The Alfond Inn

Our recent stay at Alfond Inn was far from what we anticipated, particularly given that we had chosen it for our upcoming wedding. Initially impressed during our venue tour and stay, our optimism quickly faded due to several significant issues. Firstly, the front desk staff's professionalism left much to be desired, with multiple instances of unprofessional behavior. Additionally, our room suffered from persistent plumbing problems that persisted throughout our stay. Despite bringing these issues to the staff's attention, it took an exasperating 3 days and 4 separate phone calls to finally resolve the plumbing issues. Regrettably, these experiences have led us to the decision not to return to Alfond Inn. Furthermore, we have made the difficult choice to cancel our wedding plans that were originally scheduled to be held here. It is disappointing to have to make this decision, as we had initially hoped for a memorable and positive experience at Alfond Inn.

Went to celebrate our 2 year wedding anniversary. It was even better than we had imagined. We ended up getting upgraded to the suite which was MASSIVE and made us feel like royalty. The spa was incredible - wish we had more time to spend there that day. The drinks at the bar amazing - total speak easy vibes. We loved that everything was walkable even the historic boat tour (highly recommend. It was seriously the perfect trip and were so thankful we stayed at the Alfond Inn!

Every hotelier should pay a visit to this hotel to find out how things are done! First the staff from valet to front desk to the restaurant couldn't be nicer or friendlier. The wait staff especially make an effort to engage with patrons without overdoing it and always do everything with a smile. The hotel generally is clean and beautifully decorated including all the wonderful art (which is in conjunction with Rollins College). Now for the our room: to say it was smartly done is an understatement. How many rooms have you been in where there is nowhere to sit comfortably or no workspace, inadequate closet room? The Alfond has this all figured out in the design of (at least our) their rooms. The closets were large with plenty of coat hangers. The workspace was perfect with good lighting and a comfortable chair. The decor was tasteful, not overdone and NOT cluttered. Seating with a table for coffee or snack was perfect, as was the lighting in the room. Finally, in addition to a grab bar in the shower (many hotels STILL do not provide this necessary amenity), there was a little bar near the floor which I could only assume was to help with washing the feet or shaving (I've found most hotel bathrooms are designed by men! - surely this was a female touch.) All in all, a great hotel stay and we would come back even if we had no business in Winter Park just to stay there. The restaurant (Hamilton's) is excellent for breakfast, lunch and dinner. As I said, hotel people should come and see how it's done right! (Also, the hotel is easy walking distance to the center of town and beautiful Rollins College campus.)

You can't get anyone on the phone from outside or from your room. So you can't speak to the front desk, valet (to get your vehicle), housekeeping, concierge, restaurant etc. At $600+/night it's TOTALLY UNACCEPTABLE. Likely never to stay again.

Rooms are thoughtfully designed and extremely comfortable. Staff was accommodating and pleasant, food was excellent (even for banquet service during an onsite meeting). Take a few minutes to explore the art and experience all this lovely hotel has to offer!