Yokohama Royal Park Hotel

I stayed for 3 days with a total of 4 people (2 rooms). From the start of check-in, I was confirmed about the room cleaning schedule, and I clearly mentioned that I wanted the rooms to be cleaned between 11 AM and 1 PM. However, the next day, the room was not cleaned. I then reconfirmed with the front desk, and they asked again about the cleaning schedule. Once again, I stated that I wanted the room cleaned between 11 AM and 1 PM. Yet today, at 9 PM, when I returned to the room tonight, it was still messy and hadn’t been cleaned. I called the front desk again, and they claimed that I was the one who said that didn’t want the room to be cleaned. Seriously???!! I am willingly slept in a room full of trash for 3 consecutive days. Where is the logic in that?

Wow what can I say. Exceptional service and wonderful stay. Our stay was the best of all the places we stayed in. I lost my phone on the first day and they bent over backwards to help out. The airport bus limousine turned around and the driver returned my phone that I had left on the seat! The room was beautiful with a view to Mount Fuji. Breakfast was the best that I have ever had in a hotel. I loved this hotel so much.

This institution of a hotel is right at the center. Landmark Mall is downstairs, walk to Mark Is and the Yokohama famous tourist sights are few minutes walk. We never used public transportas all is just around. The service is perfect. Rooms are well kept and the true essence of 5 star hotel is there. Will def go back.

My family and I have a great time at this hotel. The hotel is very generous and totally care about customer satisfaction. I rather stay at this hotel, than any other hotel in Tokyo or Yokohama. You can experience staying at one of the tallest hotel in the world. It has the best city view. Getting the breakfast is a must. The breakfast is delicious and maintain high quality. This is one of the best breakfast in Japan. You can enjoy the breakfast at the 70th floor. It has the best view. The staff and managers from the hotel and restaurant are very professional, helpful, and generous. The team truly reflects the General Manager’s, great characters and leadership. They truly cares about his guest satisfactions. The room is spacious and clean and has the best view. We would definitely recommend this hotel to family and friends, and one day would come back again.

Fabulous experience at this hotel. Had a beautiful room with the BEST view. Staff have all been so helpful and with our very limited Japanese they went out of their way to speak English to us and assist with everything. They even gave me a birthday gift which was a very generous and lovely surprise. We are only in Yokohama 1 night but would absolutely stay here again. Room had all the facilities we required such as good shower pressure and fairly comfy bed. As 2 larger Australians who were worried about bed size this was definitely more than adequate. Location is perfect for walking to all the attractions, right next to Cosmo World and Landmark Tower. We came for the baseball at Yokohama Stadium and that was just a 15 minute walk away. When we return to Japan we will be back here I'm sure.