely. The food was generally good, but the staff was wonderful. Particular shout out to the breakfast chef Greg and Crystal McNeely at the spa. They were both lovely, and probably the highlight of my visit.