The Woodlands Resort, Curio Collection by Hilton

They have a digital check in, but we wondered around in two different buildings before locating a receptionist who could tell us where our room was located. In a third building. Got upstairs, called down to inquire about the ice machine, was put on hold, and finally someone answered to tell me the location of the ice machine. For a curio Hilton hotel we got two paper cups to drink out of in our room. The coffee in the lobby was Luke warm at best. Finally, only because we had a $30.00 breakfast coupon we went down for breakfast. Breakfast was served from 7-11 am. We arrived around 10. No one was there to seat us. One large table in the dining room and one waiter. A very nice waiter with only two hands. When we inquired about the lack of staff we were told that the manager came down and sent everyone home. Fortunately, we got our order in quickly so that we would not be held up by the large table. Tea and coffee arrived way after our breakfast. And my eggs were cold! Really recommend that you look else where for a hotel. Hilton needs to take some lessons in service.

Trying to get ready to join my family for Thanksgiving dinner, I would think that since the resort claims this is their “slow time” and that’s why there is no food available to purchase through out the day, that at a minimum they could have checked the amenities in the rooms. While in the shower I discover the hair conditioner bottle is EMPTY and I have long hair!! I called 20 mins. ago, expressed that I had to step out of the shower to call and was told someone would be right up. Still no conditioner!

My Mom and I enjoyed a wonderful meal the other night. We sat outside on the patio and enjoyed the quaint atmosphere. Jon V. was our server and he was very friendly and attentive. We are looking forward to our next visit as our food was delicious and were looking forward to trying out other dishes. Thank you for the great food, beautiful view and excellent service!

Great food, service and views to the lake! Perfect place to come with your date or spouse. It was a peaceful place surrounded by the golf course. The service is very professional and caring. It was our anniversary and they gifted us with a cake. We will certainly repeat again!

My husband and I stayed at the resort for 2 nights in October. Everything was great! We had dinner at the Back Table restaurant and it was delicious! The restaurant was a little loud, but we weren’t bothered by it. We went to Harrison’s for their breakfast buffet. It was pricey, but amazing. Our room was comfortable with a great view of the golf course. The resort pool was open and we spent the afternoon soaking up the sun. We also took advantage of the fitness center. It is very well stocked with cardio machines, smith machine, cable station and dumbbells. My husband and I loved the shuttle service to the waterway. But, we also hiked the beautiful trails by the resort. Overall, we had a wonderful stay!